Kidspace Croydon Reviews Summary

Facilities and Activities

Pros:

• "They have little go karts and rock climbing walls that are both free."
• "It has a big under 5's play area a large over 5's play area which is excellent for kids of all ages, combined with their climbing wall, go karting and the sensory areas for sight and sound."
• "There's a lot to do including rock climbing & projector games."
• "Great place for children to play a lot of activities to do and some parts large for adults to join in and try to keep up."
• "The kids had a grand time. Lots of activities to try with plenty of space to run around."
• "A bustling beehive of activity and fun for kiddies, with lots to do and see and take part in."
• "An absolutely fantastic venue with loads of activities for a wide age range."

Cons:

• "Soft ball turrets didn't work and the climbing wall closed 25 minutes before the 2 hour allocation ended."
• "Most of the fun devices (ball blowers/ball suckers and sound mats are not working."
• "The big play area is huge however not suitable for autistic children."
• "In the main play area for bigger kids, it's very easy to get lost, they need to put a map in certain places."
• "The 'softplay' area is decent but very hard and dark and quite difficult to work out where to go."
• "The entire place is filthy. Dust everywhere and the children’s balls/soft play toys are worn."
• "The play center features a large soft play area with slides, tunnels, and climbing frames, providing children with a safe and stimulating environment to play and explore."

Price and Value

Pros:

• "Great fun for kids although its expensive, you are looking at 52£ for 2 adults and 3 kids age range 1-12."
• "You can book 2 weeks in advance and get 20% off or get an annual pass if you're local and going to go more than once."
• "I loved this place! I think the money is worth it."
• "Defo value for money 😃"
• "Highly recommend to buy annual pass, as good value for money."
• "Kids seems to love it still hence my generous 4 stars, thats also taking into consideration the very reasonable price if you commit to paying monthly or annually."
• "good price for the experience."

Cons:

• "It's a very expensive day out."
• "32.5£ for two kids and one adult to play in this landfill for 2 hours. Usury."
• "The price is not fair, as I paid 6.50 pounds for an hour of boredom."
• "Pretty pricey for 2 young children and parents at nearly £30 for 2.5 hrs time limit."
• "A single visit is really expensive, about £6 per kid and they make adults pay the same."
• "Over priced."
• "It was far too expensive."

Cleanliness and Maintenance

Pros:

• "staff do try to keep it clean I will give them that."
• "The staff are friendly and helpful and I watched the staff clean thoroughly in between sessions."
• "Maintained very clean and tidy for younger and older kids."
• "Toilets are clean and hygienic."
• "The whole place was very clean."
• "The toddler area is good and clean."
• "The place is very clean and decent."

Cons:

• "Obviously because it was so crowded it meant that there was rubbish on the floor everywhere, dirty tables and not enough people to look after the area."
• "I wasn’t impressed with the wooden structures which were not under 5 friendly."
• "The place smelt of rotten cheesy feet which I realised was the frowsy carpet which hadn’t been cleaned."
• "Place covered in dust and grime carpet filthy beyond belief a breeding ground for bacteria, virus, fungus and god knows what else!!!"
• "I was shocked at how dirty it was inside the play area with empty bottles, sweet wrappers, sandwiches etc on the floor."
• "The grime we saw was a build-up of months of dirt!"
• "It's filthy in there, all equipment is a bit outdated and needs better looking after."

Staff and Service

Pros:

• "The staff were jolly and friendly."
• "Our party host Lola was friendly and really engaging with the kids from start to finish."
• "Staff are pleasant enough. Can't say I came across any one who made me feel annoyed."
• "We were greeted by the friendly reception staff who quickly explained how everything worked throughout the day."
• "The staff were all very friendly and helpful, and made everything very easy to navigate."
• "Every member of staff was polite and helpful and brilliant with the children."
• "Staff is friendly and helpful."

Cons:

• "The staff usually come across uninterested and don't seem to care that the under 5s is overrun by older kids."
• "The staff in the food counter are very rude."
• "the reception staff were probably the two rudest individuals I'd ever met."
• "Not enough staff during busy peak times especially during half term."
• "There were very few staff on hand in the event of a serious accident."
• "The staff aren't very vigilant."
• "Rude Staff."