Currys Reviews Summary

Customer Service

Pros:

• "Extremely knowledgeable staff with reference to the newest tech available who are more than willing to help with any questions you may have."
• "I was greeted by a staff member as I entered, and was led straight to the item I was looking for."
• "Served by a friendly very helpful young man knew what he was talking about and guided us through there selection of products until i was happy with what i wanted."
• "The guy who assisted us was brilliant, very knowledgeable, great customer service, new TV coming tomorrow."
• "Maisie - Sales Assistant was fantastic on first visit and in store purchase; friendly, helpful, cheerful and could not do more to make sure I was satisfied with service and purchase."
• "Two young men were extremely helpful and gave me their full attention."
• "I spoke to Tifa who was so friendly, and extremely accommodating, especially after the theft, it was so lovely to speak to someone who was empathetic and down to earth."

Cons:

• "The representative wasn't friendly or helpful."
• "Very few staff visible, and the one that 'served' us, really couldn't be bothered."
• "Nobody ready to serve us for at least 20 min."
• "Took a long time to get someone to help us. I had to interrupt two members of staff chatting to each other."
• "Staff are too busy congregating and chatting rather than assisting customers."
• "Customer service was terrible, my wife wanted to buy a laptop when she spoke to a member of staff to see if they had the one she wanted in stock she was told to go and browse the aisles."
• "Chris, Customer Service Assistant is the most unfriendly, unhelpful assistant I have had the dis-pleasure of meeting."

Product Availability and Stock

Pros:

• "I generally find exactly what I want at a very competitive price."
• "A good range of products are stocked."
• "Have all kinds of displayed gadgets from 82inch TV's to headphones."

Cons:

• "Their warehouse inventory was showing stock but they didn't have one."
• "Went in to buy a laptop. Found one. Spoke to a guy about different software packages etc. Turned out, they didn't actually have it in stock. Anywhere."
• "Stock can also be a little hit and miss."
• "Can never seem to get what you want. Items on display are out of stock."
• "The sparsely stocked shelves had a limited selection of overpriced items."
• "Computers either laptops or desktop full of dust, uncleaned and lots of empty spots."
• "It's ok but check your prices on line, as the shop doesn't always offer the best price in store, as they do online."

Store Experience

Pros:

• "There is carparking and easy wheelchair access."
• "They now look bright, clean and spacious."
• "The store was clean and tidy."

Cons:

• "Loads of teenagers walking into store playing with the stereos and increasing sound no security to stop it."
• "Everything on display, phones in an appalling state, retail standards completely disregarded."
• "The staff here are characterless, customer hating, unknowledgeable plums that will either harass you within seconds of entering the store or ignore you entirely until you go away."
• "The rubbish these people tell you. Typical gen z who is always right I thought."
• "Same expensive shop as it's always been! They're still trying to flog customers with mega expensive, worthless guarantees costing 5X more than elsewhere."
• "It turned out the display was incorrect and just hadn't been updated and was misleading."
• "The shop manager does not know how to deal with customer, they charged in a very strange way."

Delivery and Online Services

Pros:

• "I made a huge error and selected the wrong store for pick up, Aberdeen! After struggling to get through to the online team I went to my local Store. They could not have been more helpful and resolved the issue quickly and efficiently."
• "The order and collection process was really easy and covid safe."
• "Went to Broadstairs store who price matched my reservation!"

Cons:

• "It's very telling indeed, when a company makes it so incredibly difficult to raise a complaint with them and runs down the clock on refunds."
• "AVOID AT ALL COST. We bought 2 home appliances and had to wait 4 days at home to receive NON BROKEN devices and still didn't receive both."
• "Tried to order TV from store. Took over 2 weeks to get a delivery date."
• "They will tell you the driver will contact you when they are on their way... an attempt to deliver was made but as it was not possible I was to ring (5p per minute) to arrange another delivery."
• "Absolutely shocking delivery service. 4 hour delivery window with no 'live' tracking, no text 30 mins before delivery."
• "Unfortunately there is no contactless payment available, which for a tech store is surprising."
• "Absolute farce trying to collect an order."