Flip Out Aylesbury Reviews Summary

Facilities and Accessibility

Pros:

• "The cafe has coffee and snacks, refillable slushies were a hit."
• "The cafe was quiet but there was plenty of seating anyway."

Cons:

• "Very few places for me to sit near the activities, which consisted of rock hard benches."
• "The escalators were not working and neither was the lift."
• "There are none on the ground floor where the cafe is located!"
• "Flip Out is not a cheap outing and I'm very shocked at the lack of facilities for disabled people."
• "No lift only escalator so not ideal for less abled bodies."
• "No toilets on the ground floor, the lift was broken, one card machine for the arcade was broken."
• "Only negatives was I wish there were toilets downstairs as we had to keep going up the escalator to go (lift was also broken)"

Staff and Customer Service

Pros:

• "MY SON AND I LOVE THIS PLACE!!!! Staff are always friendly and helpful."
• "Staff were courteous and professional and we are booking again soon."
• "The staff were really helpful with assisting my little one with lazer tag putting on his little vest and taking it off."
• "I thought Shelby managed our Lazer Quest safety talk really well."
• "Staff were very quick to start the bumper cars and laser quest whenever they were needed."
• "Had a fab time at flip out, kids had a blast and I had 2hours of peace. Just want to give the staff a massive shout out."
• "The staff were at every activity so we could literally go on straight away and sometimes stayed in for a second turn as there was no one waiting."
• "Love the staff, raph, matteo, alfie shelby, jasmine, cadence, saj, and especially Jasmine they are such sweethearts they make u feel soooo welcome very friendly and easy going."

Cons:

• "Accidents happen, but no staff member noticed or helped him until I requested ice from the cafe."
• "Also a few thing were out of order both times I went like ninja tag, the escalator, the boys toilets!!"
• "Our party host turned up half an hour late. Food order for kids was wrong."
• "Wrote a complaint and the case is closed with no real answers or investigation conclusion."
• "There was no point. Our party host turned up half an hour late. Food order for kids was wrong."
• "The place was freezing! Coats and hats on all day. Not able to cater for children with food allergies."

Activities and Entertainment

Pros:

• "Great place for kid! Lots to do!"
• "They used everything in there, we stayed 3.5hrs with breaks in between the fun."
• "My 8 year old loves the variety of activities here especially the roller skating, soft play, football, mini golf and bumper cars."
• "Wide range of activities, includes ninja tag and separate lazar tag, soft play, bumper cars, ice rink, mini golf, football pitch and arcades."
• "We had an absolutely amazing time at flipout. I came in with my three children aged 5,9 and 10."
• "To be honest, it was exactly as expected. There was plenty of SPACE which was brilliant especially as I hate busy, packed, tightly squeezed venues."

Cons:

• "Sad that it is super expensive and quite dirty! Also a few thing were out of order both times I went like ninja tag, the escalator, the boys toilets!!"
• "Everything dirty (see pictures, this is over a week of dirt). Things are broken all the time."
• "Disappointed, took my son and 7 of his friends for an afternoon - slush puppy machine was like water, escalators were broken."
• "Looks good on paper, however in person we were dissapointed to know that the ninja tag on the ground floor no longer worked and was just left for a soft play area."
• "We had an amazing time today. Our party host was Matteo and he was absolutely amazing, he kept everyone informed and nothing seemed too much effort."
• "I visited on 22/1/23. 3 of 5 bumper cars out of order. 1 of 2 that were working only drove in reverse."
• "I took the kids during half term, very underwhelmed by it. I was greeted at the reception to be told what was not working namely the go karts - only one worked, golf closed, and no hot food."

Cleanliness and Maintenance

Pros:

• "We come to use the soft play as my little boy loves it and I find it’s the cleanest in Aylesbury."
• "Toilets were in good condition."
• "We had a children's party here last year and this year. Last year was much better."

Cons:

• "Sad that it is super expensive and quite dirty!"
• "Everything dirty (see pictures, this is over a week of dirt)."
• "The men's toilet flooded."
• "Today the men's toilet flooded. Escalator up broken. Crazy golf not working 🤔."
• "The place appears very understaffed and wont be visiting again"