Currys Reviews Summary

Customer Service

Pros:

• "Really friendly and helpful staff."
• "It was a pleasant experience, I would recommend anyone to go there if you want a complete and friendly service, in Eastbourne."
• "Met Nicola who spent 5 minutes helping my mum understand the difference between each option."
• "Covid safety adhered to. Very friendly, helpful staff."
• "Visited today to order a new laptop. Gordon served us and was very friendly, relatable and very very helpful."
• "Bought new mobile phones, the member of staff who was pregnant, was more than helpful."
• "Young man was very helpful. Aleks I believe his name was! He went out of his way to make sure we were happy with our purchases, and it was what we needed."

Cons:

• "Went in to look at cordless vacuums but none of them worked and staff disinterested."
• "Shocking lack of customer service today."
• "The first item we asked for was out of stock, he did not make any other suggestions to help us."
• "When asked questions about items the staff member not knowledgeable."
• "Staff seem very disinterested whenever I visit."
• "staff wandering around talking to girlfriends and each other and not really wanting to help customers."
• "Terrible customer service, I was waiting in the queue with my newborn baby, the guy called me over and then proceeds to chat to his colleague and another customer for 5 minutes until I move back to the front of the queue to hint I'm fed up, he carries on chatting after seeing I've moved back."

Product Availability and Stock

Pros:

• "Store layout is tidy with a large range of products from keyboards to fridge freezers."
• "I needed to collect an item bought online only and was met at the door with a coordinator giving me all the informations and directing me to a staff member to bring out my item swiftly."
• "Large showroom, with a wide range of products from laptops to printers to televisions to cameras and much more."

Cons:

• "We have bought a new fridge freezer, then a new vacuum (Shark) but we had to go elsewhere for a new Microwave, toaster and kettle. Currys did not have the colour we wanted."
• "Had the delivery of a dishwasher that had parts missing."
• "The JVC CD radio was defected with pins bent in a cable so no connection between two units."
• "Very large store with surprisingly little choice, as they do not stock all the items available online."
• "Ok if you want to look at goods but cant buy they have goods on display when you try to buy you get oh sorry that is out of stock don't know if it is coming back then take it off display why would anybody want to look at things they cant buy."
• "Red iron £59.99 not in stock. Blue iron £59.99 not in stock."
• "However, there was nothing in stock when I visited!"

Online and In-Store Shopping Experience

Pros:

• "Buying a washing machine on line was wonderful."
• "I ordered a laptop online and was very happy with the spec and price etc."
• "if you don't find something in the store you can order online with free delivery to your home or pick up in the store."

Cons:

• "And they wonder why stores are closing and people buying online, ordered a coffee machine at Currys eBay outlet (new) as local stores has no stock and couldn't deliver..."
• "To order in the store, takes one week delivery. To order online, takes two days."
• "Very bad ordering service. Curry’s failed to deliver my item on the said date. This meant I didn't have a fridge for two weeks with two children in the house."
• "Screw this place. I ordered a new power supply for my pc yesterday and was gonna collect it today. But I got an email saying I can only collect it on the 3rd of July."
• "Reserved and payed for a Tv, had email saying come and collect but when I went in they checked and said there is no tv at the back."
• "Useless. Went to store to buy a laptop, paid. Laptop is faulty I take it back to Store only to be told I have to call a number to send it back!"
• "I went to Currys Hampden Park, Eastbourne to buy a new printer but after waiting to be served for 20 mins I decided to buy elsewhere..."