Whitestar Dental Care Reviews Summary

Dentist Professionalism

Pros:

• "Dr Roop is very skilled at her craft and thorough, explains everything in detail and is wonderful at putting the patient first."
• "For someone who has a fear of the dentist and needles, Dr Sachin Patel made the whole process and experience so easy and comfortable- definitely 10/10 for this dentist."
• "Dr Roopdeep Takkar is an amazing dentist. She has always done a brilliant job with my dental work."
• "Dr Tanhida jalil is an astounding dentist. She has always done a spectacular job with my dental work."
• "The dentist was great.. took time with me and was very pleasant Indeed."
• "Excellent treatment by Dr. Roopdeep. I have overheard conversations by customer that they will wait to see only this Doctor."
• "MR Patel is the best. Had dental treatment from him for years. He is polite, very professional and his expertise in dental procedures is spot on."

Cons:

• "The GDC re-called my dental records from this practice (Whitestar) and I found out that my dentist Dr Shaminder Bansal lied on my dental records."
• "Dr Patel is a terrible person, won't give treatment properly rather will focus to increase the number of appointments instead of giving treatment."
• "Unexperimented dentist, I have been to other dentist 2 years and 5 years ago for the same issue and was treated properly just a 5 minute job. This time was just horrible."
• "I was in extreme tooth pain and had swelling as well. Dr. Iram Zahid Hayat treated my tooth. She didn't listen me properly and did very bad root canal in hurry and left me in more extreme pain and swelling."
• "Very unprofessional dentists especially dentist Hann."
• "The dentist was very weird... I told I have toothache and she took out some food stuff from a random tooth and the pain was somewhere else."
• "The actual appointment with dentist felt rushed."

Customer Service

Pros:

• "Always receive good detailed advice from the dentist! Just need more appointments for my family under NHS as currently they don’t have any."
• "Communication with the practice has been consistently good."
• "Was greeted with a smile at reception too."
• "The staff take good care of their clients. They remind you of your appointments."
• "She gave an exceptional high level of customer service, she explained everything so thoroughly."
• "Great staff at reception always helpful and always pick the phone up very professional."
• "The receptionists are all so lovely, polite, and friendly."

Cons:

• "They are extremely patronising too."
• "Staff is quite rude and unhelpful."
• "If you have any self respect then you will not visit this dental practice. The dentists are not the issue, it is the practice itself and one unfriendly female receptionist (S****n) in particular that holds no customer service skills."
• "They make you go through hoops to get appointments and don't tell you when they remove you and your family off the books."
• "Despite the rude reception staff we made an appointment."
• "Another receptionist let me in who was also very moody."
• "When i was making a emergency appointment over the phone the receptionist was very rude and unprofessional, also didnt explain anything properly."

Appointment Accessibility

Pros:

• "Overall a delightful experience and good value as well. Would definitely use from now on, and would highly recommend as well."
• "Got seen here as an emergency during the weekend, can't believe how quick it was from calling 111 to getting in the dentist chair."
• "Got an appointment same day today being a Saturday."
• "The receptionist are good. You can get appointment within a reasonable time."
• "Reception staff are also very helpful ! ☺️"
• "The reception staff are lovely and especially Wali is excellent customer care, very professional, always greet you with a smile and always resolve my concerns on the spot."
• "The amazing receptionist Preeth helped me so much and ensured she was seen by a dentist the same day."

Cons:

• "Came here today however this year it seems like the dentist has gone worse they don’t do no root canals and tooth extraction it’s all lies."
• "The worst dentist ever!!! AVOID!! My mum went there as she had really bad tooth pain and they had told her that she needs to ‘have paracetamol’ and see how it goes or get it removed."
• "Felt that the appointment was rushed, the dentist didn't even introduce herself."
• "I have been a patient for over 15 yrs and was told today that I would have to pay 40 pounds for an emergency appointment even tho I receive benefits for having a terminal illness it's disgraceful."
• "Really hard to get an appointment, only available after 6 months according to the new receptionist I spoke to."
• "They don’t have enough staff to remind customers of their appointments."
• "I was kept waiting till 05:30 PM. I suffered due to this delay. This was a very bad experience for me."

Treatment Quality

Pros:

• "I had the cleaning, polish and stain removal done to my teeth and they ended up looking immaculate after one appointment."
• "My daughter had a treatment done in whitestar dental care. she is very nervous patient but dentist was very helpful."
• "The dental work that was performed was top-notch and pain-free."
• "I was very impressed with Niveditha’s high professionalism as a hygienist."
• "She completed my son’s treatment promptly and he is very happy now."
• "They identified the problem and did the extraction very well."
• "I had a root canal done and I didn't feel a thing, the process was very comfortable and very reassuring."