"Customer service was amazing. Emails, phone calls and call backs all actioned promptly."
"The customer service provided by Jidu Ravi was impeccable."
"Customer service I’ve received At Guildford Audi is exceptional."
"The staff's professionalism and knowledge are exemplary, as they provide exceptional service and help customers find the perfect Audi to suit their preferences and needs."
"Great friendly team & they let me have lots of their lovely coffee whilst I waited and even let me work from there."
"All the team I dealt with were polite, professional and friendly."
"A first class orchestrated booking service, excellent knowledgeable customer service team."
Cons:
"Poor experience of approved used 2020 audi A4 S line bought in April."
"Worst experience yet, please move Jess to another department! Her customer service skills are diabolical."
"Very disappointed. Not recommended."
"I arrived 10 minutes before my appointment time but wasn't seen until almost 40 minutes past my appointment time."
"I have a very bad experience with SERVICE DEPARTMENT at Audi Guildford."
"Disrespectful and intimidating I'm on the motability scheme and went into Guildford branch to order my new car on 13th July 23, as this is my local Audi dealership. Firstly I had to wait about 20 minutes before being seen by anyone, then when I was seen the advisor was rude, intimidating and not bothered at all."
"I headed here excited to purchase a TT, I walked around viewing cars for probably half an hour and nobody even acknowledged my existence."
Sales Experience
Pros:
"Stephen was amazing from start to finish and I couldn’t fault anything."
"Julian went above and beyond to respond to any queries and questions and ensured the car was delivered in beautiful condition without a detail missing."
"They bent over backwards to make the numbers work and get the car delivered as expected."
"He was very good at keeping me updated on the status of my delivery as well as helping me get the right car without overselling me unnecessary extras."
"Matt Stow at Audi Guildford guided me through the whole process from initial viewing of the car to the sale and registration and taxing, all within a couple of days."
"The sales executive Harry Wood was exceptional from the initial enquiry to the handover it was a pleasure."
"Bradley was a pleasure to work with when trying to find my next car."
Cons:
"I was just at the point of arranging a test drive in a new Q5 hybrid. There is no chance now."
"Car delivery was late. Paint protection was missing."
"I do not recommend to anyone to use their service department!!!!!!!!!!!!"
"We were in urgent need of a car and we have since purchased from VW who made us feel like clients instead of making us feel like we were an inconvenience."
"I don’t know how you can reply and lie that you have done everything on the car, when the car was parked one week and call me for collection."
"The claim was refused on the basis that the seat is broken."
"Due to some intermittent issues with electronics (warning light/rear camera -Q7 2018 model), between jobs I thought I would pop in rather than phone ahead."
Vehicle Quality
Pros:
"In love with our new car! Thank you so much Stephen."
"The car was amazing and presented to us. We were treated really well and it was a pleasure to meet the guys in Guildford."
"The car was everything I wanted and in excellent condition."
"Really happy with the car and it is everything we wanted and more."
"This is our second Audi and the car is amazing! Previously had a Q3 and now got the Q5. Lovely to drive, controls are easy to use and the app is a really good addition."
"The car is gorgeous and a beauty to drive."
"Just received my Audi A3 Edition 1 recently from Guildford Audi. What an amazing experience it was."
Cons:
"There voice activated Sat Nav guidance is a bit hit and miss and we find it quicker to stop the car and do it manually!"
"Over 4 months and 3 weeks Audi give me the car back, I was 3 times whit my car back, oil change and the repairs was not done properly."
"Where lookers have fallen down though is the aftersales/service."