Moto Central Reviews Summary

Customer Service

Pros:

• "Had to return my scorpion exo com under the warranty as headphones stopped working and I have to say that the staff at moto-central were exceptional, they had it back to me within a week, all working perfectly."
• "Excellent service have plenty of time for you."
• "Great bunch of guys. Provide an awesome service, speedy dispatch and delivery. Faultless returns and exchanges."
• "Really helpful staff that managed to source the jacket that I wanted."
• "Staff were all amazing and no hard sales pitch to buy the most expensive gear."
• "Staff were very polite and helpful."
• "The staff were extremely patient and helpful. They had excellent product knowledge."

Cons:

• "Dear Neil Bell, please send me an email directly. I'd like to talk to you in person. I ordered 'Held Boots' via eBay from 'moto-central'. The buyer who returns the wrong product. Please process the return process as soon as possible. Don't tease buyers anymore."
• "I went online to check stock levels of this particular helmet and size before making the 100 mile round trip. I got there tried the helmet on and asked the clueless assistant if It had a quick release visor to which he replied I don’t know."
• "First time it came broken, I had to wait for a change."
• "Purchased a visor from here for a gift, the website stated 2-3 weeks. It has been 7 weeks and I have had no communication from them."
• "Ordered a helmet online. Paid with PayPal. No helmet arrived."
• "Sold a helmet that wasn't in stock."
• "Personal service didn’t exist today!!!"

Product Availability and Pricing

Pros:

• "Had never heard of this store, when looking for my SW-Motech luggage. However, a Google search identified Moto Central, and the price and postage on the website, was brilliant."
• "The Ebay store is a genuine reflection of the stock that they have available in store to be processed & sent out immediately."
• "So many stores advertise items that they don't even have in stock & has to be ordered in. This is NOT one of those stores."
• "Ordered a helmet and a Jacket and the helmet was at least £80 cheaper than anywhere else and the Jacket is really nice top quality again a lot cheaper than i could find elsewhere."
• "Combine the above with prices that are consistently much lower than any other store in the world."
• "Great experience ! I ordered a helmet online 2 years ago at an unbeatable price."
• "Motorcycle lift purchased performs very well. Very happy with it. Good price and delivered exactly on time (2 days)."

Cons:

• "Used to love going here. But the range of womens boots and stuff now is tiny."
• "Didn't have helmet in the size/colour in stock."
• "Have used on numerous occasions and been very satisfied. But been again today after visiting last week for some boots. They didn't have my size not a problem they ordered. But when I went to pay today they had gone up £40."
• "Seemed very expensive to me, didn't hang around."
• "But the range of womens boots and stuff now is tiny."
• "Got in touch with them for a price match and they were unable to do it at that price."
• "Disappointing this time. They seem to get more RST kit at the expense of other brands."

Store Experience

Pros:

• "Lots of clothing and helmets etc to peruse. Good selection of manufacturers and price ranges."
• "Small shop over two floors but they have a good range of gear for their size."
• "New shop as of 2019 has large well lit and mirrored helmet selection upstairs and as always a large RST range on display as well as most other well known brands."
• "Absolutely loads of choice, ranging from Schubert's to X-Line, Nolan, Shoei and several others."
• "Online store is good and outlet store is open to the public."
• "Massive range of gear in a huge range of sizes."
• "Great choice of products. All the latest gear."

Cons:

• "I asked the clueless assistant if It had a quick release visor to which he replied I don’t know."
• "No help what so ever from the young staff down stairs, the guys and gal just stood looking pretty behind the counter."
• "They advertise loads of different kit: not all in stock, if I wanted to order stuff and wait for it I'd go on line."
• "Spent over an hour getting there and had notting at a reasonable price for me."
• "Ladies variety inhabited one small corner (1/10th of shop) again with not much size ranges."
• "Travelled down from York to buy a jacket on the 30th October. To unfortunately not buy the jacket I wanted it as it was online only (doh)."
• "I wanted to buy a helmet. I have been specific about which one I want and they ordered the wrong one twice, so I still haven't got it."