Martin & Co Birmingham Harborne Lettings & Estate Agents Reviews Summary

Staff Performance

Pros:

• "I dealt with Vinnay at Martin and Co and right from the start he was efficient, friendly and did everything he could to get the job done for me."
• "Laura has been ever so helpful throughout the entire house search process."
• "Muhhamed Uddin has been very helpful when looking to book viewings."
• "I had a great viewing today with Rebekah. She was amazing showing me around and explaining of what the property offers."
• "Luis dealt with us courteously and with a high level of professionalism without ever seeming 'cold' or abrupt."
• "ZAINAB KHAN is best ever Property manager have ever seen .. She is fast in response."
• "I was dealing with Owen. I believe Owen is an asset to the Martin and Co company and a five-star staff."

Cons:

• "Hello everyone I would second all the previous bad reviews about this company."
• "And when it comes to property management they will always on landlords side they hardly listen to your complaints."
• "They will offer you a lower percentage than the market and then try and take your money at every opportunity."
• "Stay away from this agency and save on stress and money."
• "Avoid using this agency EXTREAMLY arrogant team in Harborne."
• "Be aware they will try to deduct ridiculous charge from your deposit and WILL NOT let you know beforehand."
• "PLEASE TENANTS AND LANDLORDS FIND ALTERNATIVE AGENTS SUCH AS SHIPWAYS OR AND OTHER IN HARBORNE."

Communication

Pros:

• "Great Estate Agency. Oscar has dealt with our property searches and enquiries promptly and professionally."
• "Communication from this company is efficient and welcoming."
• "Nathan was incredibly helpful, clear and professional in his description and explanation of the property me and my partner showed interest in and answered all our questions clearly and patiently."
• "Their team is highly professional and knowledgeable, making the entire process seamless."
• "Recently I spoke with Owen and despite my numerous questions he remained focused on addressing each one individually ensuring I was happy with his responses."
• "The staff were fantastic, very helpful and responsive."
• "Their communication was excellent, and they were always responsive to my inquiries."

Cons:

• "I found HUMAN WASTE in the toilet on arrival which was not mentioned at all."
• "They constantly hide behind each other rather than actually resolving any issues brought to them."
• "They are completely clueless about property law and will never ever admit to being in the wrong."
• "It is over 5 weeks since I moved out and have still not received my deposit back despite my numerous phone calls and emails, which have remained unanswered."
• "Appalling from start to finish, bad experience as a Landlord, and also feel for the tenants, very poor communication throughout and use bullying tactics."
• "Just few hours before viewing they cancel the appointment stating tenant is not allowing access."
• "We still waiting for after 3 weeks!!!! And we trying to contact with few Martin&Co's workers and no one answer us."

Professionalism

Pros:

• "Have used Martin & Co to set up a property for tenancy and they have been nothing but helpful and professional."
• "I have two properties in Birmingham that I rely on Martin&Co to manage as I live overseas. Debbie, who looks after the properties for me, always does an excellent job."
• "Rhianna Ricketts is a superstar."
• "I am so glad that I chose Martin & Co. Their knowledge and expertise, combined with Professionals like Ben who is patient and approachable, has helped to make the whole letting process stress-free."
• "I am glad to have Ben from Martin & Co in Harborne, Let our Property. We are extremely pleased with the service we are receiving."
• "I’d highly recommend Martin & Co Harbourne!"
• "I am never choosing any other agency other than Martin and Co."

Cons:

• "They only offer a service that benefits them and all they do is take your money."
• "Do not trust their smiles!!"
• "The attitude of all agents are really poor, rude and they know there is high demand for renting so they don’t care about customer service."
• "Very bad for tenants. Many issues were raised for over a month but no solution."
• "They then lie and act rudely on phone when I tried to inquire why it wasn't checked with tenant first."
• "They will use their own contractors and just make up costs."
• "The tenant deposit protection theme was not properly complied with in this agent."