Vets Now Barton-Le-Clay Reviews Summary

Professionalism and Care

Pros:

• "They handled a difficult situation with professionalism and grace."
• "This practice was exceptionally professional showing care to both Rocky and myself throughout the night and following day."
• "Barbara was in safe, experienced hands and was adored by all the staff."
• "They are all so caring and gentle with both the pets and the owners."
• "Thankyou to all the staff for everything."
• "The Vet was reassuring and kind, she took my cat away for treatment."
• "They give regular updates.. There main concern is the welfare of the animal."

Cons:

• "The vet I saw came across as incredibly surly and disinterested, barely examined my cat."
• "Disgraceful. Really should not be in the position of a vet."
• "We had an absolutely awful experience, brung our dog in the middle of the night struggling to breathe and was told there was nothing wrong with him."
• "Didn’t inform me that he'd given my cat an injection for pain relief and antibiotics, which meant I incorrectly dosed my cat when I got him home."
• "Felt that the vet that saw wasn't as thorough as should have been."
• "The vet who cared for my dog did not fill me with confidence."
• "Insisted I needed an immediate follow up at my local vets anyway, who revealed that my cat had been misdiagnosed."

Cost and Financials

Pros:

• "Vets now are dealing with the insurance side of things too, so they've made the whole process, at such a worrying time, as stress free as possible."
• "Thankful for pet insurance it’s a must."
• "Insurance covered full amount but I'm still waiting for my deposit to be refunded to me."
• "I was fortunate to have insurance and the practice was amazing at helping me to make my claim for the care my cat received."
• "They kept me well informed of the potential costs each night and phoned up in the morning to get payment and let you know how the pet is doing."
• "The staff were kind and caring. Receptionist was very helpful with my insurance form."
• "They also liaised directly with our regular vet and our pet insurance."

Cons:

• "£337 for a 10 minute consultation was extortionate."
• "Very expensive! !!!! Bad follow up service as well regarding insurance claims."
• "Complete and utter rip off."
• "The VetsNow was incredibly expensive and I suspect would charge for the air the cat breathed if they could get away with it!"
• "The service was fantastic but over £400 to put a kitten to sleep is crazy."
• "Took my 12 week old springer here out of hours clinic they kept him in overnight to observe him then charged me £466 -33 daylight robbery."
• "The bill was expensive especially at this time when we are all struggling financially."

Communication and Support

Pros:

• "She came out to advise me about progress and what was happening."
• "We were kept informed throughout and able to take her home next morning."
• "They always rang when they said they would and kept me posted on developments."
• "All of the staff were so lovely, very informative and were there when we needed advice."
• "We felt very welcome bringing our puppy in despite having to work around the Covid restrictions."
• "The staff kept us informed of the situation and costs at all times, they even helped us with the insurance papers."
• "Communication was clear yet delicate and the care they gave was impeccable."

Cons:

• "Absolute DISGUSTING people who just care about money."
• "Prior to arrival I was led to believe by staff that they could handle exotic pets however after arriving and handing over my snake I was given a call by the vet that amounted to a shrug of the shoulders."
• "Very poor communication with reception staff - had to send few emails till someone kindly bothered to answer."
• "Waste of time taking my pet to vets now. And just money grabbing service."
• "Was unable to see or speak to a vet as they were 'too busy' and was referred to a website to book a on line consultation."
• "Took ages to answer, hardly ideal in an emergency!"
• "However, don't expect much in the way of communication from this place."