Address: 336 Wilmslow Rd, Fallowfield, Manchester M14 6XQ, United Kingdom
Phone: +441612244954
Rating: 3.8
based on 138 reviews.
Service
Pros:
"Service fast."
"The two lads who were outside greeting cars for the drive thru around nine 5/6/20 were really nice and helpful."
"They are very good in this branch and are very friendly. They never mess up the order."
"There is usually a queue but the order is correct every time and great staff - can't ask for more."
"The staff are friendly."
"Food comes hot and fast."
"Staff are always attentive and friendly, and the restaurant is always well kept."
Cons:
"These clowns sent their most junior staff to ask my friend if he was smoking crack in his car in the car park."
"When I spoke to the store the manager Danielle was so rude, hung up and didn’t answer again."
"They messed up my order they never can get it right."
"They got the order wrong and made excuses up and didn’t feel obligated to even apologise."
"For the fourth time in two weeks I have attempted to order from this restaurant and EVERY TIME they have screwed it up."
"Both of the wrap meals that we ordered were wrong and inedible."
"However, when it comes to service they are rather slow."
Cleanliness
Pros:
"It's always very clean and well kept."
"Staff are always attentive and friendly, and the restaurant is always well kept."
"The restaurant was also kept spotless, including the toilets, well done to the hard working people here."
"A nice, clean McDonald's."
"It's very clean and it's a pleasant place to eat at inside."
"Venue clean."
"the tables are clean."
Cons:
"The cleanliness is horrible."
"Do not go here for food because it's dirty. Very dirty."
"Play area filthy, and the staff were not up to scratch."
"Also there is often food, grease, and drinks on the floor of the kitchen (especially fries on the floor in plain sight, even at 6am when they have only just started serving)."
"Busy ...not the cleanest."
"Had a big dirty hair in my burger!"
"Food was cold, chips limp and greasy, nuggets cold and hard."
Food Quality
Pros:
"Food is always fresh and hot."
"Breakfast menus are freshly made and my top notch."
"The food was also good."
"Food is well prepared and served, the environment is clean."
"Food quality great."
"The food on some days can be delicious."
"The food is fresh comparing to other McDonald's."
Cons:
"The worse place. I came yesterday evening to buy for my children two happy meals and in the same night my both children they start, vomiting complaining about belly pain having fever."
"Can’t believe they still can’t fry chips properly after all the training they get every time I order from fallowfield the chips are half cooked and rushed."
"The food on other days it can be not so good, like the fries will be stale or cold and your drink will be too watery."
"Cold, undercooked fries and only half a box."
"Ordered a grand big Mac, got home to find in a grand if Mac box was 2 burgers, bread, cheese and bacon. Tasted horrible."
"Food seems to be getting better bit the wait for it is shocking for supposed fast food drive thru was out the car park and inside the deliveroo seem to get first orders forgetting about the core of the business in shop."
"Food was cold, chips limp and greasy, nuggets cold and hard."
Customer Experience
Pros:
"I hadn't even made a complaint but was given large portion of fries instead of medium for keeping me waiting."
"Their customer service is good."
"The staff are happy to rectify this straight away with no questions asked and were quick."
"I was sitting in McDonald's today and an older lady came in to work. And to be perfectly honest the way she was greeted by the rest of the staff made my day."
"The guy who served us was so sweet, Jus that his smile and such cheerful wishes in the morning made my day."
"Was witness to a very difficult situation in the restaurant just ahead of us and I have to say all the staff there handled themselves, the customer and the situation in an exemplary manner."
"Excellent food, excellent service an the staff are very friendly an helpful."
Cons:
"I am seriously thinking of never using either of them again."
"Never again."
"If you order a delivery from this McDonald’s, do not expect your full order."
"First order was stone cold an got no refund."
"Really not my favourite McDonald's."
"I hate how this franchise force close sections of the seating area later in the evening forcing you to sit like sardines with loud often drunk kids."
"Terrible experience with the manager."
Order Accuracy
Pros:
"They are very good in this branch and are very friendly. They never mess up the order."
"There is usually a queue but the order is correct every time and great staff - can't ask for more."
"Never usually a problem with the orders and most of the time the ice cream DOES work!"
"The only thing that was correct/consumable was the drinks."
"Was served quickly and the food was hot."
"Most staff are very friendly which is surprising for a McDonald's."
"The staff are happy to rectify this straight away with no questions asked and were quick."
Cons:
"They messed up my order they never can get it right."
"They got the order wrong and made excuses up and didn’t feel obligated to even apologise."
"Ordered some food only to find out they missed 3 burgers."
"For the fourth time in two weeks I have attempted to order from this restaurant and EVERY TIME they have screwed it up."
"Both of the wrap meals that we ordered were wrong and inedible."
"They often forget to remove stuff because my sis intolerant to milk so she vegan and they still added mayonnaise."
"I ordered for myself and my family and they didn’t include the 20 nuggets."
Value for Money
Pros:
"2 apple pies for £1.29 is a bargain."
"Typical McD's... had everything in stock. Quick serving, not too busy at 4.30pm on a wet Saturday."
"I hadn't even made a complaint but was given large portion of fries instead of medium for keeping me waiting."
"This is my favourite McDonalds’s to go to. Very clean including the toilets, friendly staff, table service, and kids friendly."
"Nice option for kids dinner, can get active and have their food."
"The staff are very friendly and helpful they always have activities to keep little amused."
"lovely, friendly staff, everyone is helpful and polite."
Cons:
"I am seriously thinking of never using either of them again."
"The worse place. I came yesterday evening to buy for my children two happy meals and in the same night my both children they start, vomiting complaining about belly pain having fever."
"Well done McDonalds Fallowfield, you've helped me to kick start my diet as I will not be frequenting this one again."
"If you order a delivery from this McDonald’s, do not expect your full order."
"First order was stone cold an got no refund."
"Just bought 3 big mack meals and when come at home find out what they didn't put me the fries and receipt."
"Very disappointed, lost a lot of money because of this McDonald’s. Ordered multiple things that have never arrived."