Address: Ravenside Retail & Leisure Park, De La Warr Rd, Bexhill-on-Sea TN40 2JS, United Kingdom
Phone: +441424731301
Rating: 3.7
based on 211 reviews.
Food Quality
Pros:
"Can’t fault the food at all, used the drive-through and came out hot and tasted good."
"Food however is adequate quite what you would expect from mc Donald's."
"Food is usual McDonalds standard but always hot, and kids meals always served at edible temperature so as not to burn the kids who cant wait!"
"Who doesn't love mc d,s I think it's a great place to eat our one at ravenside bexhill is lovely the staff are always helpful and polite the food comes out hot and well cooked."
Cons:
"Placed an order through the mcdonalds app and only got drinks, no food. How can you forget the food 🤦🏻♂️."
"The food was only lukewarm."
"Finally the food turned up and it was just luke warm."
"Fries have barely been warm last couple of times."
"Visited mcdonalds ravenside Friday evening, had burgers etc which were barely warm, but the coffee was Stone cold."
"Service was sloppy slow, my food was cold no fork with my salad it is supposed to be a drive through."
"Absolutely hideous this place is the worst McDonald’s on THE PLANET. They never get orders right on top of the wait and when you do finally get your order it’s wrong and cold."
Customer Service
Pros:
"We were greeted the moment we walked through the door."
"The staff are very friendly and attentive."
"Friendly, welcoming staff."
"Well, I hope you guys will get to meet David, what a fantastic and wonderful service he provided, not only for me, but basically for everyone as I've seen while being in there."
"Staff will gladly help if your meal isn't exactly what you wanted or is wrong."
"The staff are exceptional, tres tres professional, helpful and well-trained."
"Staff are always lovely and helpful - they always rush over to help me when I'm struggling to clean up my rubbish with a squirming baby in my arms."
Cons:
"Had me waiting 20min for a bacon roll, whilst leaving rest of food to go cold. It's managed by kids who wonder around looking lost."
"Not one to complain but this is the second time I’ve used the drive through, collected my order, only to later discover that things are missing."
"I only use the drive through and without fail there is always something missing or wrong with my order."
"Used the drive through, service was ultra slow, young lad on the till seemed completely lost and bewildered."
"Very busy today they seem to have problems with special orders here second time now in 2 visits they got it wrong."
"The customer service is very poor, and the staff is very rude."
"Every time I seem to go here, the person on the drive through till is so unnecessarily rude."
Ambiance and Cleanliness
Pros:
"One of the best looking McDonald’s interiors I have visit (avid McDonald’s visitor!!)."
"Hi. Today I had the opportunity to eat in this Macdonald. I want to tell you that I have been to many McDonald's, but none were as clean and beautiful as yours."
"Much better visit, stop to eat inside today looks good inside. The staff where very friendly and may us most welcome, plus they where working hard keep tables, floor clean and tidy. 5 star today."
"One of the best McDonald's in East Sussex. This place is always clean, literally always."
"Clean and spacious with very friendly staff,service was quick and the ladies restroom was very clean which was a plus !"
"This McDonald's is probably the best in the country. Not only does it have a soft play for the kids, but super speedy table service even on a busy Saturday afternoon and super friendly helpful staff."
"The restaurant was clean and the toilets spotless."
Cons:
"I got an electric shock from the slides, and now I have a phobia of slides and electricity."
"The soft play here has also been closed for years."
"Bexhill s McDonald's is definitely one of the worse. There's always a problem it seems."
"If you want the most undercooked chips in McDonald’s history go to Bexhill McDonald’s it’s awful truly Is you’ll only receive half the order and everything is almost still alive."
"To much going on with online deliveries you wait too long for your food. Staff not clearing table's food on the floor. Very slippery floor."
"Absolite rubbish the play centre is closed but they make no mention of that anywhere."
"Since its update in June 2017 this place does not warrant a star. Worst MCD i have ever been in."
Order Accuracy and Delivery
Pros:
"This may be the best McDonald's I've been to so far... I've experienced the table service and kiosk ordering at several McDonald's now, but this one just tops the others that little bit."
"This branch of McDonald's also includes a Drive Thru for when you want to continue commuting to work, home, or elsewhere."
"As McDonald's goes, this one is pretty epic. There's soft play, tablets, ordering at your table, wireless phone charging, mains sockets under some of the tables for your laptop / car battery charger, etc and USB charging."
"Me and my family come here often, service is great, had a couple of miss orders before but they are quick to fix any order problems."
"Best thing about this McD is they have an actual phone that's picked up by someone who works there."
"There is always a couple of staff walking around cleaning which is always good."
"Great customer service, tablets and play area for kids. Eating area is kept clean."
Cons:
"I'm sure this place is going downhill the food takes ages (Tuesday night 10) we we're the only one's in the drive through."
"Twice we've ordered delivery both times the wrong order."
"Their delivery service is nothing but frustrating, are you open or not?"
"Usual efficient Macdonald's but very very disappointed and unhappy as the ICE CREAM machine broken and no Mcflurries!!!!!"
"Queued for half an hour waiting to order, then sat in the queue for another half hour without moving only to be told there was a problem with the till and nobody could pay so we would have to leave."
"An hour and forty minutes waiting for a mcdelivery, on a sunday afternoon. The food arrived cold and the courier had a moan at me."
"Accepted our order 30 minutes before closing time. Messed us about for over an hour with 'delays' and then eventually cancelled after every other restaurant in the area was closed and we could not go elsewhere for food."