énergie Fitness Bethnal Green Reviews Summary

Staff and Personal Trainers

Pros:

• "The staff create such an atmosphere of community from the second you walk in."
• "The trainers are so helpful and the classes are so fun and challenging."
• "The PTs and staff are the perfect balance of motivational yet kind."
• "The staff is really nice and creates a welcoming environment, especially Barbara is always friendly and helpful in the monthly challenges."
• "The operations manager Steven was extremely friendly and helpful in my experience."
• "Welcomed by Jerri every morning who is lovely and always smiling."
• "I’ve taken Shazi and Kiefer’s classes so far and can really recommend them both!"
• "The personal trainer Lizzie is extremely helpful and knowledgeable … even with nutrition."

Cons:

• "Really bad employers as they do not know how to treat a customer and not educated about how to be a professional."
• "Very aggressive and swears."
• "Very bad head office management, no one to take your case seriously."
• "A great shame as we loved the gym, its members and staff."

Classes

Pros:

• "The classes were something that I took part in and found really great."
• "The culture of the classes is really inclusive."
• "Tony's classes on Tuesday and Thursday mornings are amazing and leave you feeling stronger than ever."
• "Nice place and specially because of Tony’s classes."

Facilities and Equipment

Pros:

• "The machines are very new."
• "They have lots of equipment, it’s spacious."
• "It's very well equipped with machines and free weights and both the bathroom and weight room are extremely clean."
• "Great gym with adequate equipment."
• "Fit4less has lots of equipment, programs and classes that have helped me get into the best shape I have ever been in."
• "Really cool gym with a nice layout and great range of equipment."

Cons:

• "Poor equipment, small space so when it gets busy your waiting around for too long."
• "Music is absolutely terrible here."
• "It's a cozy small gym though."
• "Always more than crowded, quite smelly and you get to see a few dodgy lads sometimes."

Price and Value

Pros:

• "The price is the best one comparing to any other one around."
• "For 22£ per month you obviously can’t expect luxury but they can always improve as well."
• "Been a member of this gym for 2 months now after rejoining, MASSIVE improvements since two years ago."

Cons:

• "They kind of scammed me into paying 2 months in which I did not attend the gym at all."
• "Also, they have increased their monthly fees due to 'cost of living' which is ridiculous."
• "So I spoke to a member of staff, I believe his name was Jack and he offered me an alternative which was to freeze my account and wait for the 24/7 gym to come in place. But when I checked my balance on the day my bill is usually taken from the Gym. I see I had been charged for the month I was froze on."

Atmosphere and Community

Pros:

• "The atmosphere is very welcoming - a mixture of people of all genders, races and ages."
• "Such a great gym, I’ve never come across one that’s got a real community feel to it."
• "Great community feel. I love the fact the personal trainers and staff are friendly and give a family feel."
• "Absolutely adore this club! Every single staff member goes out of their way to make sure that you feel supported."
• "Much more than a gym … An all-around top-notch fitness and health environment."

Cons:

• "It is packed with people so you do not get to train properly."

Hygiene

Pros:

• "Both the bathroom and weight room are extremely clean."

Cons:

• "It could be a bit cleaner though."
• "Quite smelly sometimes."

Customer Service

Pros:

• "The staff is always helpful and friendly."
• "Had a problem once which was sorted immediately by Steven, the operations manager."

Cons:

• "The customer service was appalling, the gym manager was particularly rude."
• "The staff was not helpful at all when it came to the mistakes in the billing."
• "Asked the manager for help and he just turned away and walked off."