Buckingham Reviews Summary

Customer Service

Pros:

• "A pleasure to do business with, thanks Billy and the team."
• "Bill and Buckinghams is a trusted Dealer he rang me a week later to check everything was ok with the car good customer service."
• "Billy made sure I understood everything, and made everything very quick, simple and fair!"
• "Dealt with Billy today for the service and mot of my car, he was so friendly and made me feel confident and comfortable with working on my car, very pleased and grateful for the help."
• "Billy for the amazing customer service and making this lady a very happy Audi owner."
• "The customer service levels were outstanding throughout the entire process and we feel confident that a life long relationship has been established."
• "Billy was incredibly helpful, from first viewing and test drive through to purchase and arranging finance."

Cons:

• "No offer to contact the salesman to see how far away he was. No offer to take my details. Actually just zero interest in me as a customer at all."
• "Lack of response to my email, when something needed clarifying."
• "The sales man who we had been waiting for instantly took priority over a customer who had just walked in, however we waited to be seen."
• "Due to his lack of interest in us and the reluctantly to offer a test drive we shortly left."
• "Constant lies and ignorance."
• "The customer service that I received was terrible. Very rude, un accommodating, un willing to even come and look at the car with me."
• "Very patronising to me as a girl. ‘I can hear you’re a young girl’ constantly over the phone whilst trying arrange a viewing."

Car Quality

Pros:

• "The car also smelt and looked brand new...a great feeling and a great experience for a used car."
• "They honoured the price offered for my car. My new one was clean and so far so good."
• "The car, a VW Golf had been well prepared and presented."
• "The car we purchased an Audi A6 convertible it is lovely and we are very happy with it."
• "Buckingham VW Audi, they sell remarkable cars. I bought one and it is without a doubt, beautiful, there were absolutely no problems."
• "One of the best car dealers I have purchased from. Friendly, knowledgeable staff, fair price and I got an excellent Q5."
• "The car is exactly as was described, in immaculate condition even though it is 13 years old and a joy to drive."

Cons:

• "Completely useless, would not help at all. Probably wanted to do the work themselves at cost."
• "When the day came to collect we had an unpleasant surprise, the front bumper had been hit and was cracked on both sides, where the fixings were so the bumper would just come off the main body of the car and was only held in place by the grille."
• "Rather perplexed as to why they do not accommodate offers or negotiate on pricing especially during this current climate."
• "Very annoying when dealers keep technical advise to themselves or solely within the motor trade but are unwilling to pass on advice to private owners of vehicles."
• "The car that looked all good on the listing was actually in poor condition."
• "Reluctant to send photos of any marks that may be a concern before making a 2 our trip, just wanted me to rely on his word, no MOT as advertised."
• "Horrible customer services. Bought the car with multiple major and minor faults."

After Sales & Warranty

Pros:

• "Recently had to have something done under warranty and has all been effortlessly."
• "Unexpected minor issue after pickup was sorted without question."
• "Took out the extra warranty as it was much cheaper then on the Internet, will come again definitely."
• "I also got a great deal on the warranty combined with a garage I now really trust."
• "Without exception any issues were dealt with promptly and fortunately for me at no cost to myself as I had the comprehensive 3 year parts and labour warranty which covered everything."
• "The warranty they sell has helped me out many times, claiming back as much as £800 when my fuel pump failed that I didn't have to pay for! Also there remap improved my fuel economy by miles, couldn't be happier."
• "All warranty work has been carried out with no quibbles and a loan car provided."

Cons:

• "Purchased the Golf last year, has been great but an engine management light appeared, clear by the AA and then back a few weeks later so called Buckingham as had taken the extended warranty."
• "I bought a beautiful Audi Q5 from Billy and sadly encountered a problem."
• "Also changed the timing belt and did wheel alignment there, no proof as the belt was changed and car pulling left more than before."
• "Poor service, put deposit for one car over the phone and we get there, after test drive we decide to not proceed as car wasant good, after 3 months contacting them almost every week we didn’t get back our refundable deposit yet."
• "I did buy the extended warranty as it did seem sensible. I had an issue with my car and took it to an Audi dealer where I live who were really unhelpful and going to charge me a lot of money to fix it."
• "I'm appalled that you feel you can blame me for your staffs attitude."
• "Definitely lost my sale. I may be a girl but I sure know enough about cars and sales for this not to be the way a potential customer should be treated."