McDonald's Reviews Summary

Service

Pros:

• "Staff were friendly and efficient."
• "Lovely people and very friendly given a non-aggresive manner they will do anything for you."
• "Always clean and friendly."
• "Service is always decent and the atmosphere is OK for a mac d."
• "Staff were friendly and helpful."
• "Staff are friendly."
• "The staff are friendly."

Cons:

• "Terrible service and they always get our order wrong, and never offer any compensation."
• "Poor customer service waited at drive thru no one took my order."
• "Poor workers every time I go they get somthing wrong and are stud chatting at the window to their work mates."
• "The manager is rude and incompetent, we complained when our entire order was wrong and he said there was nothing he can do about it."
• "Person who served me also mocked my voice."
• "The person taking orders wasn't listening kept asking is that it. and gave me the wrong order."
• "Not the best experiences, they didn't get my order correct 4 times as I asked for 3 happy meals but gave me 1, very disappointed."

Food Quality

Pros:

• "They have self-serve kiosks that you can order from and they will bring the food over to your table."
• "I had a double cheeseburger. Normally they are edible but this 1 was beautifully cooked, not hard round the edges like in other Mackkies."
• "The food was great and I enjoyed it all."
• "Really nice sausage and egg muffin piping hot."
• "Food came fast and hot."
• "The food is always nice and warm, tasty and well presented."
• "Everything was lovely and fresh."

Cons:

• "Ordered on uber eats, the chips where soggy, the hot chocolate was pretty much water and that was the same for both drinks."
• "Just been through drive through food was cold grandson couldn't even eat chicken legend said it tasted disgusting."
• "Typical Mackydoodles, lukewarm fries, by the time you change them your burger is cold."
• "Burgers were luke warm at best and fries were old and again barely warm."
• "Burger was stone cold."
• "Freezing cold food."
• "Fries were cold. Burger not fresh."

Cleanliness

Pros:

• "One of the better run franchises, always spotlessly clean."
• "Restaurant is kept clean and staff are constantly cleaning to ensure its sanitized as much as possible."
• "The restaurant was very clean."
• "It is always very clean and kept up very well."
• "Toilets are generally clean, place is generally clean."
• "The restaurant is nice, clean, and tidy."
• "The food is always good and the restaurant is always clean."

Cons:

• "This place was very dirty, floor and tables were very dirty waited for food for about 40 mins."
• "The restaurant was an absolute mess."
• "For the past 2 days I came here for my dinner and found that table uncleaned food over the floors."
• "So we went in, place was nice, albeit a bit messy (tables dirty, trash in places etc.)."
• "Usual McDonald’s standard of food however service is consistently bad whenever we go in."
• "Do not order delivery from this place the food is either just warm or like tonight stone cold!!!"
• "After 20 minute drive to replace the order, the duty managers mumbled insincere apology and lack of effort to offer some sort of compensation."

Efficiency

Pros:

• "Even if there is a huge queue it goes down very quick."
• "Was surprised at how quickly we were served."
• "The drive-through side of things is the real reason I use it. It's just simply more convenient."
• "The service was super quick!"
• "The drive thru is very well run and they are able to keep the queue flowing so the wait is not especially bad."
• "Always fast at the drive through and orders always right."
• "The staff are quick on their feet and try their best to serve as quickly as the burgers roll in."

Cons:

• "Waiting almost 20 minutes after arrival to get the food."
• "Placed an order and have been waiting more than an hour."
• "Waited nearly 20 mins today just for burger and fries…"
• "Waited for at least 15 minutes for my order."
• "Waited over half an hour to be served."
• "Ended up waiting 24 minutes for a couple burgers and some fries."
• "Drive through this time and we ordered only 6 meals and they made me wait as they could not cope with an order that size."

Facility

Pros:

• "Good sized place but awful to get into."
• "Recently undergone a refurbishment and became a fantastic place to bring kids."
• "A great little McDonald's, like many modern McDonald's has table service if you order from the touch screens which is great if you have kids."
• "This is a very good Macdonald's. The tables and chairs are very clean and well spaced out with plentiful leg room."
• "The greeter inside was real, with a real smile who guided me through to the nearest free screen."
• "An extremely well managed machine that just keeps going."
• "It's a good place to have a merry up with friends for a snack or coffee."

Cons:

• "Toilet is often out of service, so do not rely for toilet use."
• "Drive through is a mare. Always a queue."
• "Parking is tight."
• "Cars blocked all the walk In routes so we found it hard to get in the store safely on foot."
• "Drive thru often causes traffic issues."
• "Parking was a bit all over the place with people just stopping wherever they felt like!"
• "Drive-thru (only option at the mo) has a stupidly tight 90° angle at the last part."