Hatfield Audi Reviews Summary

Customer Service

Pros:

• "Adrian Codling excelled in the customer care I received and Beth Woods fabulous communication was second to none."
• "I recently purchased a car from Audi Hatfield, I was very impressed with the customer care and professionalism provided by Jenny."
• "The service staff are brilliant."
• "Had the best experience lately after being let down last minute by another Audi branch. Qasim continuously went out of his way to help us, kept in touch and no question unanswered."
• "Fantastic service from start to finish!"
• "The entire team are professional as diligent - I would recommend to anyone."
• "Always amazing service & every member of staff is always happy to help."

Cons:

• "They are totally unprofessional, lack communication skills and very very poor attitude."
• "This is what happens when an entire showroom is left to inexperienced young amateurs to run."
• "Customer experience a big zero."
• "Service manager is absolutely impossible to get hold of."
• "The worst service I have ever had."
• "When I asked to speak with the manager, Gary came on the line and was extremely angry."
• "Service center has terrible communication."

Communication

Pros:

• "I booked my car in for a service and I'm beyond impressed. I received confirmation emails and a polite text message to remind me of my booking."
• "The delivery service was fantastic though, I received a courtesy call, and it arrived at the time predicted."
• "The receptionist was very helpful and transferred me to Amin really quickly."
• "I was at this branch today for my car service. I would like to highlight that From the moment I stepped my foot in to this branch, I felt this positive energy, welcomed by individual staff members, who created an excellent experience."
• "Staff were informative, professional and friendly."
• "Georgia Claridge was immense throughout the process and kept me informed."
• "Amazing customer service from Charlie Scully."

Cons:

• "I even emailed my concerns to the branch owner Russell, he has totally ignored me."
• "Shocking company for customer service - my two year warranty had run out and wanted to renew but Audi finance wouldn’t allow it so sales said they would sort it out - waiting, waiting, waiting, nothing back."
• "Come in can’t give you a time on anything."
• "I am still waiting to speak with Mo Jhet the Sales Manager 6 weeks later about the issue."
• "I had to chase the rep constantly."
• "Audi did not contact me to update me with the progress of work done to my car."
• "No communication from them, I have to keep calling and leaves messages but no one called me back."

Quality of Service

Pros:

• "Brilliant service given by service staff and technicians got a video explaining and showing what needed to be repaired."
• "Had major repairs on my car and was assisted by Luke at the Hatfield Audi. Excellent service, great communication, and he helped me get a loan car in the meantime."
• "The repair was carried out efficiently and the car washed and vacuumed."
• "The car service itself is faultless i.e the detailed video review of the car is always good."
• "We appreciate the initial booking in and technicians diagnostic videos which immediately keep customers up to date."
• "Very happy with the quality of work provided during routine services."
• "Always courteous and efficient, vehicle serviced to the quote given when booked."

Cons:

• "The sales process was also underhanded with them adding lots of additional items including GAP and Tyre cover to the invoice."
• "Second time bringing the car in for incorrectly reading fuel gauge."
• "To buy a new car and have these problems after 4 years is shocking."
• "6 months ago we part exchanged our Vauxhall Adam for our dream car an Audi TT. Unfortunately since the first week of having it there has been nothing but issue's, all of which have been left unresolved."
• "The car was just fine, then we had a health check done at Audi few days ago, and they said that, except for a top up of engine oil and a work on the shock absorbers, the car was fine. 2 days later, all those lights came on and now I'm waiting for AA to come and rescue, because car max speed is 16 m/ph."
• "I booked my Audi tts into this dealership for a full service... there was no oil at all on the dipstick."
• "They sold me an Audi approved used car, it already had two significant faults on it."

Professionalism

Pros:

• "Darran Williams sold the car to me, he was exceptional from the start to the end."
• "The gentleman I dealt with was extremely helpful and was able to answer all my questions."
• "The staff at Audi are outstanding. They are knowledgeable, friendly and extremely helpful."
• "Johnross Jordan, the sales executive who sold me the vehicle. Genuine, professional, honest and just a generally nice guy."
• "Alistair was absolutely amazing the service i received from him was outstanding from start to finish."
• "Great customer service. My sales executive Amin, was very helpful and accommodating."
• "Paul was fantastic from the first time we walked into Hatfield Audi all the way through to driving away in our used Audi."

Cons:

• "Disgusting unprofessional place. Constantly ignore your concerns upon buying a vehicle: refuse refunds when customer is within the 13 day window- literally have to fight to get what’s entitled."
• "Extremely disappointed with the way a salesman went about trying to close a deal."
• "Sales Mgt unhelpful and have zero customer focus, however junior staff are far better and put Mgt to shame."
• "I thought this was a main dealership not a dodgy backstreet garage!"
• "Appalling customer service and I would advise anyone and everyone from using Hatfield Audi."
• "I can honestly say in the last 35 years of living in the UK this place is BY FAR the most disgraceful business I have ever dealt with."
• "Worst experience ever from an Audi dealer."

Facilities

Pros:

• "Desks so I could work and they popped back to check if I needed anything and for Coffee refill."
• "Very good service and offices very impressive. I was able to work at a desk while my car was serviced."
• "Entered a clean showroom, was greeted by a friendly lady as I entered."
• "Made sure I was comfortable whilst I waited."
• "It’s now all done by a fully automated Touchscreen Kiosk. Much easier and no waiting around."
• "Slick service with self service check in / check."
• "The MOT was done quickly & the car was washed."

Cons:

• "The service at this dealership is disgusting."
• "The self service machine doesn't work."
• "To be honest i would not use this dealership again."
• "The complimentary was has smears and a mark on the bonnet now."
• "Dreadful experience. Staff were inattentive and all seemed far too busy doing other things."
• "Upon arrival a lady at reception took my name, asked what I wanted, and told me to wait and she will get someone for me to talk to. 20 minutes later I still hadn't been attended to, so I left."
• "This is a dealership to avoid."