Jungle Mania Bourne End Reviews Summary

Staff and Service

Pros:

• "Staff have always been lovely especially Pat who just adores the kids."
• "Went to this centre with my child and mother and had a question about the parking arrangements which Liam was quick to answer in a very friendly manner."
• "The staff were friendly enough but very slow service at the counter."
• "The boys enjoyed a yummy hotdog & panini! Worth every penny."
• "The staff were very friendly and inviting and the site cafe was reasonably priced."
• "Staff super friendly and attentive."
• "The staff is very good and very helpful."

Cons:

• "The staff kept disappearing, and one young staff member kept lingering near the condiments trying to 'look' busy."
• "Service was slow as the team seemed very young and overwhelmed with the responsibility of such a busy place."
• "Staff not wearing masks, tables unwiped, hoover broken (apparently)."
• "Seems to be run by zombie school children."
• "The staff were extremely rude and deliberately awkward when I asked for help getting out of the parking as I had been blocked in."
• "Absolutely awful, staff had no direction. Dirty, noisy, completely unorganised."
• "Not enough staff, run by kids."

Cleanliness and Maintenance

Pros:

• "The place was immaculate, neat, clean and tidy."
• "The staff had cleaned thoroughly when we arrived and they were attentive to our needs."
• "Everything is new so it is all lovely and clean and in perfect condition which makes a great change compared to other soft plays!"
• "The cleanliness is pretty good (much better than other soft play places I have been to) so its worth it."
• "It's kept clean and tidy."
• "The place was spotlessly clean and I understand that they are closing for 30mins between each session to re-clean all equipment so a very solid Covid response from the management."
• "So after a last minute visit to jungle mania, we were pleasantly surprised with how tidy the place was."

Cons:

• "Quite a lot of it is held together with colourful peeling tape and the play area is very dimly lit making it unsafe."
• "The whole place was dirty and unclean - dust and dirt all over the small baby bouncers."
• "The toilets are disgusting. I honestly avoid using them when I go."
• "Like some other reviews there is a lot of duck-tape around on the equipment, with a couple of broken apparatus and ball-pit is missing balls."
• "The toilets are VERY unhygienic and have no locks on them."
• "The place is filthy, uncleaned and the toilets are disgusting with the effluent leaking into the floor."
• "The whole place was filthy. There was rubbish all over the floor - which I saw children putting in their mouths and food stuck to the tables and chairs."

Facilities and Equipment

Pros:

• "Great play area, the kids always love it."
• "A great indoor play centre to keep my grandchildren happy for a couple of hours."
• "The soft play is amazing my child has ADHD and asd and burns off steam."
• "Overall a nice place for kids and adults alike."
• "Excellent place to take children on a wet day."
• "Various play structures available. Café and snacks are on-site, which is great."
• "The place is spacious with 2 great areas for small kids and bigger kids."

Cons:

• "The merry-go-round in the baby area has been broken for at least the last year and still wasn't working at our last visit."
• "The building is not properly ventilated, and as such the heat builds in the venue, and the kids become overheated leading to aggression and accidents."
• "The ceiling is coming off in one corner doesn’t look very safe."
• "The cable ties in the big and little soft play area were so long and sharp, not safe to be left near children at all."
• "The play area is in poor condition with thin mats providing landing and many obstacles and surfaces were taped over rather than repaired."
• "Some of the tape opened up and there were metal bars sticking through, which is just unacceptable."
• "The play equipment needs some attention, taped together all over the place as is the flooring throughout."

Food and Refreshments

Pros:

• "The food was very good. The chef was absolutely brilliant with the little one's especially when interacting and smiling and waving at the kid's and even giving high fives!"
• "There is food, drinks and snacks available for good money value."
• "Their food is lovely and they really listen to your request."
• "Coffee is very good, and I always enjoy the chill time while the kids wear themselves out!"
• "Children menu definitely Pizzas were very good, chicken nuggets were a little disappointing."
• "Additionally, the food was wonderful and we look forward to coming back in the future for another day out."
• "Good prices at their on site cafe, not too busy which makes it great for just letting the kids go wild."

Cons:

• "Food a joke 8 kids quarter sandwich each and a small pizza. Sandwich filling not what was ordered."
• "The beef chilli looked like dog food and don't understand how you have the cheek to charge the prices you do when the food is as bad as this."
• "Ordered the beef chilli nachos that came with sour cream and salsa... they had no beef chilli or sour cream so received a plate of nachos and cheese."
• "I ordered what they called a 'bowl of chips,' but it was a pathetic excuse for a serving."
• "The pizzas were stone cold and the rest of the sandwiches we had to argue for weren't filled with what had actually been ordered."
• "Refreshments were quite expensive."
• "Food (in my opinion) is quite pricey for what it is."

Temperature and Comfort

Pros:

• "It's freezing cold in the place 🥶 fine for kids running around, but not adults sitting."
• "Definitely need to invest in some air con or large fans for the kids, after an hour they are dripping with sweat."
• "Attended again and the cafe area had heaters but rest did not so be mindful if going in cold weather."

Cons:

• "The one thing I will say is there's is no heating. It's freezing in here."
• "It was seriously HOT and airless inside."
• "Horrendous visit on Tuesday. Absolutely freezing - beyond freezing cold."
• "Place doesn’t use heating. Always very cold or in the summer very hot."
• "Genuinely freezing. If you are going in winter, dress your children in outside gear. It felt colder inside than outside."
• "Was ridiculously hot inside and no a/c."
• "No Air Conditioning system in this hot weather."

Parking and Accessibility

Pros:

• "Parking was fine for me as I arrived on time."
• "Parking is limited but you can usually find a space as the place runs on 2 hour sessions."
• "Entry to the premises is mostly wheelchair accessible but it's a very tight squeeze."

Cons:

• "The car park is absolutely atrocious!"
• "Although the venue can't help this, the trading estate is very busy, with limited parking and unclear signage."
• "No parking/not even pay and display option, not practical with kids."
• "Complete lack of parking with only a few designated slots and almost all other parking is permit holders."
• "Nowhere to park...told at reception to park in a residential street nearby otherwise tough luck."
• "Parking limited and unclear."
• "Will never return again after parking fine issue and attitude from owner and management."