chaiiwala Slough Reviews Summary

Food Quality

Pros:

• "Delicious food as per usual."
• "Chicken tikka naan roll is good and has a nice sauce inside the roll."
• "The best chai ever! Karak chai is a must try!"
• "The team member on till was very helpful. Helped me choose the right food and the food itself was just delicious."
• "My classic favourite is 'Karachi bun Kebab' it is super delicious you can't resist it."
• "A delight to visit. Karachi Bun Kebab is always a treat and a must try."
• "Very nice for desi chai. Loved the food as well. The karak chai is a must have here."
• "Karak tea and coffee at Chaiiwala are really great and tasty."

Cons:

• "Visited this place today to have some hot tea in cold weather outside. To my disappointment I found fungus on cheesecake which I ordered with tea."
• "Not as good as other Chaiiwala I have tried across UK. Their karak chai has more water and less milk and not brewed enough unlike true karak chai."
• "Tried their desi breakfast it was everything but desi. Frozen paratha? Really? Daal was somewhat tasteless."
• "The first thing that was so talked about in and outside Uk was chaiiwala. For me it was so much over rated and tea was below average."
• "Worst halwa puri breakfast of my life, puri were so hard that i was unable to chew them."
• "Food is good, but portions are too small compared to the price they charge for it."
• "I took Indian breakfast with omelette, parantha and chana masala with tea. The food was horrible."
• "Some of the worst food I've had, didn't finish it. The tea was just overly sweet, kebab rolls were smelling."

Customer Service

Pros:

• "Came to this store with my friend around 8pm and it was clean upon entry and had plenty of seating. Staff at the till was knowledgeable and great customer service skills."
• "Good customer service."
• "Fantastic service. The team member on till was very helpful."
• "The staff is so helpful and really suggest you good food according to your taste."
• "I recently had the pleasure of visiting the Slough branch of Chaiwala, where I was served by Hooria. I was thoroughly impressed with her exceptional customer service."
• "Been visiting here over a period of time, past week visited and an item was missed. I went in a second time and advised that item was missed, the lady at the counter was amazing in how she dealt with it."
• "The service was fine as well. It wasn't busy at all when I went on Sunday night."
• "Amazing food and amazing service as usual. Wonderful staff."

Cons:

• "I ordered a delivery from here and the driver came to my place of work and I never received my order."
• "The female staff member who took my order for take away tonight at 10:30pm got the order wrong."
• "We ordered 2 items from chaiiwala Slough. The uber driver delivered only 1 item. They were very unhelpful over the phone and also very rude."
• "Rubbish customer service. Called ahead to order a butter chicken roll and karak chai. I get there and the order isn't even made."
• "The first time I went I was given a frozen cheesecake which was not great as you can imagine. The staff can't do an awful lot as the demand is just so high and it's a small place."
• "I agree with the comment about unprofessional staff. I visited during my work break and wanted a tea and wrap. Took around 10-12 mins for the wrap."
• "Waste of time and money Place. Bought paratha roll for £2.50 which was tasteless and frozen paratha."
• "These guys run the best Chaiwala branch. I wish they would take over the one in Ealing. Highly recommend the Butter Chicken Roll, Sweet Paratha and dont forget to try the Karak Tea. Delicious traditional indian tea."

Ambience and Facilities

Pros:

• "Lots of small groups and also seating available."
• "Nice ambience, parking is available on the opposite road at Aldi."
• "The place looks lovely, lovely ambience. Nice for a quick bite! Limited menu but still nice! Small serving portions! Parking available on the opposite side of the road."
• "This is the place to go if you crave for Indian karak chaii or coffee."
• "Nice place on the main road. Parking is available in the day around the retail parks, and in the evening's be careful as the barriers are closed."
• "The ambience is really nice however the food was disappointing this time."
• "Great tea and exceptional service, despite being very busy the staff were very professional and courteous. Decor and ambience also outstanding. Highly recommend."
• "The Interior design of this shop is eye catching. Overall , a lovely place to eat out👍"

Cons:

• "The service was fine as well. It wasn't busy at all when I went on Sunday night. Parking was an issue, as there are many restaurants around and limited parking."
• "Nice place on the main road. Parking is available in the day around the retail parks, and in the evening's be careful as the barriers are closed."
• "Parking is an issue outside the shop. If you park on the pavement you will get a ticket or a penalty from the Slough Borough council."
• "The amount of noise pollution from the customers visiting this restaurant at night is ridiculous. Constantly speeding cars up and down Farnham road - reving engines. This is a neighbourhood where families live and sleep - constantly from 9pm ish to 1am or so the noise pollination is unbearable."
• "It's all about the Karak chai beyond that everything is mediocre, pre made paratha rolls etc. Lack real quality .. Ok if you want a place to sit and talk & like drinking tea late at night to attain that round figure you always desired!"
• "This place is a joke every time I order I get get the wrong thing. Not once but over 7 times the staff not not know what they are doing. The owner need to employ people that can speak and understand English."
• "Was sooooo disappointed with a member of staff who was so rude as we just asked if they were HMC or HFA Certified as there was no certificate on display."
• "Visited on the 2nd day and the queue was out of the door but expected this. The wait for food after placing the order was about 40 minutes so was expecting more than the shop bought paratha and pre-made omelete."