PureGym London Shoreditch High Street Reviews Summary

Temperature Control

Pros:

Cons:

• "the temperature in the gym is JUST TOO HOT."
• "the immense temperature inside this Puregym will make you feel like dying - it is extremely uncomfortable."
• "the air conditioning is often turned off during times of high temperatures or it’s not working."

Equipment and Maintenance

Pros:

• "The gym is generally nice, clean and well equipped."
• "Good gym. Excellent range of equipment and always enough weights for everyone."
• "Really nice gym with some modern equipment."

Cons:

• "So machines seem to be out of order for over a week... it's been 4 weeks now and the 3 machines out of order are still broken."
• "the equipment could be newer and the yoga mats definitely need replacing."
• "plenty of lockers are broken and the equipment looks really used."

Accessibility and Convenience

Pros:

• "They are open 24/7 which is nice for those that have odd working hours."
• "Great functional area and spacious weights area."
• "Doesn’t get too busy at peak periods which is great."

Cons:

• "always closed due to flooding or something."
• "it’s underground so there no cellphone signal!"
• "the gym is all under ground and the phone reception is non existent."
• "Lift 'broke' in December 2022... it's now April 17th 2023 and I've had no update whatsoever."

Classes and Personal Training

Pros:

• "offers a range of fitness classes."
• "Personal Trainers/Fitness instructors are approachable."
• "I also definitely recommend Adem's pump and circuit classes- fun and challenging!"

Cons:

• "Why Francesca is almost always late for her classes??!!!"
• "Recently quite a few classes got cancelled because PTs decided they will not do a class for only 2 people."
• "PureGym got rid of all of my favourite classes: Zumba, Pilates and Boxing."

Staff and Management

Pros:

• "The staff are very friendly."

Cons:

• "The incident was about me using the bicycle machine and sweat was left behind which I wanted to clean up. However, I was 'rudely' approached by Paul."
• "the owners don't care about their disabled customers."
• "Rude, unhelpful, lazy interaction."

Cleanliness and Facility Quality

Pros:

• "The gym is generally nice, clean."
• "The best showers are fantastically clean."
• "Lovely place to work out. Very clean!"

Cons:

• "the ceiling in both floors is dripping in a few places, which frankly makes me question how safe everything is sometimes."
• "There are leaking pipes everywhere."
• "in their cleaning station only 1 of 4 disinfectant sprays are working."

Value for Money

Pros:

• "Decent gym that is good value for its price given the location."
• "Good, affordable gym."

Cons:

• "They offer no compensation for those members that are on premium membership."
• "paying £45 a month for this gym. and there is no air conditioning at night time at all."
• "I'm a plus member...Not exactly value for money."

Membership and Customer Service

Pros:

• "Good gym, but always closed due to flooding or something."
• "Great addition to the area."

Cons:

• "I’m writing this review to make a formal complaint about general Manager PAUL BOAKYE-ANSAH above who suspended my monthly gym membership account today."
• "I do understand to some extent the budget cuts, but...it's likely people will be cutting back on more expensive gyms to join PureGym."
• "The process online is awful, and accidentally ended up getting joined to the wrong location."

Gym Capacity and Social Distancing

Pros:

• "Great gym but only go in the late evening or early morning outside of the busy hours."
• "Great value for money, location is excellent."

Cons:

• "Too many people, not enough machines."
• "The gym is overcrowded, especially during peak times."
• "there are times where it is impossible to maintain any sort of social distancing."

Atmosphere and Clientele

Pros:

• "Good environment to work out in."
• "a diverse gym with people from all walks of life."

Cons:

• "The loud music in the evening is a problem."
• "Some gym goers don't respect the gym etiquette."
• "the gym atmosphere is unfriendly and intimidating at times."