Sainsbury's Reviews Summary

Customer Service

Pros:

• "Amazing customer service, especially their manager Debbie is just awesome."
• "The staff are always helpful and pleasant."
• "Customer service is brilliant always welcoming."
• "Really healpfull staff! Customer service desk always go and find a double seated trolley for me."
• "Very friendly staff always willing to help."
• "Staff are polite and helpful."
• "The staff are very helpful in both the store and the cafe."

Cons:

• "Management didn't seem to care about disabled people's problems either."
• "The security guard was very impolite big time."
• "Tried to return something and the assistant was rather blunt."
• "Great store but v.v..v rude Indian looking old lady on the customer service, she is the perfect example for rudeness and how not to handle customers."
• "The worse cafe I have been in. Half an hour to get served by a member of staff who quite clearly didn't give a damn."
• "However the woman authorising the alcohol sale in the scan and shop section was extremely rude."
• "Hostile security pulling faces watching your every move as you enter the store."

Product Availability and Quality

Pros:

• "Produce always very fresh and there is a great deli."
• "Great shop to visit with a great choice of fresh food and tins."
• "Stock availability is very good, so would prefer and recommend to shop in..."
• "The store was well stocked and we got all that we needed."
• "Serve hot food and freshly baked cakes and bread."
• "Sells everything from fresh fish to clothing."
• "This shop has a very good selection of everything."

Cons:

• "Most every bag of easy peelers has one manky orange in it."
• "Terrible, shortage of some fresh fruits."
• "Many times I have had below average quality fruit and veg included in my shopping."
• "Lately Sainsbury’s has been reducing the time on its products especially the perishable food items. The shelf life of a lot of items are often just before out of date if not out of date."
• "All the stores didn't have any Lindt dark chocolate."
• "A freezer section that is 70% broken & leaking, not being illuminated and half stocked."
• "Today I bought a poppyseed baguette. It was airy and had no texture."

Store Experience

Pros:

• "Good amount of parking here. Great number of spaces for families."
• "Large Sainsbury’s, tons of parking."
• "Impressive Sainsbury on a retail park out of town on the Derby Outer Ring Road."
• "Very clean, staff Friendly."
• "Light and spacious, spotlessly clean with wide aisles ideal for disabled shoppers."
• "It's a modern Sainsbury's that has large sections and it doesn't feel like they are missing anything."
• "The parking space is reasonable, not too small."

Cons:

• "Prices to high long queues at the tills not a pleasant experience any more."
• "Was not impressed with this store no monitoring on the door like at the wyvern store. Went to self serve and felt very enclosed having to squeeze through people to get out."
• "Purchased Clothing always sets off theft alarm."
• "Gordon on the checkout saw fit to throw everything he scanned."
• "No Cafe, more clothes than Bangladesh, cash tills practically closed."
• "The public toilets aren't the most pleasant, and could do with a more regular clean."
• "Not a fan of this Sainsbury's during current restrictions. The 1 in 1 out doesn't seem to apply at this store and big groups seem to be shopping together and was like a free for all once inside the shop."

Pricing and Checkout

Pros:

• "to be honest, it's one of the best quality and cheapest places to shop, I use Sainsbury's for loads of different reasons, one of the best things is the loyalty points, every 2-3 months I get to fill up my tank for nothing."
• "A One-Stop Shop - this branch of Sainsbo's has virtually all the food items you could ever need, even specialist ones for exotic dishes."
• "Price wise, I didn't really notice the difference between any other supermarket."
• "Sainsbury's is ok and the point system is great."

Cons:

• "Prices too high long queues at the tills not a pleasant experience anymore."
• "However food prices from sainsburys are higher than your standard supermarket and the world food section will set you back a lot."
• "I am shocked that the unleaded fuel price at Sainsbury's is still way above the motorway services price."
• "The item I went for was showing £10 in front of it on the shelf, the till said £22.50. I rejected them, looked at the shelf again, there was not a price for the item on the shelf ..... anywhere and there were a few of them in this shelf!"
• "Unusually the service on the 24-10-20 @ 1740 on the tills at the Clothing section was shocking. Long queues and only one till operating with staff behind the till busy chatting amongst themselves."
• "Locals will know that this place is an absolute nightmare to get out from during busy periods."
• "I tend to shop at Sainsbury's Osmaston most days. My only complaint is that there are never enough checkouts open regardless of the time of day. Also, the nectar points coupons often fail to scan at the checkout and that means having to queue again at customer service to get my points redeemed."