Guildford Audi Reviews Summary

Category: Audi dealer

Address: 14-16 Moorfield Rd, Slyfield Industrial Estate, Guildford GU1 1RU, United Kingdom

Phone: +441483547790

Rating: 4.5
based on 325 reviews.

Customer Service

Pros:

  • "Customer service was amazing. Emails, phone calls and call backs all actioned promptly."
  • "The customer service provided by Jidu Ravi was impeccable."
  • "Customer service I’ve received At Guildford Audi is exceptional."
  • "The staff's professionalism and knowledge are exemplary, as they provide exceptional service and help customers find the perfect Audi to suit their preferences and needs."
  • "Great friendly team & they let me have lots of their lovely coffee whilst I waited and even let me work from there."
  • "All the team I dealt with were polite, professional and friendly."
  • "A first class orchestrated booking service, excellent knowledgeable customer service team."

Cons:

  • "Poor experience of approved used 2020 audi A4 S line bought in April."
  • "Worst experience yet, please move Jess to another department! Her customer service skills are diabolical."
  • "Very disappointed. Not recommended."
  • "I arrived 10 minutes before my appointment time but wasn't seen until almost 40 minutes past my appointment time."
  • "I have a very bad experience with SERVICE DEPARTMENT at Audi Guildford."
  • "Disrespectful and intimidating I'm on the motability scheme and went into Guildford branch to order my new car on 13th July 23, as this is my local Audi dealership. Firstly I had to wait about 20 minutes before being seen by anyone, then when I was seen the advisor was rude, intimidating and not bothered at all."
  • "I headed here excited to purchase a TT, I walked around viewing cars for probably half an hour and nobody even acknowledged my existence."

Sales Experience

Pros:

  • "Stephen was amazing from start to finish and I couldn’t fault anything."
  • "Julian went above and beyond to respond to any queries and questions and ensured the car was delivered in beautiful condition without a detail missing."
  • "They bent over backwards to make the numbers work and get the car delivered as expected."
  • "He was very good at keeping me updated on the status of my delivery as well as helping me get the right car without overselling me unnecessary extras."
  • "Matt Stow at Audi Guildford guided me through the whole process from initial viewing of the car to the sale and registration and taxing, all within a couple of days."
  • "The sales executive Harry Wood was exceptional from the initial enquiry to the handover it was a pleasure."
  • "Bradley was a pleasure to work with when trying to find my next car."

Cons:

  • "I was just at the point of arranging a test drive in a new Q5 hybrid. There is no chance now."
  • "Car delivery was late. Paint protection was missing."
  • "I do not recommend to anyone to use their service department!!!!!!!!!!!!"
  • "We were in urgent need of a car and we have since purchased from VW who made us feel like clients instead of making us feel like we were an inconvenience."
  • "I don’t know how you can reply and lie that you have done everything on the car, when the car was parked one week and call me for collection."
  • "The claim was refused on the basis that the seat is broken."
  • "Due to some intermittent issues with electronics (warning light/rear camera -Q7 2018 model), between jobs I thought I would pop in rather than phone ahead."

Vehicle Quality

Pros:

  • "In love with our new car! Thank you so much Stephen."
  • "The car was amazing and presented to us. We were treated really well and it was a pleasure to meet the guys in Guildford."
  • "The car was everything I wanted and in excellent condition."
  • "Really happy with the car and it is everything we wanted and more."
  • "This is our second Audi and the car is amazing! Previously had a Q3 and now got the Q5. Lovely to drive, controls are easy to use and the app is a really good addition."
  • "The car is gorgeous and a beauty to drive."
  • "Just received my Audi A3 Edition 1 recently from Guildford Audi. What an amazing experience it was."

Cons:

  • "There voice activated Sat Nav guidance is a bit hit and miss and we find it quicker to stop the car and do it manually!"
  • "Over 4 months and 3 weeks Audi give me the car back, I was 3 times whit my car back, oil change and the repairs was not done properly."
  • "Where lookers have fallen down though is the aftersales/service."

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