The Car Centre Reviews Summary

Customer Service

Pros:

• "I bought a Nissan from here, along with part ex for my old one, very friendly team and super efficient especially given all the Covid restrictions."
• "Really helpful excellent communication and very patient with me."
• "Phoned up yesterday morning interested in a golf they had, he said he'd ring me back in an hour and spot on an hour later I got a call back."
• "Very friendly staff, great customer service, unlike other garages, the guys here are not at all pushy and take time to let you get confident and comfortable with the car before deciding to buy."

Cons:

• "Terrible experience. I am wondering whether the good reviews are genuine."
• "After buying a car I realised it had some problems and took it back to fix them. I was sent to a small partner garage who only did as if they were fixing but it was still the same as before."

Staff Interaction

Pros:

• "There is a guy there called Attila. What a smashing fella. He's the sort of guy I would like to encounter on a five-hour train journey - talking with him would shorten the journey."
• "Both salesman Onur and Tikk were very helpful and welcoming."
• "Pratik was such a great help when coming down to buy my first car. His mannerism is outstanding he is also very knowledgeable and understanding such a great help."

Cons:

• "Same goes for the history, they said it had one owner, but then I checked and it was four."
• "You will receive a good service when you buy the car as the sales representative will be the sweetest to get his commission BUT if anything goes wrong with the car, the “manager” Pratik will hide behind the terms and conditions and won’t help at all."
• "Pratik the manager is never there, and when he is there he is rude and unhelpful, as is the staff member Pete who works there."

Car Quality

Pros:

• "And car is spotless, Can’t fault the experience."
• "They had great knowledge on the 1 series I was looking at and also gave me a fantastic price on the car."
• "Recently bought a Volvo V50 from the Car Centre. Very reasonable price, the car is immaculate inside and out."
• "Happily driving my beautiful new car a day later."

Cons:

• "Bought our BMW 3 series for 4700 last year. Had nothing but trouble with it ever since."
• "But the car was diagnosed a problem for 1.2k, which they refused to fix for free."
• "I bought a car from the car centre which broke down in 4 times in the first month."
• "Bought a VW TOURAN from there Sunday. Took it in for a service the following Saturday, mechanic showed me the rusted front brake disks."

Business Practices

Pros:

• "There were some VERY minor issues with the car, these were addressed immediately and put right with no fuss and no cost to me at all."
• "Would definitely recommend this showroom to friends and family, professional, knowledgeable and friendly staff with no hard sell tactics or pressure to buy."

Cons:

• "He also initially made me pay for the 5 day insurance when I had agreed with Pretik they wouldn't charge me."
• "I have had to contact solicitors and it has just been a real mess which still months later is ongoing even though they are in breach of consumer rights."

Recommendations

Pros:

• "I'm not planning on another car any tome soon.. but when I am I'll be visiting The Car Centre before I look anywhere else."
• "We definitely recommend this company to whoever is looking for a good and reliable car!"

Cons:

• "Would give it a zero star if there was an option."
• "AVOID AT ALL COSTS!!!!!!"