Alexanders Reviews Summary

Customer Service

Pros:

• "After difficulty accessing the house for delivery, Kim went above and beyond and returned to personally deliver the beautiful floral arrangement after her work day was finished."
• "From my first call with Kim, it felt like I was talking to a friend."
• "Kim helped me with planning a special gift and I can't fail to mention the lengths she went to just to make sure it went well."
• "Was so wonderful to discover an actual florist who I could talk to about sending flowers to a friend locally."
• "The owner gave me a larger bouquet for free and it looked fantastic."

Cons:

• "Seem to struggle with volumes on popular days e.g., Mother's Day. Found myself chasing for delivery status by phone at 2pm."

Quality and Presentation of Flowers

Pros:

• "The arrangement is so beautiful, high quality flowers, arranged with obvious care and passion."
• "It is heartwarming to the family that my Godmother's faith was depicted perfectly with the floral crucifix which was laid on her coffin."
• "The attention to detail and flower arrangements were beautiful."
• "Ordered a Purple Haze hand-tied bouquet and it was exactly like it was on their website - beautiful."
• "We were blown away with the flowers Kim and Cara made for our dad's funeral, they were beyond our expectations."

Cons:

• "Yes the flowers were delivered on time and to the correct person, but I had asked for an asymmetrical tropical classy arrangement and received a rather typical boring grouping of fresh flowers. Very disappointed."
• "Ordered some flowers from here and although they were lovely, they were much smaller than I expected and not worth the price unfortunately."

Value for Money

Pros:

• "Really good value for money."
• "The owner gave me a larger bouquet for free and it looked fantastic."
• "My wife was impressed by the quality of flowers she received & would highly recommend this florist."

Cons:

• "Ordered some flowers from here and although they were lovely, they were much smaller than I expected and not worth the price unfortunately."
• "Bit disappointed that confirmation of delivery came through at 9:46am the following day. 2 hour timeslot and/or proactive progress updates are becoming the norm for deliveries these days."

Delivery Service

Pros:

• "Kim reassured me that she would find out and make sure the flowers were delivered on time etc. She even sent a picture of the flowers to me as I was away on holiday at the time."
• "The driver rang me on the day to say there was no answer at the door and we discussed other possibilities and I heard from my friend that she received them."
• "The flowers that I ordered were stunning, they really stood out."

Cons:

• "Seem to struggle with volumes on popular days e.g., Mother's Day. Found myself chasing for delivery status by phone at 2pm."
• "Bit disappointed that confirmation of delivery came through at 9:46am the following day."