Harwoods Five Oaks Audi Reviews Summary

Customer Service

Pros:

• "Charlie was very professional and personable, ensuring that I was kept up to date with the progress of my order with regular emails."
• "Shakeel provided an excellent, friendly, personable service and gave us plenty of time to consider the purchase."
• "Josh and Matt were particularly professional helpful and patient in sorting everything out for me."
• "The team at Harwoods were a joy to deal with - we went in for a 'quick look' and had our dog with us - they were so kind and even let him come on a test drive with us."
• "Welcoming and friendly team! Chris the head of business and Erik the salesman were very attentive and helpful through the whole process."
• "Joshua was very professional, knowledgeable and at the same time friendly and helpful."
• "The service department have always been very professional and competent."
• "Very pleased with the service from Harwoods and Erik in particular, very helpful and he gave me sound advice and a good part exchange price."

Cons:

• "Only got 1 star due to salesman Shakeel being superb. I now have a bill for a couple of thousand. Five Oaks will not help because they say its more than 6 months."
• "Very poor, 2nd bad overall experience with Audi Five Oaks. Booked in an appointment with Josh on Monday to purchase Q3 - who simply failed to show up/hand over to another colleague."
• "I don't think I'll ever book anything from the Audi dealership. This woman needs training for sure how to deal with customers."
• "Eireann was lovely her manager Matt however was not. When I said he was hiding, low and behold he came out, he was very unhelpful said I’d have to pay again another £500."
• "I dealt with Sharon and Angeline (incorrect spelling I know) in the service department. Both were very kind and patient with me."
• "Unfortunately, today has probably been the worst sales experience I have ever received."
• "Poor service by this dealership. Booked my car a month in advance for some work as this was the earliest date they had available."
• "Terrible service from the sales team. No follow up, poor customer service standards with response and follow up from senior management just as poor if not worse."

Professionalism and Expertise

Pros:

• "Harwoods have always been welcoming which is important when buying a car or getting a car service or parts, as I have done over the years."
• "Charlie’s knowledge about Audi cars was impressive. He patiently answered all my questions and took the time to explain the features of different models."
• "Had a really great experience with this dealership - Charlie Yates was amazing. He walked me through all the ins and outs of the car."
• "Excellent and thoughtful service from Brendon Panayatiou. He listened to what I needed and laid out the options available very clearly."
• "Fantastic service. I recently purchased a Q5 and the team at Harwoods Five Oaks worked hard to ensure the process was as simple as possible."
• "Charlie was brilliant in trying to find a car for me. He wasn’t pushy and very helpful. He knew what I wanted and kept me informed regularly."
• "Josh then went above and beyond for the handover to ensure I could pick it up when needed."
• "My rear view mirror was damaged by a hand car wash place. Gary from parts came out to look at it and told me it just needed a new bracket and ordered me one for the next day."

Cons:

• "Only got 1 star due to salesman Shakeel being superb. It turns out there was a failed sensor and the engine head and cylinders were covered in carbon."
• "Service is so extremely poor. Dropped my car for MOT & service at 730am, had to wait 20 minutes just to sign a form."
• "Very poor, 2nd bad overall experience with Audi Five Oaks. Booked in an appointment with Josh on Monday to purchase Q3 - who simply failed to show up."
• "I don't think I'll ever book anything from the Audi dealership. This woman needs training for sure how to deal with customers."
• "Poor service by this dealership. Booked my car a month in advance for some work as this was the earliest date they had available."
• "Terrible service from the sales team. No follow up, poor customer service standards with response and follow up from senior management just as poor if not worse."
• "Unfortunately, today has probably been the worst sales experience I have ever received."
• "Absolutely disgusting behaviour!! I enquired about a £24k audi a5 cab today. Eric you have just lost one customer."