Currys Reviews Summary

Staff Service

Pros:

• "The young man was so helpful and helped us to see what was best in our price range."
• "They were able to demo and talk me through the product I was interested in."
• "An attentive member of staff trollied my TV to my car. Thank you."
• "Excellent service from Bill - attentive, good product knowledge, not too pushy."
• "I was extremely impressed with the service given by Harry on the Know How Bar - he was amazing, very professional and helpful."
• "Well informed, friendly, helpful and upbeat staff who love their products and ooze enthusiasm."
• "Fantastic chap, really friendly and helpful. Could not recommend enough."

Cons:

• "Rude staff in this store, not helpful at all."
• "Not normally a fan of Currys as had some awful experiences in various stores previously, mainly due to lack of or rude staff."
• "The customer services team where extremely slow to reply or sort out this out."
• "Store was a joke."
• "Useless staff and disgusting returns policy."
• "Useless store staff stood around chatting."
• "Felt like staff was absolutely unhelpful."

Product Availability and Store Layout

Pros:

• "Nice store, when I went in to purchase 2 coffee machines the store was empty."
• "Very easy to find the area your looking for and then the item."
• "They had a great selection of TV’s and the layout is beautiful."
• "It's great to still have a place to go that employs genuinely knowledgeable staff."
• "Currys offered the best price for our preferred model of washing machine."
• "The layout is beautiful. Very easy to find the area you're looking for and then the item."
• "I love looking around and seeing all the different gadgets especially the huge tvs."

Cons:

• "Big shop but as normal, they rarely (if ever) have the items I view on their website in stock."
• "Click and collect service a joke."
• "Poor levels of stock. Many things have to be ordered in."
• "The other assistant said she hadn't seen any for weeks, and had sold out for Christmas."
• "Microwave wasn't in stock."
• "Went to buy a fridge freezer, after talking through product with assistant were told it was out of stock until December 11th."
• "Even though the washing machine that I wanted was on display, she couldn't place an order because there warehouse was out of stock!"

Customer Experience

Pros:

• "Although Social Distancing was in place the staff at the Cheltenham store were very polite and helpful, they had to order the replacement for me that should arrive at the store today."
• "Helpful young female sales assistant who gave excellent service and knowledgeable about the product we were seeking."
• "The service we received from Lauren M was perfect. She went above and beyond to advise on products and was extremely patient."
• "Furthermore, they were able to realise an internet discount offer of 10% instore to save me the fuss of ordering on line and returning the next day."
• "Always impressed by their knowledge, whichever branch you go to."
• "They guide you to the best product for the job in hand and are pleasant to talk to."
• "Excellent & professional service from the 2 members of staff we spoke to - very knowledgeable regarding their products & services."

Cons:

• "Awful, they gave me the wrong product then replaced it with the part that I should of had only for me to find out that it did not work."
• "I will never use this deplorable chain of con men again."
• "Terrible customer service, in 1 month I had 4 bad experience."
• "Absolutely appalling customer service."
• "Another customer that will not be shopping at Curys."
• "A truly awful company in so many ways."
• "The worst experience in customer service ever."