The Arth Reviews Summary

Overall Experience

Pros:

• "The atmosphere in here is really nice, and the service was amazing." - The atmosphere and service at Masala & Coal
• "The ambience is excellent. The food is just so authentic, customer service is on point and the owner and manager are really amiable." - Praise for the ambience and service
• "The friendly staff let us enjoy our evening and not rush us out." - Positive feedback on staff attitude

Cons:

• "Very bad experience with bouncers - acting like this small tiny club is more prestige than a club in Central London." - Negative experience with the bouncers
• "Poor service and extremely unhelpful and rude staff." - Complaint about service and staff behavior
• "The service here is awful and the food just average." - Disappointment with service and food quality

Food Quality

Pros:

• "Delicious food, generous portion sizes." - Positive feedback on food and portions
• "Starters were beyond expectations. All the meat of good quality and seasoned, spiced and cooked with great care." - High praise for starters and meat quality
• "The best Momo & Amritsari fish we ever had." - Specific praise for Momo & Amritsari fish dishes

Cons:

• "Food is not great if you like proper Indian food." - Disappointment with the authenticity of Indian cuisine
• "The mains were definitely much better than the starters that we had, however the staff are extremely friendly and accommodating and I can't rate their service highly enough." - Mixed feedback on starters and mains
• "Really bland and cold food, long wait for orders." - Complaints about bland and cold food

Value for Money

Pros:

• "The food we had was so delicious and 10/10 presentation, would definitely recommend this restaurant will be back soon for valentine's day :)" - Positive feedback on food quality and presentation
• "Great tasting food - though personally found it a little bland - personally prefer my Chilli Paneer spicy - though it still was tasty." - Mixed feedback on food flavor

Cons:

• "Stupidly expensive for what is essentially mediocre food at best." - Complaint about high prices for average food
• "Prices have gone up significantly." - Negative feedback on increased prices
• "Over priced Resturant & Bar, we didn’t feel welcome in the place." - Disappointment with pricing and atmosphere

Service

Pros:

• "Excellent Food and outstanding customer service by Julie the manager and the rest of staff." - High praise for food and customer service
• "Service was great, all the staff are friendly, attentive and efficient." - Positive feedback on staff attentiveness and efficiency

Cons:

• "The service, food, cocktails and ambience was amazing. We had the Mixed grill for starters and the Butter Chicken and Punjabi Lamb with Naan and Rice." - Mixed feedback on service, food, and ambiance
• "Very new place, as an occasional visitor to the Bell pub I wanted to see what they had done, very, very impressive." - Positive impression of the new establishment
• "Terrible customer service and blatant racism from the bouncer who was at the door." - Severe criticism of customer service and staff behavior

Ambience

Pros:

• "Ambience is awesome compared to location, service was ok." - Positive feedback on ambience
• "Nice ambiance. Fusion menu." - Appreciation for the ambiance and menu

Cons:

• "Very disappointed, restaurant ambiance is very dull & unpleasant & unattended staff." - Negative feedback on ambiance and staff attention
• "It's been a long time since I went to Masala Coal on a night out and there were flaws." - Mixed feedback on overall experience