Wearside Autoparc Reviews Summary

Customer Service

Pros:

• "Dealing with Wearside Autoparc was a pleasure. No hard sales at all. Just quality cars and a quality service."
• "Friendly welcome from knowledgeable, customer focused and extremely accommodating staff my special thanks to Clayton."
• "Steve offered a detailed and honest appraisal of the car we were interested in."
• "Kevin was friendly welcoming, listened to what I was after and found us what we wanted straight away no hassle or pushy attitude."
• "The customer service from Kevin has been amazing! He really went above and beyond and make the whole purchasing process stress free."
• "The staff at Wearside Autoparc were welcoming and friendly from the start."
• "Fantastic customer service."

Cons:

• "Please don’t use this company you will regret it."
• "Beware do not buy from here."
• "Service is terrible. BE VERY WARY WITH THIS DEALERSHIP AND WARRANTY COMPANY, ALL SEEMS GREAT UNTIL YOU HAVE A PROBLEM !!!!!!"
• "They will fob you off, not return phone calls, will not resolve any problems or issues that may come up."
• "Not sure where the onslaught of gushing reviews come from but mine is to let the public know that this is a second-hand car place to be avoided at all costs."
• "I genuinely regret buying a car from these people."
• "Steer clear of this dealership. They make false guarantees about the car, most of the reviews on Google, Facebook etc are fake."

Car Quality

Pros:

• "Bought a Golf GTD a couple of months ago from these guys, great service! the car came serviced with 12 months MOT and they even got the alloys refurbished included in the price!"
• "When I collected the car on delivery date it was immaculate and looked great."
• "The car is spot on lovely and clean and I love it!"
• "The Insignia I got is lovely. It's clean and immaculate throughout."
• "Car was in amazing condition as described."
• "The car was sparkling on collection."
• "The car was ready for collection on time and in perfect condition."

Cons:

• "The anti freeze was all brown."
• "The standard of the car we intended to buy was truly appalling in every respect."
• "The inspection report showed so many other faults with the car."
• "I collected the car from Autopark and, although the car had apparently been serviced there were obvious problems with the car from the outset."
• "The car had several warning lights come up in the first two weeks and then went into limp mode due to 'low oil pressure' and 'engine malfunction'."
• "They sold me a supposedly great Renault Clio, which, if I hadn't taken it to my local garage for a check, I wouldn't have known it was dangerous - completed corroded side members and front crossbar."
• "Still ongoing issues with the car that Wearside Autoparc have washed their hands of and the warranty won't cover, been quoted over £600 to have sorted."

Finance and Aftercare

Pros:

• "Wearside Autoparc not only managed to get me sorted with finance but at a good affordable rate."
• "Umar sorted finance for me and updated me daily."
• "I did have one problem where it started cutting out but their after sales service was exemplary, taking it in and replacing the injectors whilst also providing a courtesy car."
• "I recently bought a little seat Ibiza for my son and dealt with Omar. I had a few issues with the car which is understandable for a used car but they came and collected the car and brought it back fully fixed."
• "The service we received from Omar has been amazing and sorted out everything we needed to go forward with the car."
• "I can honestly say I trusted Kevin when he told me they would be sorted and for me this is what is important."
• "Having spoke to the workshop my car was booked in straight away for this morning and is been fixed as we speak so again I really can’t fault the customer service I have had."

Cons:

• "Staff are the nicest people in the world and will do anything to get your credit for you so that you can drive away in one of their cars. That's when the good service ends, as soon as you drive away the after care service is shocking, they do not want to know."
• "Now having to pay for repairs myself because the 'warranty' they included with my car, doesn't cover pipes/hoses needing replacing."
• "I've been more than patient waiting for my deposit to be refunded. I've tried contacting gav on numerous occasions and had no response."
• "Even after showing Wearside Auto Parc the proof they didn’t believe me."
• "They refused to give my money back even though they was breaching their own terms and conditions of finding a major fault within the first 30 days!"
• "THIS COMPANY NEED REPORTING TO TRADING STANDARDS IMMEDIATELY! THEY ARE SELLING CARS WITH FAKE MOTs."
• "Can anyone from Wearside let me know what's happening with this as I'm not getting a response through gav he has my contact details I look forward to hearing from you..."