Third Space Tower Bridge Reviews Summary

Customer Service

Pros:

• "Jordan and his team were incredibly attentive, friendly, and always went the extra mile to ensure my experience was nothing short of amazing."
• "Many thanks to Aaron Jordan (who was kind, helpful and gave me the initial tour before signing up for the membership)."
• "The front desk are incredibly attentive and supportive."
• "They genuinely care about your progress and are so knowledgeable about all areas of fitness."

Cons:

• "Lastly the attitude from reception in tower bridge."
• "Even one member said to me one of the receptionists wouldn’t even let her use her guest pass for her relative."
• "However on finally cancelling my membership the management have taken the decision to charge me for two months at the full rate instead of one despite emailing my cancellation on the day the final payment came out."
• "They were quick to dismiss me without coming to a resolution."

Facilities and Cleanliness

Pros:

• "It’s clean and well equipped. They have everything what you need: gym, swimming pool, saunas and hot yoga studio."
• "The facility itself is incredibly clean; I've even noticed Constantin ensuring that even the minor details are perfect."
• "The changing rooms are always very clean with towels available."
• "Really clean and well kept, with top quality equipment."

Cons:

• "One of their best clubs, albeit a bit of a smaller one."
• "The pool could be bigger.. There could be a jacuzzi."
• "There’s dust on the vents which aren’t regularly cleaned (look up when in showers)."
• "Male changing rooms are now smelling like rot."
• "The showers literally stink sewage."

Classes and Equipment

Pros:

• "The classes are exceptional, both challenging and enjoyable."
• "Best gym in London, particularly for the breadth of classes offered and the quality of the instructors."
• "There's a great diverse range of classes."
• "The gym space is great allowing for a large variety of training from weight lifting to cardio classes."

Cons:

• "You can never come here during peak hours unless your booked in for a class otherwise you have zero chance in even finding a yoga mat."
• "There there is NO FREE EQUIPMENT in the morning or evenings."
• "Only 2 rowing machines available, including one damaged."

Membership and Pricing

Pros:

• "I can say Third Space is well worth the membership fee."
• "If, like me, you are questioning joining because of the price, I can guarantee it is well worth the money."
• "It's so worth the money."
• "Being a member of this health club is well worth it."

Cons:

• "Increases membership every new year. No change. Just pay increase."
• "Management is focused on milking customers with price increases of 10-15%++ every year."
• "The only downside of the club is the membership price."

Experience and Atmosphere

Pros:

• "This is the best gym I've been a member of!"
• "It’s a lifestyle choice! It’s clean and stylish and has space."
• "I have felt extremely comfortable visiting this gym every time."
• "This is a gym where busy executives can retreat to and sweat their stress away in luxury surroundings."
• "It looks and feels more like a high-end health spa than a gym."

Cons:

• "It is incredible how quickly experience has deteriorated."
• "I love the club but I joined over a year ago and my opinion is that unfortunately it's changed a lot in the past few weeks, it’s less exclusive, less peaceful."
• "But more recently its almost always over crowded, especially on the weekends."
• "It's fast losing its premium status given the sheer volume of members."
• "To put this into context, I’ve been a member for around 5 months now and have seen the clientele change significantly."