Sainsbury's Reviews Summary

Store Atmosphere and Layout

Pros:

• "Well stocked and conveniently located in an out of town retail park."
• "Always clean and well stocked."
• "Conveniently located and with lots of parking, this large supermarket has virtually everything you might need for your weekly shop."
• "A feel-good type of store with very friendly and helpful staff which makes it a pleasant visit."
• "The store is well presented. The aisles are wide enough to accommodate wheelchair users."
• "Great efforts to reduce plastics in the bakery have been made for self-pick items but more could be done for in-store baked goods that are then sold in plastic containers or wraps."
• "Always nice and clean with plenty of parking."

Cons:

• "Very dark inside the store the lighting has been changed since our last visit."
• "Sadly due to a 52 slip road closed this store is deserted tumbleweed rolling down the aisles."
• "Choice of products available in this shop is very limited due to significant part of shop now an Argos."
• "Post refit possibly, still looking tatty and some very odd product placement."
• "Just wish getting out of the carpark exit was easier!!"
• "They have put up a ridiculous screen between the checkouts that keeps each check out separate it takes half the floor up."
• "The provisions department looked very 'shopped' and clearly hadn't got over the Christmas phase yet."

Customer Service

Pros:

• "BRILLIANT service! My daughter had an accident whilst in store and the staff was straight there to help without question."
• "Great store with friendly staff."
• "Staff helpful, young man on meat count helped me, very kind."
• "The staff are all fab and I can’t fault them."
• "Staff are friendly and helpful."
• "What a great Sainsburys Store to shop at. Friendly staff who were willing to help with my needs."
• "I would just like to express my thanks to rosemary Wood on your customer service department.. she was so helpful and courteous in dealing with it all and getting us registered."

Cons:

• "The security guard appeared to look me up and down the moment I walked into the shop."
• "Sainsbury's, some of your staff act like little bullying dictators."
• "Dark skinned female employee in headscarf running the self service was rude and blamed me for the machine not working properly."
• "Asian Security Guard hiding behind the handset charge point was an oddball rather ignorant."
• "I queued today for 40 mins patiently to enter the store, once at the front the miserable security guard wouldn't let me in."
• "Maybe they can ease off on giving strange looks to people."
• "The lady at the tobacco counter huffed, puffed and slammed things round when I was purchasing cigarettes."

Product Availability and Pricing

Pros:

• "Good selection of fresh fruit and veg too."
• "Large superstore with extensive food offerings, bakery and small clothing/homeware sections."
• "The merchandise is well presented, items are easy to locate and prices are realistic compared to what they used to be."
• "A good network of Argos distribution centres being built means stock is readily available in a day or 2 for collection or Home Delivery."
• "The quality of the food is always good."
• "Sainsbury's products are generally very good, although can be pricier than other supermarkets."
• "Shelves more stocked then were."

Cons:

• "I went in after finishing work and the fruit and vegetable section was understocked."
• "Usual thing, move the stuff around time to frustrate and anyway you can't find it because it isn't in stock experience."
• "This store has workers without the knowledge of a product."
• "Fruit prices also escalated."
• "However, stock maintenance is not very good at all and some items (even common ones) can be missing for several weeks at time."
• "Clothes limited in sizes for both men and women."
• "Their supply chain doesn't seem to be holding up. Empty shelves in fresh produce."

Shopping Experience

Pros:

• "Looking for a one-stop-shop that offers a wide range of goods and services? Sainsbury's is the answer!"
• "Each aisle is brimming with opportunity - you can buy everything from home wares to food."
• "By far my favourite supermarket in Derby."
• "Best place for a weekly shop in the area."
• "Perfectly adequate store, decent petrol station and a good range of products."
• "Adequate parking with spaces for parents with small children and disabled spaces. Petrol station and car washing facility also in site."
• "The whole click and collect thing works perfectly."

Cons:

• "Whenever I've been in the evening, there have only been self checkouts, even when there's more than 2 hours til closing."
• "Massive queue outside 😢 and hardly customers in the store!"
• "Had to queue to get into what was basically an empty store, due to covid-19 requirements."
• "Not a single checkout open at 7pm, stood with a group of elderly people all struggling to use your self checkout."
• "Only 1 single till on at 7pm, and loads of self service, with queues."
• "Overwhelmingly underwhelmed."
• "The queueing outside is much reduced now, at least when I get there early."