Morrisons Reviews Summary

Store Layout and Navigation

Pros:

• "Store is clean, and easy to navigate."
• "The shop is laid out well with pretty much everything being easy to find."

Cons:

• "Everything has been altered so much it’s now very difficult to try to find anything."
• "Store has been changed round, customers have no idea where anything is."
• "They recently changed the layout completely. Took me 20 minutes to find the sliced bread."
• "Store is still fill with zombies like me wondering aimlessly trying to work out where produce is since they changed the layout."

Customer Service

Pros:

• "Always like shopping at the Canterbury Morrisons store the staff and especially the team at the Pharmacy are always friendly and helpful!"
• "The staff are very accommodating but since the refurbished area it's tricky to self-check out."

Cons:

• "When you ask staff they have no clue as well. There is no logic to the new lay out."
• "I have recently had a terrible time with poor service from the lady with blue hair at the self checkout position."
• "9.15am Tuesday 25th 2023 on this day i went in to the Canterbury store to pick up my lunch, waited and waited for the duty manager."
• "Absolutely hated this store people treat would me like I'm alien... Customer service was very rude and racist."

Checkout Experience

Pros:

• "Never had to wait too long at a manned checkout, they seem to manage this very well."

Cons:

• "The checkout area can sometimes get a bit congested with queues forming at busy times."
• "Morrisons petrol and stores are very expensive...only ever two tills open, hoping self service tills used."
• "The majority of the tills removed. Replaced with self service. Resulting in long queues at the only 2 normal tills."
• "Thursday 3.15 pm - just 1 checkout operator with Queues of 3-4, had to go to self service large shop."

Product Selection and Stock

Pros:

• "Always get the kids packed lunch bits here on a Sunday, good selection of supermarket items."
• "A sizeable Morrisons with a very nice variety of everything you might need in a weekly shop."

Cons:

• "The one of few supermarkets to have a meat and fish counter but the selection is dwindling by the day."
• "Visited on a Saturday about noon...only the breakfast menu or sandwiches were available."
• "9.15am Tuesday 25th 2023 on this day i went in to the Canterbury store to pick up my lunch, walked up to the bakery and the shelfs were empty."
• "I went in to find several specific items I came out 5 minutes later with my bag still folded and empty."

Cafe and Food Services

Pros:

• "Morrisons cafe has a good reasonably priced breakfast and the staff are friendly and helpful."

Cons:

• "My friend and I went to Morrison's cafe for lunch today...the scampi was burnt the chips and peas were cold."
• "I'm sorry to say but we had meals in the cafe the fish pie was cold and the battered sausage I had was that crispy."
• "Had lunch at the cafe today - usually it's pretty good but they were rushed off their feet for hot food."
• "Went in for lunch, queue was badly done, only one lady on the till taking orders."