Address: 8 Mercers Row, Cambridge, CB5 8HY, United Kingdom
Phone: +441223321203
Rating: 4.0
based on 184 reviews.
Atmosphere and Environment
Pros:
"All I can say is what a FANTASTIC experience for the kids!!!"
"Nice big soft play. It's divided up into 4 different areas for different age groups, there's also a large inflatable mountain surrounded by a ball pool."
"Goodness! It was so busy today! We took my two young grandchildren and we had a blast!"
"Absolutely brilliant and fun place to bring the kids to: bouncing castles, different challenging obstacles for children and even adults."
Cons:
"Dirtiest place I’ve ever been in my life. It was years of built up filth and grime."
"The staff were unhelpful and seemed largely untrained. The place was messy with food on floors and counters that wasn’t being cleaned."
"Compared to other places like that for the same price it's way more smaller..it was disappointing."
"We were really looking forward to visiting today but sadly had a really poor experience. The hygiene in this place was just beyond appalling."
Staff Interaction and Service
Pros:
"The girl who hosted was lovely though she engaged with the children and made sure they were all included and had fun, I believe her name was Tanica."
"The staff were really rushed with looking after everyone who arrived, keeping tables clean, serving food and drinks."
"The staff need more training...but the drinks hygiene was good."
"My son had his 8th birthday party this morning and it was great, well organised and the kids had a great time."
Cons:
"Someone from the staff should come around the play area and deal with those 'children'."
"We were really disappointed how this soft play was run. The staff were unhelpful and seemed largely untrained."
"A party for a 4 year old has never felt so awkward and abysmal, the host didn't give any care in his job, no organisation."
"We had my son's birthday party here this morning. The staff need more training... They seemed angry all the time and when I asked for help, they mostly ignored me."
Food and Beverage
Pros:
"There's a restaurant/cafe for food, prices weren't awful either really."
"The party food was really good (proper ham and chicken) and plenty of it."
"Absolutely brilliant and fun place to bring the kids to: there are plenty of tables and chairs in the hall, some snacks, toilets for kids and adults, including baby change."
"Great value for money. Not expensive."
Cons:
"Also, last time we were there we wanted to order food it was around 2 pm and we were told that the kitchen is being closed which we thought was too early to close it."
"The kitchen closed at midday on a Saturday (a party? too busy? the staff didn’t seem to know why or care)."
"I went to Partyman today, but I was not satisfied. I bought hot chocolate, but it was the most disgusting hot chocolate I've ever had in my life."
"Food is okay, and kids would prefer the nuggets to be warm. More veg, the cucumber was not enough even after we asked for more."
Safety and Supervision
Pros:
"First visit, large car park with ramp entrance which is great for disabled."
"There's also a stage area for activities and dancing. Lots of seating although some is far from the play area."
"Great mix of soft play and obstacles areas in a well, catered for environment. Safe, clean, plenty of room for kids to play and grown-ups to sit and enjoy a coffee."
"Safe, clean, plenty of room for kids to play and grown-ups to sit and enjoy a coffee. It's a winner for both kids and grownups!"
Cons:
"My experience today at Partyman Cambridge was dreadful... kids were jumping on top of each other and it was not safe."
"We have visited on Saturday where the only option was Play and Eat. We have an under 1 baby and the food is absolutely not suitable for very young children."
"There was no soap or cleaning stations. When asked for soap the staff said use hand sanitizer at the counter."
"No safe place for babies. Lots of older children play in the under 2 years old section and sometimes hit the babies."