Address: Unit 1A, Albany Road Trading Estate, Albany Rd, Chorlton-cum-Hardy, Manchester M21 0AZ, United Kingdom
Phone: +441618814433
Rating: 4.5
based on 416 reviews.
Staff and Service
Pros:
"All the staff was so lovely."
"Staff are really friendly and welcoming."
"Our party host was Ceri and she was wonderful! She was patient and enthusiastic with all children."
"Maisie looked after us and she was absolutely amazing!!!"
"Alice and Josh were great hosts, making the whole thing a breeze."
"Ellen and Michaela planned the whole party so perfectly."
"The staff were all fantastic and they took all the stress and organising headaches away!"
Cons:
"One thing I didn't like was the high volume of music blasted."
"On a downside I found reception stuff a bit abrupt."
"I loved this place before, but all staff has changed and they are rood now."
"The only negative I had was that the parking isn't brilliant."
"I have 2 toddlers and one infant who does not play and is always in her mom’s lap. I have booked for the two toddlers and registered my infant as a non-player because I know that she is not going to play but the receptionist was so rude and insisted that I have to pay for her not believing what am I saying that she is not going to play!"
"The manager of the place came later and asked me to leave because they have a zero tolerance policy."
"Now the issue is with the reception staff both the first time and this second time coming."
Facilities and Cleanliness
Pros:
"The whole place is clean and tidy."
"Play Gym is clean."
"The baby sensory room was brilliant too, very chilled."
"The soft play area is outstanding. It is huge and fun."
"The venue is clean and the secret door is amazing!"
"The whole venue was so clean, the toilets were spotless and so were the cafes."
"Very clean and I saw they then the sanitising everywhere before closing time."
Cons:
"Toilets were disgusting."
"Has a role play area upstairs but unfortunately this has no equipment (cups/plates/food in kitchen for example)."
"The toilet was too messy we couldn’t use it."
"If this is not done a £100.00 fine will sent to your home address."
"The party room itself lacked any party decorations."
"Overall playing area is so good but food standard is not good one of the worst cupcakes we ever had, cream was so hard and dry and it was mouldy smell coming from cupcake and other pastries it felt like they were made at least week before."
"Food & drinks in the cafe were disgraceful!"
Food and Cafe
Pros:
"Food from the cafe is really nice and well priced."
"Got a hot chocolate for myself and it was delicious, no complaints ended up buying 3 for the kids."
"The choices in the cafe are great especially for us as vegans."
"The cafe upstairs is warm and inviting it's got a nice new stylish contemporary feel to it."
"Upstairs is a large restaurant serving delicious fresh food as well a bar to enjoy drinks."
"Food was extremely tasty."
"The food was amazing, slightly on the pricer side though."
Cons:
"The pizza I ordered was swimming in grease with pools of it dripping all over my hands, face and clothes and a puddle of it left on my plate."
"The band potato my wife ordered was basically mashed potato covered in a layer of melted, greasy cheese."
"Cafe prices are overpriced so is the charge to come in."
"It’s also quite expensive and cost just over £26 for my toddler and two adults."
"Food was over priced though for the portions sadly."
"The shared platters for adults... the food was not enough and many guests could not eat."
"I don’t agree with no food from outside policy."
Parties and Events
Pros:
"Had my daughters birthday party here. My daughter enjoyed it."
"Vivi's infectious energy, passion, and dedication to creating a magical experience for children were truly remarkable."
"Our kids absolutely love this place! We just had another brilliant birthday party up in the Cloud Room for our son."
"Thanks a lot to Jenna and Anisa who went about and beyond to make this day very special."
"The staff were amazing especially our party hosts Amaal and Sophie, they took care of everything, the children loved them and I didn’t have to worry about anything."
"We had our little boy's birthday party at HOH Chorlton on 19th March and it was amazing."
"Had an absolutely amazing time at our son’s 7th birthday party yesterday!"
Cons:
"Small kids section contains a laser device which can cause permanent eye damage to humans (kids and adults) which shouldn't be in kids place."
"Strongly do not recommend for anyone whose child has additional needs. They make carers pay to attend when this isn’t even a policy in many other similar establishments."
"Visited this play centre for my daughter's birthday party and wasn't impressed."
"I got charged and extra £6.50 upon leaving is out of order."
"Rubbish wouldn't recommend, kids gang up there no rules regulations staff is useless."
"At one point my kid got lost because it was so busy which took over 30 minutes to find her."
"Do not take your child here if they have additional needs. My friend was treated so poorly when she reached out for some help."
Value and Pricing
Pros:
"Not cheap but I'd rather pay a few extra quid for great food and a nice clean, safe play centre."
"So much to do, good price for the amazing, wide range of facilities and the fact they give a minimum of 1.5hours."
"The cloud suite disco party is what all parents need for a care free birthday celebration."
"Worth the price if you are thinking booking a birthday party here, plenty of food and cater for all dietary requirements for children."
"Midweek unlimited play session is very cost effective."
"Excellent value for money."
"Worth every penny for a stress free and enjoyable party."
Cons:
"Everything is money-grabbing, do better for the community."
"Play Gym is very expensive compared to other similar play gyms I have been to."
"It’s just very expensive, it costs about £13 to go with a 1 year old and that’s without any food."
"Only downside is the cost element which is pricier than most other soft plays and there is no reward or loyalty schemes to offer discounts to regular users."
"Was told there was no refund policy on kids not turning up and I'm sorry but at £24 a kid I find this an absolute joke!!"
"Not only do I think it’s way overpriced, £58.80 for my three children plus meals and entry for myself."
"Last time to come here as the staff are so rude and not respectful at all!"