Mill House Reviews Summary

Category: Pub Burton-on-Trent

Address: Milford Drive, Stretton, DE13 0LA, United Kingdom

Phone: +441283535133

Rating: 3.9
based on 191 reviews.

Staff Service

Pros:

  • "Staff attentive and made a fuss of our yellow lab."
  • "Service was great at the bar special mention to Becky, who was quick with the large rounds!"
  • "The upstairs staff were superb and helpful."
  • "And the staff will go out of their way to ensure all is well."
  • "Lovely staff, super helpful and friendly, who checked in throughout our meal to make sure everything was okay."
  • "Staff were super friendly and efficient, food arrived quickly and looked and tasted great."
  • "Staff amazing, especially Charlotte, huge thank you for your help, guidance and support through our visit."

Cons:

  • "So all plates left there food still on them manager looks over ignores it other barman ignores it server no where to be seen."
  • "It was very cold the food for the kids came at the last moment we didn t have time to eat and get the cake. Overall the service and organization is not good and I would not visit again."
  • "The staff were shocking and didn't even come and check back on us to see if everything was alright."
  • "Downstairs Bar Staff were rude and arrogant."
  • "The staff seemed unconfident to ask them to move seats."
  • "Very long waits for drinks and then the food, and was never asked how everything was."
  • "the waitress was absolutely terrible doesn't what she is doing."

Food Quality

Pros:

  • "Visited here during the week and just want to say the food was lovely, the staff were very friendly and there was a nice atmosphere."
  • "The food was above average for a pub style restaurant and was enjoyable through every bite."
  • "Lovely new management team, good food as you'd expect from a Hungry Horse pub, varied menu and very good portion sizes."
  • "Food was cooked just as we liked it. Portions was more than enough. Food was presented with care & consideration on plates."
  • "Food was beautiful, piping hot and tasty."
  • "The food was the best we've had in a long time, it was fresh, hot and the portions were huge."
  • "Food was large portions. Very tasty."

Cons:

  • "Ordered a succulent piece of chicken with curry sauce. What came out looked like a farm food breaded chicken portion with diarrhea plonked on top."
  • "Has to be the worst food I’ve ever eaten in the dirtiest restaurant."
  • "The food was just mush...Items missing from the dish."
  • "Cold waffles, burnt ends of bacon chopped and sausage on one opposed to the crispy streaky bacon, and a wrap filled with an assorted selection of what to all intent and purpose could have been left overs from another table."
  • "Ordered food for delivery..fish n chips..very disappointed with food, fish batter was well over cooked n hard and handful of chips."
  • "the the food was absolutely shocking !!!! Can't get the horrible burn taste out my mouth."
  • "One of the worse meals i have had in a while."

Ambiance & Cleanliness

Pros:

  • "Nice and clean with friendly helpful staff and a good selection of drinks."
  • "Lovely canalside location."
  • "The place is nice and clean."
  • "Well-used but really clean and tidy."
  • "The pub is looking really good compared to previous visits and the toilet 100% cleaner than they have ever been."
  • "The place was very clean and tidy and very festive."
  • "Toilets were very clean with plenty of loo roll lol πŸ˜‚ πŸ˜‚ πŸ˜‚ πŸ˜‚"

Cons:

  • "The atmosphere is very loud and noisy from the play area and doors just banging all the time."
  • "Disgusting place. Ants all over behind the bar with the bar staff shouting about how disgusting it is."
  • "The place is a disgrace 3/4 of an hour wailing for food and drink and when we got it it was cold."
  • "The place was very untidy and flies all over you while eating your food."
  • "And the place was dirty and crawling with flies..the worst I’ve ever seen."
  • "Dirty tables and cigarette ends which clearly had no attempt to remove from the weekend and perhaps before. Toilets not clean and extremely smelly."
  • "The ladies toilets… damp dirty, smelly toilet, mould on the walls and floor, not very hygienic, need managing promptly.. :-("

Value & Offers

Pros:

  • "We went for the lunch deal of 2 meals for Β£11.49"
  • "Good selection of drinks at very good prices. Cheapest we've found."
  • "Took advantage of the 2 adults and two kids for Β£15 offer on food, you Really can't grumble at that!"
  • "It's tasty modern chain pub grub that's consistently at the required standard."
  • "This is a really good place to eat. Fun friendly and reasonably priced."
  • "Decent prices. Great daily offers."
  • "Some great offers on during the week. Super Special Tuesday, Freebie Thursday etc"

Cons:

  • "I would expect to wait a long time for a gourmet meal but not an hour and 20 for, in my opinion, below average pub food."
  • "Value ok but waited an hour for lasagne and a burger on a Wednesday night....nobody in control and no organization."
  • "Just spent Β£45 for what was essentially a snack for 4 with drinks and it was really bang average."
  • "The soft drinks are way over priced."
  • "The price of soft play is not cheap and u are buy dinner out for family then after pay for soft play think it should be free if ur buy dinner there."
  • "Very poor, I book a table for 15 when we got there they have given our table away, food cold and all wrong staff didn't know what they was doing."
  • "I came to millhouse and was presented with an uncooked breakfast no coffee NO HASH BROWNS NO WHITE BREAD and a lump of glass in my sugar."

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