Pure Sports Medicine Bank Reviews Summary

Physiotherapy and Rehabilitation

Pros:

• "Simon took on board my goal and worked hard to get the bone healed and recover strength in my leg, right up to a few days before the holiday."
• "After just two sessions, I could instantly feel the improvements in my knee and grew in confidence as I slowly upped my training."
• "He provided me with a full training plan, useful stretches and taping techniques."
• "Well equipped gym available for use as a client which made rehab a lot easier."
• "Their approach to my problems was much more dynamic than others I have seen previously."
• "Leo went over and beyond and made himself available to provide advice and counselling outside the scheduled sessions."
• "Over 9 months of treatment, I'd come to look forward to my physio sessions."
• "I am pleased to report I completed the marathon with her help."

Cons:

Customer Service and Support

Pros:

• "Service was on-point and I felt very supported; James took the extra mile by following up with communications providing additional information."
• "Reception service was also excellent; super-fast to provide letters, referrals and sent them to the relevant clinics directly as well."
• "He had an excellent bed-side manner and made me feel incredibly comfortable throughout every aspect of my recovery."
• "Right up until a few days before the race, he was available for a chat to discuss a few issues I was having."
• "The staff at Pure Sports were friendly, personable and particularly accommodating."

Cons:

Expertise and Professionalism

Pros:

• "Charlie instantly recognised my pain was inflammatory rather than mechanical in nature and referred me to their Rheumatologist Dr Etherington who within a matter of weeks was able to diagnose Axial Spondyloarthritis."
• "Simon Lack is a true professional."
• "James Noake was able to quickly see me and diagnose my neck issues which had been causing me some issues for some time."
• "Rebecca's thorough and professional approach and recovery plan worked well from day one."
• "Well equipped facility with professional and knowledgeable specialists."

Cons:

Classes and Training

Pros:

• "The 50/50 class lead by David and Graham is a wonder... I feel stronger, looser, less injury prone and a lot more knowledgeable when it comes to training and exercise."
• "These classes were excellent- they are small so both instructors give you an incredible amount of 1:1 input."
• "The routines are not only limited to the class but can be done at home or your gym."

Cons:

Overall Satisfaction

Pros:

• "I can't recommend the team at Pure Sports highly enough."
• "I cannot recommend Ben Saldivar and Pure Sports medicine enough."
• "All in all, the service I received from Pure Sports and Ben was nothing but exceptional."
• "I can't recommend this company and team highly enough!"
• "I have gone from despair and near-panic, to fully recovered and ready to hit the slopes again! highly recommended."

Cons:

Physiotherapy Effectiveness

Pros:

• "Manni focusses on the root cause and ways to fix that in a long-term sustainable and preventative manner."
• "Alex sorted me out in three sessions."
• "Simon has got me back playing rugby quicker than I had anticipated."
• "I can’t thank him enough for getting me well on the road to recovery."
• "A year later, I can do things I didn’t think I’d be able to do again."
• "This way I have now recovered the confidence and am ready to take the dust off of my snowboard."

Cons:

Recovery and Rehabilitation Programs

Pros:

• "Alex gave me exercises to strengthen my glutes, abs and hips."
• "She gave me a detailed exercise programme, explaining everything about why and how along the way."
• "Jonathan and Graham designed a completely personalized programme to strengthen and increase the endurance of my shoulders."
• "Your assessments were always thorough and reassuring, recommendations always clear and easy to follow."

Cons:

Staff Expertise and Care

Pros:

• "He's brilliant and really knows his stuff!"
• "I am confident in her expertise."
• "I've been impressed with the way the physios at Threadneedle Street and the personal coaches interact with each other."
• "I have never been so confident since 2011 that I have found the right consultant for my bi-lateral feet pain."

Cons:

Patient Support and Communication

Pros:

• "Have had great support throughout my 11 month recovery so far."
• "The treatment specialists are great at what they do and genuinely care."
• "Not only do they give great treatment for the paid sessions but you also get follow up emails recapping the appointment and giving advice."

Cons:

Facilities and Equipment

Pros:

• "Great gym facilities, the staff is very helpful and friendly."
• "I was greatly impressed by the amount of equipment he had at his disposal in his room."
• "Excellent facilities and knowledgeable staff."

Cons:

Holistic Approach and Personalization

Pros:

• "The approach at Pure Sports Medicine is holistic."
• "A key strength of Pure Sports Medicine is the collegiate atmosphere amongst the staff and the holistic approach to treatment."
• "Rebecca took time to understand the history of my problem, gaged my expectations and then created an evolving treatment plan."

Cons:

Professionalism and Expertise

Pros:

• "It's clear from the onset that the staff are highly trained and passionate about their work."
• "Their knowledge is extensive, and their approach is both professional and personable."
• "I have every faith in the diagnosis, treatment and advice provided."

Cons:

Patient Education and Involvement

Pros:

• "They take the time to explain the diagnosis and treatment in a way that is clear and understandable."
• "I was given exercises and shown how to tape my knee to manage the pain."
• "The Pure team educated me on my condition and involved me in the decision making for my treatment path."

Cons:

Value for Money

Pros:

• "The cost is high, but the value for money is exceptional."

Cons:

• "The only downside is the price, it's not cheap but you definitely get what you pay for."

Wait Time and Accessibility

Pros:

• "I've never had an issue booking an appointment."

Cons:

• "I did have one session that started late due to the previous client's session overrunning, which was slightly frustrating."

Aftercare and Follow-up

Pros:

• "The aftercare following my surgery has been thorough."
• "They always follow up the next day to see how you are doing which is a nice touch."

Cons:

Booking and Administration

Pros:

• "Booking appointments is easy and the front desk staff are always helpful."

Cons:

• "On one occasion I was sent the wrong forms which caused a bit of confusion but this was quickly rectified."

Quality of Care and Outcomes

Pros:

• "Thanks to the team at Pure, my quality of life has improved tremendously."
• "I've seen a significant improvement in my condition since starting treatment at Pure Sports Medicine."

Cons: