Adventure Kidz Reviews Summary

Customer Service

Pros:

• "Special mention to staff member Ryan who was overseeing this section when we visited today, he was absolutely fantastic with my little ones, very polite and professional."
• "Staff were helpful & friendly."
• "The staff were all very attentive and helpful."
• "Staff seem to be very friendly and very easy to spot and interactive with the children."
• "The staff are very young, but all were very helpful, polite and efficient, such a nice change."
• "Staff are very friendly and helpful."
• "The staff were all friendly and helpful, especially the two girls who were manning the high ropes."

Cons:

• "Ultimately the team there haven’t quite got the customer services charm you would hope for and are pretty unhelpful."
• "Oldish bloke isn't very polite, needs to learn how to approach people and treat people nicely."
• "Staff unattentive, toddler play area had a broken ball in when we were one of the first in that day, dirty tables and chairs, house rules not followed."
• "Staff don't look very happy and there is no lockers or storage facility for personal items."
• "Unhelpful staff when called up."
• "Staff seemed to be stood around doing nothing even when a child got hurt."
• "They offer SEN sessions but staff are clearly not trained about SEN and management are rude."

Pricing

Pros:

• "We paid £25.00 for a two hour slot for 2 adults & 2 children which I think is reasonable."
• "The food offered plenty of choice and generous portions."
• "Lovely place for the youngsters... wasn't too badly priced less then £35 for 2 adults 1 x 10 yr and 2 x toddlers."
• "I think the price is really reasonable for a two hour session, which is often too long for my daughter anyway as she gets tired."
• "Food and drink also good and reasonably priced."
• "Good for the price."
• "Cost is very reasonable."

Cons:

• "Now they only open the wires at weekends, (not bank holidays) it’s an absolute waste of money."
• "We ate lunch there, as it was a family day out, but this mounted up in cost."
• "Toilet were also dirty, chairs were dirty, and food was rubbish and very expensive."
• "They now charge for teenagers and adults to watch kids play!!!!!"
• "They had most areas closed which was frustrating as this place is very very overpriced!!!"
• "Indoor foods are pricey compared to store."
• "Refreshments prices are pricey depending what you're after."

Facilities & Cleanliness

Pros:

• "The quality of food here is really superb, generous and well priced."
• "Lots of staff going around cleaning all the equipment."
• "It’s always clean and looks great."
• "The most important thing is the cleanest children's room!"
• "The place was clean and tidy."
• "The facilities are clean/well maintained."
• "Everything felt very safe. You need to pre book to avoid over crowding."

Cons:

• "Terrible - had to sit upstairs in the structure itself due to very limited seating for our session time."
• "Really really really hard to park."
• "You cannot take your own food or drink in and their choices don't cater for dietary requirements very well."
• "Don't rely on Google to tell you the opening times as they close early when they have parties."
• "Toilets can be better but considering the price and demand, can’t comment."
• "The female toilets also had no toilet roll, no hand towels and the handryer didn't work."
• "Parking is ridiculous here and there's no sign post to guide through the industrial estate."