Address: 6 Purdeys Way, Rochford, SS4 1ND, United Kingdom
Phone: +441702549602
Rating: 4.0
based on 144 reviews.
Facilities and Activities
Pros:
"Definitely recommend this place as there's so much to do there and you won't be disappointed!!"
"There's a big wavy slide, climbing rocks, teddy bear workshop, climbing frames, ball pit, football court, a baby sensory play area, and a young toddler play area."
"Great indoor activities for kids. There are soft playgrounds, ice skate, wall climbing, quad bikes, coffee shop with hot meals or sandwiches."
"A soft play for 0-13 years. Lots of variety inside."
"Lots to do for kids, different areas for different ages and includes a couple of highlights you won't find anywhere else - a climbing wall and an ice rink!"
"There's a sensory play area, and more to do for the older children with an extensive slides and soft climbs."
"A great range of activities including a skating rink, wall climbing, football, play House and more."
Cons:
"Cannot believe how much the prices have gone up since it became MB. Now you have to pay extra for all the different bits."
"Slightly expensive I think you need to become a member (pointless little charge) kids love it, ice (plastic) skating and wall climbing is extra."
"£2.50 for use of climbing wall as added extra."
"The baby bit which clearly states for ages 0-12 months was packed full of older kids fighting."
"Only disappointing this is they don't often open the big slide in the main soft play area, I'd imagine due to lack of staff."
"The “drop slide” again is only open for 30mins and the children MUST have their legs covered to be able to use."
"You have to pay extra for rock climbing and skating, this used to be included, but not anymore."
Cleanliness
Pros:
"Very clean place but sometimes crowded."
"The toilet area was very clean."
"The whole place was clean and well spaced out."
"Clean facility with friendly staff."
"Visit here often with my little girl. Facilities are always clean, staff are friendly and they have allergen information for all of their food."
"It was very clean and the toilets were the same."
"Has always been a good, clean place for the children to come and enjoy themselves."
Cons:
"Toilets were dirty no soap and smelt so bad, food was so overpriced and poor quality."
"The place is so dirty, the cushions in the sensory room are completely stained and disgusting, the bubble lamp in there also has fungus floating around inside so it's all green."
"Kids love it but it is quite dirty especially toilets which look like they never get a good clean!"
"Smells of sweaty feet, kids running about with sweat poring off them sadly no adequate ventilation available."
"Recently this place became a bit filthy. Floors dirty, place not very well cleaned."
"Facilities were unhygienic."
"Play equipment covered in dust and feels very dirty and sticky to touch."
Staff and Customer Service
Pros:
"The staff are friendly and professional."
"Super friendly staff, I actually called after our visit as I thought I lost my sunglasses the receptionist was very helpful taking my number down if they turned up!"
"The staff were SO friendly and helpful, I really can't praise the place enough."
"Staff are kind and polite."
"The team are fantastic and always make us feel at home and Welcome, Adam who is the manager and his team have really created a fun, entertaining place my kids can’t wait to go to after school!"
"Staff are friendly, and if there's any issues, they are more than happy to help 🙂."
"The staff were always on the move cleaning and best of all they had lovely smiles on their faces."
Cons:
"Don't take cash anymore so I had a little boy in tears."
"The girl came over very aggressively, asking what my problem was???"
"All the staff look fed up and I get the feeling that no one is happy and everyone wants to leave."
"Party Host was extremely poor did not listen to anything I told him."
"Staff need training!! Manager needs training in customer service! One error after another, overcharged on entry, offered a refund on the phone and asked to return, when we returned we were then refused a refund."
"Very rude member of staff."
"Staff on front desk were extremely unhelpful also."
Value for Money
Pros:
"Competitively priced for what's on offer."
"The food was also good and reasonably priced."
"All meals for kids only £2.00 and coffee and cake Deals for all us mums sitting there gossiping while the kids run wild!"
"The entrance fee was good value for money."
"Great value for a child’s party and I’m sure we’ll be returning soon."
"Staff very friendly and organised prices very good on entrance and food and drinks."
"This is a great place for kids and young teenagers the venue is large and can accommodate big groups."
Cons:
"Food and drinks also quite expensive."
"Food isn't great and was a bit expensive day out for 2 hours."
"Really can't recommend this place they have jumped their prices by 30%."
"That all changed on Saturday the 24/2/18 all Prices on everything have gone Sky High e.g cup of tea £1.20 now £1.45 or £1.65 Outrageous."
"Awful place charge me 8 pound for me and my 3 year old son wouldn’t let me bring my bottle of water in so I could buy their stuff."
"Tea and coffee are ridiculously priced and now you pay for what you use so it's quite a jump from when it was fun factory, if you have 2 or 3 kids it's a very expensive few hours."