Jaspers of Hinckley Ltd Reviews Summary

Product Quality

Pros:

• "The sofa's comfort and quality exceeded our expectations."
• "Good quality products at good prices."
• "We love our 2 and 3 seater sofas and footstool, great quality."
• "The Delilah sofa model is sturdy and brilliantly made."
• "We absolutely love our new furniture, assured of excellent quality products."
• "So comfortable and stylish too, fantastic price and quality."
• "Made up with the dining table and chairs, really high quality beautiful furniture."
• "Purchased a fantastic Dining table and chairs at a great sale price."

Cons:

• "Bought 2 sofas and armchair, 1 sofa has started to collapse at the front after 2 years."
• "Bought a chandelier, unfortunately there were a few crystals missing."
• "Had a bad experience with a recent sofa and had to go back."

Customer Service

Pros:

• "Really pleased with the very friendly service and attention to detail from the staff."
• "Friendly, helpful and knowledgeable staff who really go the extra mile."
• "The customer service and delivery service was brilliant."
• "Fantastic business, really customer focused from start to finish."
• "Top notch service, great people, very friendly."
• "Excellent service, both in store and with the prompt and well-organized delivery."
• "Jaspers were very helpful, very polite delivery men."
• "Service from start to finish excellent, fast service ordered on Monday, delivered Saturday."

Cons:

• "Customer service poor, would not recommend, had problems over the last week."
• "Customer service was the best I have received in a very long time!"
• "My service from Ross was second to none and it was much appreciated."
• "Ordered a corner sofa Sunday, delivered Wednesday, awesome item."

Delivery Service

Pros:

• "Even the delivery service was excellent with both delivery men very professional."
• "Delivery of my furniture was punctual and they phoned me to let me exactly when they were coming."
• "Brilliant service from start to finish, nothing was ever too much trouble and our sofas came a lot quicker."
• "The delivery company used were fantastic, on time and excellent comms."
• "Delivery was well communicated throughout the day and fully COVID safe."
• "Delivery was very quick and delivery guys very professional."
• "Delivered promptly, very pleasant men, very helpful."
• "Went here for furniture as I was moving into my own flat. Delivery was spot on."

Cons:

• "Ordered a suite and paid in full, on delivery day suite delivered by third party delivery company and settee is a solid item and wouldn't go up stairway."
• "Delivery was very quick, however, the sofa was not the sofa I paid for."
• "Ordered a sofa online, paid for the sofa, a few hours later, received a refund with a message saying the sofa was priced wrong in error."
• "Ordered a corner sofa on the Thursday and it was delivered on the Friday before 12pm as promised."