Address: 16-19 Canada Square, London, E14 5ER, United Kingdom
Phone: +442079700900
Rating: 4.7
based on 933 reviews.
Facilities
Pros:
"The Third Space Canary Wharf is probably the best gym in London."
"It feels like a spa, and I always come away feeling like I’ve done a good workout but also feeling rejuvenated."
"The club has a lot to offer: Steam room and Sauna which are very nice, a Swimming pool which gets a bit crowded at times but has a good quality of water at a perfect temperature for a workout."
"Facilities are top notch (love the pool), always machines available, huge selection of both classes and options for working out."
"The gym floor is spacious, well-equipped, and meticulously maintained."
"All the facilities are top-notch (cardio machines that connect to Apple Watch are amazing!)."
"The range of facilities available here is truly remarkable."
Cons:
"You also have to pay extra for reformer Pilates on top of the £250 a month membership fee."
"There is no jacuzzi pool which is available at much cheaper gyms and great for relieving muscle tension after a workout."
"No hydrotherapy pool, surprising considering they have the space and the fees charged."
"They have also replaced carpets to tiles. Changing area now looks disgusting and towels are just everywhere because people use them as rugs because of the wet floors."
"The lockers in the changing rooms are old and dilapidated and can’t fit a normal size gym bag."
"The new ‘refurbished’ sauna and steam look like something out of ikea and aren’t big enough."
"The silver machines are just so old and shabby."
Staff and Service
Pros:
"Boxing classes with Pablo are my favourite - he’s such an amazing trainer, already learnt a lot!"
"Amazing service, great classes, incredible trainers and amenities."
"The warm and friendly staff create an inclusive atmosphere, where you're more than just a member."
"The trainers are fantastic. They adapt the exercises to suit your ability/whether you're working with an injury."
"Marcus and the team are doing a fantastic job."
"Staff including concierge team are always smiling and there to help!"
"The staff are super friendly and helpful."
Cons:
"I contacted third space and they gave me the option to change to another gym for a month and I replied saying I would be ok with doing so however they have not got back to me after multiple replies."
"The reception staff aren’t particularly friendly."
"So the people at this gym are RUDE! Women swearing in the changing rooms, the staff talk about you at the food shop they have at the canary wharf branch making nasty comments between themselves."
"Central membership team not a great experience to deal with."
"They are extremely quick to respond to new membership query but really don't bother once you are there."
"The level of service is disappointing, with a lack of response to concerns and challenges in addressing issues."
"The gym seems to lack effective communication and responsiveness to member feedback."
Value for Money
Pros:
"The amenities and facilities are also one of the best I have experienced in London so far, you get what you pay for and there are always ongoing improvements in the gym."
"A great gym with excellent equipment and facilities, knowledgeable and engaged staff."
"We’ve tried various cheaper gyms over the years, but you really do get what you pay for and investing in your health is worth the money in the long run."
"The price is definitely in the higher end of the spectrum. But there is value for money."
"Memberships are expensive, but you definitely get your money's worth."
"The price you pay is fantastic value for the experience received on every visit."
"Yes the membership is pricey but you get your money worth if you go regularly and are looking for something more than just a gym."
Cons:
"Monthly Fee Increase as of January 2023. The fee increased from £180 to £200."
"Very OVERCROWDED can't get a chance to go on most machines."
"Ridiculous price increases way over the inflation without offering any new services or anything innovative."
"Despite not coming back to the gym for over a year they still tried to collect the final £230 payment and passed it to debt collecting agency!!!!"
"The club is meant to be undergoing a refurbish but this seems slow and no measures to deal with the poor air con during the heatwave."
"Very expensive, new membership rates are between £215-245 a month."
"Unfortunately it’s not like this anymore. The price goes up every year (even though nothing really beneficial changed in the gym and no new classes like reformer Pilates are introduced) gym is now overcrowded each time I go."
Cleanliness and Maintenance
Pros:
"The gym is always incredibly clean with brilliant facilities."
"Also can’t forget to mention a housekeeping team for making sure the gym and the changing rooms are sparkly clean."
"All areas of the gym are cleaned regularly by a housekeeping team."
"The gym floor always very clean."
"Changing rooms spotless."
"The cleanliness and hygiene standards at Third Space Canary Wharf are impeccable."
"When it comes to cleanliness the club, particularly the changing rooms, feel like they are constantly being cleaned and you can spot the staff vacuuming and polishing throughout the day."
Cons:
"In the past year and a bit after we supported Third Space through the pandemic they reward us with a renovation that has taken way longer that normal, a new design that looks cheap and cold."
"The food is all cold & tastes absolutely disgusting, overpriced too."
"Make up tables has make up stains all over the place so before using it you have to clean it yourself each time."
"I also never seen housekeeping ladies cleaning shower cabins in last 3 years."
"Woman’s fitting rooms stinks of sweat all the time, super old dirty carpet needs to be replaced or cleaned properly."
"The quality of cleaning is degrading, the steam room smells rancid."
"The toilets in changing rooms are always closed and showers most days are closed leaving only a few available."