Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Wheelchair accessible, large parking area and staff are always on standby to help the elderly and those with health complications."
• "The store is massive and has huge parking spaces."
• "Aisles are nice and wide, staff friendly, and most importantly for someone who has only just started to do their own shopping again, felt completely safe."
• "Sainsbury's is relatively accessible (there are lifts and a travelator; useful for disabled shoppers) too."
• "Large store, everything from food, clothing to home wares. It'll have everything you need."
• "They also incorporated other business like Argos, Specsavers and Timpson with available free cash machine outside."
• "Closest shopping centre for free parking."

Cons:

• "The only drawback is the carpark. There's plenty of spaces, but very little hard landscaping, so it's quite dangerous."
• "Directional subject signs could be more helpful, couldn't find birthday cards etc."
• "Got everything we need, but very hard to find the specific item we need."
• "Looks like they are closing down, last few weeks lot's of shelves are empty, staff not bothered."
• "The store has a problem with regards to homeless people congregating which is sad and also a little disturbing to be honest."
• "I went in late afternoon, but a lot of the shelves were missing stock."
• "This is the first time I've been to this particular Sainsbury's and I found it very disappointing. There were a lot of empty shelves and I couldn't find at least 2 things on my short list."

Customer Service

Pros:

• "Staff are polite and helpful. Store clean and tidy and shelves always maintained with stock no matter what time of day you visit."
• "The young lady miss deb hale so very helpful and helped me with trying some shoes on of which I bought she was very kind, nothing was too much trouble."
• "The lady on customer service went above and beyond for me, calling to local stores, checking online.. Extremely helpful wished I had caught her name!!"
• "The staff are the ones that make Sainsbury's the way Sainsbury's is. They are helpful, pleasant, charming and always greet you when you walk into the store if they should pass by you."
• "Customer service in this store is fantastic. Nothing is too much trouble."
• "Always friendly and helpful staff on hand."
• "Staff are always observed to be at the tills and self checkouts helping customers with any issues."

Cons:

• "Rude staff with next to no customer service, and stay away from the (not so) smart shop."
• "The customer service manager is one of the worst I never met in my entire life."
• "The young girl with blonde hair who works by the bakery is so rude when you ask her for something and all she can say is I don't know where it is and walks off."
• "The checkout supervisors stand round chatting to each other rather than directing customers to the least busy checkout."
• "Popped in for a few items. Couldn't find one thing I wanted so asked a member of staff but he hadn't got a clue what I was on about."
• "The Asian lady and blonde lady (with the glasses and sunflower lanyard) need to take a course in customer service."
• "When you shop at sainsburys the assistants on checkout can't get rid of you fast enough because they have to hit a volumes percentage target or get the sack, not my idea of customer care."

Product Availability and Pricing

Pros:

• "Pleasant shopping experience here 10.01.2020. large clean isles well stocked and reasonable prices."
• "Shoppers paradise, it has everything you might need, it also does a great range of clothes for the family & now has a Specsavers in the store."
• "Sainsburys always has a wide selection, the same goes for the seasonal items."
• "Big supermarket where you can get all you need in one go."
• "Sainsbury's also offers fantastic choice of groceries and has a bakery and deli counter too."
• "They have varieties of options to choose from including presents and gift’s card, toys and kids items, domestic items, food items, clothes, and the likes."
• "Sainsbury often stereotyped as an expensive store but I was amazed at the availability and stock ranges with cheaper products available but also the option of branded items."

Cons:

• "They have increased the prices exorbitantly in 2022!"
• "Some products seem to be regularly out of stock like winegums, hotdogs."
• "These days, the stocks of fresh produce are generally very low."
• "It was extended some time ago, but for some reason they greatly reduced the range of brands they sell."
• "Limited range and staff who run away from customers - literally."
• "The 200g Sainsbury own brand chocolate has gone up from £1.25 to £1.50."
• "Found the prices very high compared to other shops in the area."

Cleanliness and Maintenance

Pros:

• "The shop itself is ok, clean and tidy."
• "Beautiful beautiful little daffodils with 2 or 3 flowers on each stem. 20 stems in all. The smell of them is divine."
• "The store has a wider area to walk around and selves always fully stocked up."

Cons:

• "Toilets smell and look like haven't been cleaned for weeks."
• "There are always big queues at the checkout, with many of them being closed."
• "Store still ok but cafe rubbish now.no fresh food all prewrapped mugs chipped tea not very nice now."
• "The canteen sadly no longer does cooked meals since reopening after lock down."
• "Was disapointed with the condition of the flowers i purchased."
• "The toilets clearly hadn't been cleaned all day (possibly all week) with used tissues all over the floor."
• "Visited today I am a regular customer and very shocked at how messy the store was things on the floor people had half eaten."

Additional Services

Pros:

• "Excellent sized store, well laid out and with a very good selection of goods. Noticed today the other companies who share space in the store, like Specsavers and Argos."
• "Went to the Cafe, which did a range of food including stuff for vegetarians that wasn't just a veggie burger or vegetables."
• "There is also a restaurant on the second floor that serves delicious food at a low price."
• "After a bit of shopping you can have a hot drink in the upstairs cafe."
• "A pleasurable shopping experience, a great choice available including toys, homeware, clothes, cards and ample free parking for three hours."
• "Sainsburys...... Great store...... Quality of their products 100%."
• "They also stock a large range of homeware, home goods, magazines, puzzle books and a cigarette /vape juice counter."