McDonald's Reviews Summary

Customer Service

Pros:

• "The lady who answered my call from St Annes tonight was amazing and forwarded my incident to the manager who's in the next day aka tomorrow was again.... Amazing bless her."
• "Very good service people will worried if waiting for too long and explain why it's happening."
• "Visited your store last week a couple of times there is a girl call danjela never stops cleaning tables and does a great job she is a credit to mcdonald's."
• "The staff are great and friendly and nice outside seating area."
• "For a McDonald's the staff seem good and can be helpful if needed."
• "Staff are pleasant too!"
• "Been served by different members of staff each time and can honestly say I can't fault any of them."

Cons:

• "Terrible service rude staff, went early evening bought happy meal."
• "Staff have terrible attitudes. Manager looks like he doesn't care."
• "Lazy staff which don't make food orders properly."
• "Service staff basically shrugging their shoulders at him."
• "Staff completely inattentive, no intention to communicate with you."
• "Member of staff barely acknowledged me."
• "Found the assistant very rude and unhelpful towards myself."

Food Quality

Pros:

• "Today a very nice, warm plus succulent quarter pounder with fresh hot fries."
• "All McDonalds are relatively the same decor, food is always excellent, and nice atmosphere."
• "Really freshly cooked burger, best McDonald's I've had in a while!"
• "The fillet of fish is of a very high standard and boosts my energy level."
• "The double Big Mac was delicious."
• "Even though my Indian Chicken burger and Double Cheese Burger were made fresh..."
• "Best McDonald’s in town for hot, fresh maccies."

Cons:

• "Had cold food served to me"
• "Fries looked and tasted like they were from last week."
• "Everything was either cold or stale, and the mcflurry was supposed to be the mint matchmaker but had caramel sauce not mint choc sauce."
• "The burgers have no flavour even with relish and gherkin left on."
• "Very clean but the meat in the signature burgers are extremely dry!"
• "Really bad experience, toilets don't work, the burgers were raw and cold."
• "Worst McDonald I have been to, the food wasn't presentation was bad and the milkshake after my son had drunk half wasn't banana it was a vanilla watered flavor shocking place"

Cleanliness

Pros:

• "Good place to come for some fast food, when it's getting late and some of the restaurant won't let kids in and your hungry."
• "It seemed relatively clean and they had social distancing barriers between tables which I appreciated."
• "The place is kept clean and tidy, despite the high volume of customers through the day."
• "The downstairs area is lovely and clean."
• "Not as busy as I thought it would be, very helpful staff and very clean for a City Centre outlet."

Cons:

• "Not very clean. Sauce dispensers were empty."
• "Tables rarely cleaned, mess left everywhere."
• "Most disgusting McDonald's I've ever been in. Checked the entire restaurant for a clean table but couldn't find one despite the place being pretty quiet."
• "Considering there's been a refurb here very recently, my Sunday afternoon visit felt scruffy and not particularly clean."
• "The St Annes Square Manchester was a disgrace, filthy, rubbish everywhere."
• "It wasn't busy as it was late at night but it was filthy, tables hadn't been wiped down, food and debris all over the floor."
• "Toilets were a mess and stunk!"

Ordering Experience

Pros:

• "It's a typical Maccie D's! You come in with the intention of just getting a burger or maybe pushing for a meal but end up with a large bacon mctasty meal with a milkshake and a £0.99 chicken burger on the side."
• "I like their system of ordering the food."
• "The self service order systems does speed up the process of ordering and there is table service for collecting your order."
• "Has the new 'Argos Style' service, order then watch the screen to collect your food."

Cons:

• "It's difficult to use the ordering machines without backing into the person on the machine behind."
• "The worst Mcdonalds in Manchester ordered on Just Eat app waited over a hour, the app stated that my order had been delivered but I had received nothing."
• "I ordered online but when I reached there they said we didn't receive any order but taken money from my bank account.staff lady was very rude."
• "Machine didn't print my receipt."
• "Do not order using the app before arriving at the store. They shut their doors randomly despite being open 24 hours."
• "The ordering machines didn't work."
• "Ordered food via my mcdonalds. A burger was missing which wasn't too bad, but they then refunded us £2 when the burger was £6 and when we tried to reorder they took the points that we accumulated and then said we didn't have enough but then we didn't get the points back even though they cancelled the order."

Ambiance & Facilities

Pros:

• "Best McDonald's in Manchester!! Very fast service and not too busy like the Piccadilly one, lots of seating although most the time downstairs is closed."
• "Nice location with plenty of seating downstairs."
• "The staff are great and friendly and nice outside seating area."
• "Great location to sit outside and listen to the buskers."
• "Part of the building, just before you reach the counter, has a really pretty glass roof which adds something unique and some natural light to the otherwise standard McDonald's setting."
• "Onsite toilets to suit all.. Disabled parking and access.. Onsite parking... Drive through.. Eat inside or in the outside area.. Good food... Free wifi and awesome opening times 👍👍"
• "This place is more boutique in stature compared to the monster on market street."

Cons:

• "They also were playing dance music in there at around 7pm this evening- it was quite loud and was really not helping with the behaviour of a few people who'd already been drinking."
• "Avoid it at all costs. I visited late as there wasn't much else open. I would have been better for not getting anything to eat. The place was disgusting and when I went to the bathroom there were people living in the cubicles."
• "Poorly managed restaurant. To be fair went there after attending a show at the Arena. Place was packed, what baffles me is given its proximity to the arena, they should have more staff covering the busy periods."
• "Terrible customer service and terrible setup of the counter - leads to total chaos even in situation when there is not so many customers waiting to be served."
• "No wonder so many people are ill 😷 😰."
• "Last week a dry and not so warm Big Mac & not so warm fries."
• "This branch is the must awful store I ever seen. The staff are Ruth n not been trained.. long waiting time too many mistake they even don't know the menu"