Watford Dental Practice Reviews Summary

Customer Service

Pros:

• "The reception staff have been very accommodating to us and we greatly appreciate that."
• "Carole, the receptionist, was so polite and reassuring."
• "The receptionist was lovely, very empathetic and was able to get me an emergency appointment two hours later."
• "I just wanted to say a HUGE thank you to Maisie on reception."
• "The receptionist staff are always helpful and friendly."
• "Carole and Masie at reception are so friendly and welcoming."
• "Reception is really kind and tries to help you as much they can."

Cons:

• "Absolutely disgusting service but reading the reviews. Not surprised and I too am sure management will back up the receptionist CAROL behaviour."
• "Horrible receptionist."
• "Extremely unprofessional receptionist at front desk the senior most lady think she is the owner of this place."
• "They do not care about customer service. They just try to sell you everything they do and cheat on you."
• "This dental practice has proven to be lacking in professionalism, friendliness, and, most importantly, empathy!"
• "very disappointed with the practice manager telling me I was making an excuse and she was entitled to a 1.5 hour lunch break."
• "Unfortunately the management support the bad behaviour of their staff namely CAROL."

Appointments and Accessibility

Pros:

• "I ve been with the practice for over 10 years now my kids go there as well. The service the staff and everything is excellent from the minute I book an appointment till I finish."
• "They were 100% professional, starting from telling me the next step of each move to even completely remove small fragments of tooth being stuck."
• "Got in & was served in a professional manner. Was seen within 7 minutes of arriving."
• "The lovely receptionist CALLED ME BACK within an hour to confirm my booking for an hour later (BRILLIANT)."
• "Watford Dental Practice are by far the best I've ever been to in terms of speed of getting appointments."
• "Really helpful and professional! I came in for a check up, needed a filling done and they had an appointment for me directly afterwards to have it done right away - I was in and out in 30 mins."
• "A great practice to be associated with. Genuinely care about you and go out of the way to arrange consultations where necessary by the most appropriate doctor in the field."

Cons:

• "You had to pay 45£ up in front for the hygienist and I tried to cancel it 24 h before cause I had a personal issue and they did not refund the money."
• "NHS patient? Not as wealthy as some? Then don't bother!"
• "The worst dental practice ever. You will never ever get an emergency appointment."
• "Dreadful place. I've called to book an emergency and I was refused because my account was blocked as 'I've missed my previous appointment'."
• "They are only capable of doing routine checkups."
• "Only downside; as it's busy can be 2 months for a dentist appointment."
• "They will not make any effort to accommodate you an emergency."

Treatment and Professionalism

Pros:

• "had a wonderful experience with watford dental all pleasantly delightful and friendly."
• "Always a wonderful experience with Watford dental practice."
• "Dentist recently did a fantastic repair on a badly chipped front tooth - repair is almost invisible."
• "The dentist was brilliant and knew straight away how to help me."
• "The dentist who I saw was professional, informative and very helpful."
• "She did an amazing job saving my tooth."
• "The dentist explained everything to me and made sure I understood what was going on."

Cons:

• "They only provided this ‘explanation’ after I have chased about my refund a few days later and they were calling me by the wrong name with no APOLOGY!"
• "Very poor service, dentist would not do a full scale and polish as covered by the NHS charge, rather tried to get me to book for it privately."
• "They then said I couldn't come here unless I was a private paying client so basically because I have treatment through the NHS they wouldn't see me but they would if I paid fully!!!"
• "No proper scale and polish as it should be under nhs neither."
• "Dentist were giggling with assistant while checking me up. Disgusting!"
• "Plus the dentist disregarded what I've been telling him. My tooth was cracked and need fixing it but he said is not important and i need to start fixing other teeths."
• "Worst practice ever. I have a tooth filling n it was so painful for a week."