East Ham Leisure Centre Reviews Summary

Parking

Pros:

• "Disabled parking and limited parking."

Cons:

• "Very limited parking spaces."
• "Parking spaces are very limited. Why would you have a leisure centre with no parking."
• "Car parking on site is very limited 15 cars or so space only."

Staff and Customer Service

Pros:

• "The staff were pleasant."
• "Great location, good people."
• "Staff are friendly and professional too."
• "Alexandra has been amazing, friendly and got them to become confident swimmers."
• "Mr Bari...is welcoming, a true asset to the East Ham Centre."
• "Manager was really helpful who managed to solve my issue."
• "Friendly and helpful staff."
• "The customer care team were very helpful and resolved my issue."
• "The staff are ok but really need to cheer up a bit."
• "Staff is friendly."
• "Got self check in kiosks. So no time wasted."
• "The woman at reception (didn't catch her name) was really good though, there were lots of angry customers and she handled that very well."

Cons:

• "Always busy counter staffs."
• "Not that friendly."
• "My sons phone got stolen from the locker and manager told my son its his fault, no compassion no help to look or anything."
• "Staffs are not friendly and moody."
• "Went for my vaccination and wasn't impressed."
• "Avoid the swim school at all cost! Very unprofessional."
• "One member staff sent me in the wrong direction to the changing rooms."
• "Staff...need to learn basics of customer services."
• "Some of the staff are rude, and lack customer services, or will simply refuse to acknowledge some customers."
• "Manager did not apologise for error made by her staff."
• "Members of staff too scared to take action as a result of the manipulating manager."
• "The staff were rude."
• "The centre lacks the enthusiasm for good service, the staff seem disengaged and very careless about customers."
• "Must all staffs specially womens has to be suck from reception and call centre."
• "Very rude lifeguards and trainers in gym."
• "There is a very rude staff member Joen in the swimming area throwing racial remarks at asian residents using the pool."

Cleanliness and Maintenance

Pros:

• "The place was clean."
• "Very nice with modern up to date facilities and equipments."
• "Apart of this very clean location with 3 diferite steam rooms and one dry sauna."

Cons:

• "Badminton court...regular floor cleaning is required."
• "Bathrooms are stinks all the time."
• "Cleaning has always been an issue."
• "The showers have flies & mould which is awful."
• "The changing rooms are always disgusting."
• "Female shower and wet changing room always stinks and is in desperate need of proper ventilation."
• "Place needs a thorough deep clean every week."
• "Swimming pool is often dirty."
• "VERY DIRTY! Showers stink, mould is there, and once I saw some flies or other insects flying in the shower."
• "Changing facilities (especially the family ones) are usually out of order, closed for refurbishments that haven't happened in over a year."
• "The mens changing room is always in a state, it's absolutely disgusting!"
• "Some showers need replacement in pool wet change."
• "The men's changing area is absolutely disgusting."
• "Bad smells everywhere; at the gym, the locals go unclean and the B.O. are repulsive."

Swimming Pool

Pros:

• "Good size pool with a separate toddler pool."
• "The swimming pool is medium sized and is surrounded by a kids pool, jacuzzi and slide."
• "Great gym and a reasonable price."
• "Supervised pool."
• "Swimming pool has a water slide which is very cool."
• "Good swimming pool sessions."

Cons:

• "Swimming pool area...small with overcrowded pool sessions."
• "Swimming pool...feels too cold."
• "The pool is not clean, very murky water."
• "In the swimming pool area it is always cold."
• "Swimming pool is often dirty."
• "Swimming classes are overpriced."
• "They overbook the pool sessions, too many schools use it."
• "Too many kids during swimming sessions."
• "There are no decent family swimming sessions, just activities that you have to pay for."
• "Swimming instructors are a hit and miss, mostly miss."
• "No space in swimming pool for general public during the day."
• "Swimming pool has a slide which rarely opens."
• "The pool changing rooms were filthy and the water was freezing."
• "Had to wait 15 minutes for the slide, which only operates for a few hours."

Gym and Fitness Facilities

Pros:

• "The gym is well equipped."
• "They have a wide range of gym equipments."
• "Great gym and a reasonable price."
• "Good gym facilities."
• "Gym has a lot of machines."

Cons:

• "Gym is quite small."
• "Gym equipment is often out of order."
• "The gym can get extremely busy and crowded."
• "Weights are often left scattered."
• "Machines are often broken."
• "Too many personal trainers occupying the gym space for their sessions."
• "Air conditioning in gym is very poor."
• "Equipment is dated, needs updating."
• "The gym lacks a proper induction for new members."
• "No cleaning materials to wipe down gym equipment after use."
• "Not enough machines and free weights for the amount of people."
• "A lot of the cardio machines are old and need to be replaced."
• "The gym is poorly ventilated."
• "Gym members do not respect the equipment, leaving it sweaty."

Overall Facilities

Pros:

• "Nice building with a variety of activities to do."
• "Good facilities overall."
• "Facilities are good, when they are open."
• "The centre offers a wide range of activities."

Cons:

• "Facilities often closed for private events."
• "The whole building feels rundown and not looked after."
• "Lack of any real management presence."
• "Equipment and facilities are not maintained."
• "Sauna and steam room are often out of service."
• "Facilities are a bit dated and could do with a refurb."
• "A lot of the areas are restricted for members only."
• "Facilities are not properly advertised."
• "The timetable online is never accurate."
• "Sports hall is never available for badminton."
• "Activities for children are limited and often fully booked."
• "No clear information about facilities and their availability."