"Fantastic service. I got there just before my appointment, dropped keys and car was ready to go 45mins later."
"Very professional and courteous."
"These people are really kind and knowledgeable about cars."
"Always a friendly and helpful service."
"10/10 customer service and an example to other garages."
"Everyone was polite and helpful. Cannot fault this 5 start service."
"The guys were professional and friendly. The waiting area was comfortable with good viewing area and Covid rules applied."
Cons:
"I WILL NEVER USE THIS SERVICE AGAIN."
"Amateurs and monkeys are better.."
"Rip Off Garage."
"Horrible customer service. Hand my front wheel alignment done to find my steering wheel now complete turned to one side when driving straight also car pulled to the opposite side now."
"Completely rude lady at front desk no customer service skills whatsoever."
"The staff are quite unprofessional and could do with a lesson in basic customer service."
"The worst customer service experience I’ve encountered."
Quality of Work
Pros:
"They changed my front tyres and had a 4 wheel alignment all done in 30mins. Highly recommend."
"Replaced my motorcycle tyres and they did the job very professionally."
"Life savers, went above and beyond to sort my husky tyre after a puncture."
"I am generally happy with the service and very happy with the quality of the work, especially that of Winston who is a careful and skilled technician."
"All done quickly and efficiently at a very competitive price with no added extras."
"Service and knowledge 10/10. Got new tyres out on some freshly refurbed alloys and Jarek made sure to look after them properly, no marks or scratches whatsoever!"
"Had 2 new tyres fitted on pcx 125, motorbike tyre fitter very thorough and knowledgeable."
Cons:
"Trying to remove the nut they have BROKEN my socket, which i had to buy new."
"Replaced the exhaust of my car and within half a year the tip has begun to rust."
"The MoT tester failed my car on 'Bumper damaged and likely to cause injury when grazed or contacted'."
"The rim is damaged, and after that they have fitted back the nut with a torque that is almost double the torque you are supposed to use."
"They almost brake the rear hub trying to unscrew the nut."
"Brakes were not fitted correctly and charged more than quoted prices."
"Watching those people raping my bike was one of the worst display i've ever seen in my life."
Value for Money
Pros:
"Got the gearbox fixed for £60 a saving of £1,440 if I'd gone ahead with these cowboys!"
"Went in because I had nail in tyre, thinking I would need a new one iasked if that was the case I asked them to fit 2 new ones on back.they said no need and repaired puncture and put wheel back on car."
"plus a brand new tyre only cost me £10 more than the part worn tyre from slough tyre centre, so it was fairly cheap."
"Fitting was very good value."
"Also have a look online because i was able to get £13 off when i purchased 2 tyres online."
"Sourced the right tyres quickly and at a very good price."
"Very good service 👌 I will be going there in future as they give honest advice and fixed my tracking issue without a fuss without me having an appointment."
Cons:
"It turns out that they are very expensive, the tyre was £30 more than their online price."
"I paid extra for the TPMS Valve -Metal service kit and when I collected my car I noticed that they have not replaced it."
"I also had to have my tracking done again. The garage I used said Protyre are notoriously bad for tracking!"
"So reluctantly bought two new tyres. They damaged the rims, last time the car was in they damaged the bumper Drving the car on test drive."
"Been waiting for over an hour for wheel alignment and I was supposed to be next at an area that has been empty for over an hour!"
"Poor service, poor prices, not recommended, will not use again."
"I know this is probably only regarded as medium level 'upselling' by the standards of an industry rife with such sharp practice but the fact remains they attempted to sell me work I did not need."
Efficiency and Timeliness
Pros:
"In all it took about 30 minutes."
"Returned to collect my wheel.... FREE.... :-0"
"the service was completed within 45 mins as promised and I was given the keys back promptly."
"They took me in time what I booked, no delays."
"Parts were delivered within 10 mins and brake fluid change all done within about 1.5 hours."
"Booked my car in via the Web on the day of the Mot, got me in first thing."
"This was all fitted with minimal fuss and the spare was replaced in the boot."
Cons:
"I already waited 2 to 3 hours for my job."
"arrived at the recommended time for my appt but there was a 15 min wait and no indication of where to park."
"Booked a time slot, after waiting 1 hour after the time slot, we were still waiting and not informed of how long we still had to wait."
"Been back a few times as wasn't getting on well with the new set and they were more than happy to accommodate my wishes with adjustments to tyre pressures until I found my happy medium."
"Waited 2 hours for mot and a wheel aligament check, this was far too long, as they forgot the alligmnment check."
"Been waiting for over an hour for wheel alignment and I was supposed to be next at an area that has been empty for over an hour!"
"Pleasant and helpful staff. I had an appointment for 10am and had to wait 40 minutes for them to start the work."