PureGym London Bow Wharf Reviews Summary

Accessibility

Pros:

Cons:

• "This gym should seek to improve their disability access."
• "In the 6 months I’ve been going to this gym the lift has been out of order."
• "The space between equipment is too narrow for many wheelchairs."
• "The disabled toilet is upstairs also so again, can’t even use it."
• "In the disabled toilet the soap dispenser is above standing head height, how is someone in a wheelchair supposed to reach this?"

Subscription and Cost

Pros:

Cons:

• "I pay £43.99 for a central London subscription so naturally I thought this would be included, being in zone 2. Wrong."
• "Get there and I have to add £6 to my monthly subscription to even go in."

Equipment and Facilities

Pros:

• "The gym has been completely refurbished, I would say within the last year, with top-of-the-line Puregym kit."
• "The equipment's they have are good... the treadmill being touchscreen."

Cons:

• "Equipment in need of replacing."
• "A gym that doesn’t even have separate male and female changing rooms!?"
• "The fitness 'studio'... is SO LOUD everyone vacates the room."
• "The 'changing room' is a small unisex corridor with a handful of showers and lockers."

Maintenance and Cleanliness

Pros:

• "Very well maintained and friendly trainers."

Cons:

• "Machines are ok, but all the rest of facilities do need an overhaul on maintenance."
• "Additionally, the ones that work, quite dirty."

Space and Overcrowding

Pros:

• "It's very annoying to see some people don't respect the weights they use and not put it back in its place."

Cons:

• "This gym is massively oversubscribed and super small."
• "Just a lack of equipment... when it does get busy it’s quite hard to get your machine."
• "It's very small and gets crowded very quickly and easily."

Customer Service

Pros:

Cons:

• "When I requested from pure gym to resolve this false parking charge they refused and were not interested in cooperating."
• "Customer Service of pure gym is poor to say the least."

Classes

Pros:

• "The classes are challenging and good fun with lovely instructors."
• "Pump and circuits are my favourites."

Cons:

• "One thing I would ask is that off-peak membership hours go back to including weekday lunchtimes."

General Experience

Pros:

• "Nice gym, good location, parking availability, quiet usually."

Cons:

• "It's making me think of cancelling my puregym membership altogether."
• "Don’t waste your money in this place.. it’s always busy and there are not enough equipments."

Health and Safety

Pros:

Cons:

• "I have asthma triggered by chemicals so had to leave."
• "I have no idea what would happen if a health and safety issue developed."

Policy and Management

Pros:

• "You get free car parking as long as you enter your reg number when you come inside."

Cons:

• "I paid 49.99 and they refunded me only 14 within a week which broke their term and policy."
• "Car park uses predatory private company with ANPR cameras."