Address: Reigate Rd, Epsom, KT17 3LA, United Kingdom
Phone: +441737300985
Rating: 4.2
based on 232 reviews.
Customer Service
Pros:
"While the whole team from reception onwards are a pleasure to interact with, I would like to call out a couple of individuals whose behaviour and actions really make you feel a valued customer."
"Kam was patient, honest, and transparent throughout the sales process, which made me feel comfortable and confident in my decision to purchase the car."
"The only place I’m ever taking my A5. Absolutely brilliant service from the service advisor."
"We received fantastic service from Kam when exploring our options for a Q3 or Q5."
"Lim was fantastic, he gave us all the information needed, he pay a lot of time and attention, everything was just outstanding."
"Fantastic staff, very polite and courteous, very helpful, not pushy, a pleasure to look at the cars we are interested in."
"The customer experience was great and staff very polite and helpful."
Cons:
"Still waiting!!!"
"From start to finish the experience feels like “give me your money and go away” any other first time car buyers go elsewhere these guys can’t do it."
"A little shocked about how unprofessional both the staff and location/facilities where."
"Very disorganized and unprofessional service."
"It has caused me so much stress and disappointment because on a relationship level they only seem 'good' when things go right."
"Very unprofessional and really are just after people’s money."
"Appalling back street garage behaviour."
Vehicle Quality
Pros:
"The car itself was in pristine condition as promised and Kam took the time to take me through all the controls."
"The car that I bought was exactly as it was described which is important nowadays as it’s hard to trust what someone says over the phone when you haven’t seen the vehicle."
"Absolutely no pressure during the purchase and the car was handed over in pristine condition."
"All the staff were very nice and especially Steward was the best, he helped us throughout."
"The dealership itself was clean and modern and everyone was very polite and friendly."
"The workmanship of the service team seems good."
"I collected my RSQ3 on 29.03.2023. I can confidently say that I received a perfect service from Mr Lim and all member of staff."
Cons:
"Had a few problems with the used car which I brought from here."
"The car pictured has half its front bumper missing and is not roadworthy, clearly NOT an employee vehicle and rather awaiting repairs."
"Sold a car stating it as perfect missing obvious fault potentially caused by their cleaning/prep team."
"I was lied to about its need for new tyres."
"We purchased a 22 plate from Epsom audi and within a week we had a oil sensor warning and discovered a broken dip stick."
"Don't be surprised if your car ends up with scratches or a broken wing mirror from a delivery van or construction lorry."
"Car was poorly repaired so I’d think twice before using this facility."
Communication & Professionalism
Pros:
"THIAGO 5 STAR."
"This is by far the best Audi dealership around."
"A true gent who made the whole process easy and fun."
"Bought a Used approved Audi from Thiago. He's been extremely friendly and helpful from the get-go."
"Thanks to Thiago from the moment we met he was genuine, polite, helpful and went above and beyond to make sure I was happy as a customer."
"Conrad Black is not just a standard salesman. He is a true gentleman with excellent knowledge."
"He was presented with good knowledge of what they do. The customer service is top notch!"
Cons:
"Had I been told this in the morning I wouldn't have wasted my whole day."
"I waited all day for her to call me back."
"Visited Audi drift bridge looking to buy a car, it astonishes me that after looking in the forecourt at many cars, not one salesperson came out to ask if I was looking to buy a car."
"Very poor customer service, collected an approved used car back in September only to find it did not include the owners manual in the glove box."
"After waiting for 30 minutes with nobody seeing to me I decided to walk out."
"I called him back on the 9th Aug the sales person was very cold/rude and was not interested in talking to me."
"Disgraceful and dishonest customer service and customer management. Avoid at all costs."