Pure Sports Medicine Reviews Summary

Therapist Professionalism and Expertise

Pros:

• "Both Finn and Pierre clearly know their stuff and have really made me feel like I'm in the best hands possible."
• "Yaad is the consummate professional, dedicated to his work, who is fixated on efficient and effective treatments to resolve issues."
• "John Daly at Pure Sports Medicine St Paul’s has made a world of difference with his treatment plan."

Cons:

• "The physiotherapist put in another 'tentative' appointment that I didn’t ask for, which led to an unnecessary charge."

Treatment Effectiveness

Pros:

• "I have already started to see significant improvements."
• "Switching to see John has been a gamechanger."
• "With Michael’s help I’ve been able to make a much better recovery than anticipated."

Customer Service

Pros:

• "Pure Sports is a cut above the rest in my experience, from the facilities to the customer service."
• "Finn was really encouraging, attentive, thorough and patient in developing a program for me that was just right."

Cons:

• "Got a call saying I was late for my appointment, which I had forgotten about, and got charged."

Client Care and Support

Pros:

• "They're both super friendly, approachable and reliable."
• "He spent time getting to know what I need out of my body and getting familiar with my training to ensure I was right where I needed to be."
• "Charlotte did an excellent job of listening to the background and then clearly setting out a programme of exercises to address the problem."

Cons:

• "They still felt like it was worth a charge even after I mentioned that I was pretty much recovered."

Holistic Approach and Tailored Treatment

Pros:

• "John factored in my goals when devising the treatment approach."
• "Yaad has a great aura and has helped me feel so much better."
• "Didn't ask me to stop playing my sport, she worked around my competition schedule."

Follow-Up and Continuity of Care

Pros:

• "Yaad has not only kept me injury free but he's saved me from myself."
• "Pierre Jason, who I must admit was great at both demonstrating and explaining any recommended exercises, engaging me to be active in my own healing."

Cons:

• "Pretty much seemed to me like a 'let’s get this last bit of money from you' approach with the last charge for a forgotten appointment."

Facilities and Convenience

Pros:

• "Pure Sports is a cut above the rest in my experience, from the facilities all the way to the customer service."
• "The team and facilities are fantastic and its emphasis on holistic care and service are outstanding."

Overall Satisfaction

Pros:

• "Would 100% recommend!"
• "Feeling grateful for the dramatic difference that the team at PSM have had."

Staff Professionalism and Expertise

Pros:

• "They were both easy to get along with, very knowledgeable, honest and importantly for me very positive people."
• "Everyone I’ve met in the St Paul’s practice is friendly and professional."

Treatment and Recovery

Pros:

• "Credit the guys at pure for getting me back to recovery."
• "Hayley's style of treatment has massively reduced my pain."

Treatment Accessibility and Convenience

Pros:

• "I was absolutely amazed at how quickly my query was dealt with, the ease, the professionalism, the friendliness."

Facilities

Pros:

• "The facilities are brilliant, and the whole team were great."

Consultation and Treatment Plan

Pros:

• "At the end of every consultation, you get an email detailing the physio plan with videos to help you along."

Professionalism and Knowledge of Staff

Pros:

• "Stephen Armstrong quickly understood the nature of my injury, he also took the time to understand me."

Empathy and Patient Care

Pros:

• "You really feel that your problem really matters to her. Great empathy with her."
• "The reception staff are very welcoming, friendly and so willing to help."

Consistency of Service

Pros:

• "Each time I visit, the quality of care and service is outstanding."

Cons:

• "Scheduling mix-ups have happened a couple of times now which is a bit frustrating."

Administrative and Scheduling Efficiency

Pros:

• "Booking an appointment is always easy and the staff are incredibly accommodating."

Cons:

• "A little annoying when they say they'll send you something and then don't."

Communication and Understanding

Pros:

• "Each specialist has taken the time to really listen and understand my concerns."

Overall Experience

Pros:

• "My experience with Pure Sports Medicine has been nothing short of exceptional."

Cons:

• "The costs can add up which isn't great when you’re paying out of pocket."