Hitchin Audi Reviews Summary

Customer Service

Pros:

• "The customer service as provided by Ryan (Who was not my initial meeting contact) has been a faultless process from start to completion."
• "Courteous and professional staff welcome you on entering the dealership and on the telephone."
• "From the moment you walk through the door you are looked after impeccably, regardless of which department you are being seen by."
• "A big thank you to Ryan who showed exceptional professionalism, honesty and happy to meet our needs."
• "The ladies were both professional, smart and ensured my experience was one without fault."
• "Always receive a great welcome and service from all at Hitchin Audi. I have used them for about 20 years and have always found them to be helpful, caring and value for money."
• "The staff are incredibly efficient, polite and courteous."

Cons:

• "Very unhappy with the absolute lack of response to my emails and not being able to simply upload my service history."
• "Service is poor and communication is even worse."
• "The Service Team will not return my calls and have failed to fulfill their promises."
• "Absolutely dreadful customer service, booked my car in today at 8.30am with reservation of a hire car only to be told that no car was available."
• "Shocking service to be honest…… I love my car but after service is terrible!"
• "Poor customer service and wouldn't purchase from there now."
• "Worst ever customer service experience."

Sales Experience

Pros:

• "Collins Okoli at Audi Hitchin is a asset to the business. Extremely well presented Sales Executive with fantastic listening skills."
• "Daniel and the Team at Hitchin Audi have been amazing."
• "Graham Dedman made me so welcome, nothing was too much trouble and where and when we needed to amend things to get me the deal I desired he just made things possible."
• "I felt very welcomed and the process was well managed."
• "Steve took time to listen and find out exactly what I was looking for and was then able to make suggestions based on this."
• "He was extremely knowledgeable about the car and walked us through all the features."
• "Steve was amazing from start to finish."

Cons:

• "I was told the car was a demonstrator sitting in showroom condition and was being sold with 10 miles on the clock... it had... 1750 miles on the clock and was not in showroom condition."
• "Never seen such pushy sales ever!"
• "Too busy for potential car sales!"
• "Not a great experience at all with overly pushy sales tactics."
• "over-pomised and under delivered on recent purchase. Poor considering a big value purchase (approx 50k)."
• "Very bad experience to buy a car with Audi. I tried to buy a nearly new car, your staff have driven it more than 3000 miles."
• "Visited a couple of months ago and mentioned I wasn't going to buy straight away. Inattentive staff and seemed uninterested to help with queries."

Vehicle Service and Maintenance

Pros:

• "Can't fault any of my experience. 1st class service and staff. Well done!"
• "Really clear explanation of finance agreement and all possible options."
• "I visited Audi Hitchin 2 months ago and I am very impressed with the service I received."
• "I was worried that an Audi garage would be very expensive. I've found it to be great value, with great service, and the people that work there extremely helpful."
• "The Manager agreed a 50 % contribution towards the re polishing of the car."
• "The whole transaction went very smoothly from the test drive to final collection."
• "It was the best service I have had with Audi and the Cam report was extremely informative without giving me too much technical information."