Hickory's Smokehouse Reviews Summary

Food Quality

Pros:

• "The food was incredible! Me and my partner really enjoyed the food and drinks."
• "The food was quite yummy, arrived hot and in generous portion sizes."
• "The food was awesome- the bacon bits starter & smokehouse sharing platter were so tasty!"
• "The food is absolutely stunning, I could not stop eating it."
• "Food was delicious if a little on the pricey side for the portion sizes."
• "Just spectacular. Great theme. Great service and meat sweat’s guaranteed."
• "The food was really good and services was excellent."
• "The food has always been very tasty, albeit a tad inconsistent."

Cons:

• "The food had a little too much salt for my liking, but onion rings were a bad let down."
• "The brisket was dry and the portion was tiny, you would expect more for £20."
• "The food let this place down for us. It is a very large restaurant with plenty of tables. Unfortunately the prices and the food don't match up."
• "Some dishes were so bad they shouldn’t have left the kitchen. In particular the brisket was as tough as old boots."
• "Food wasn't as nice as normal and the wings were a bit bloody."
• "Brisket was dry but the smoked chicken was nice and juicy. Overall experience was good and will definitely try something else."
• "Some of the food was just about okay, not bland, not extremely delicious and tasty."
• "Not impressed having booked a table for 5 and spending £145. The food is just about OK but nothing special."

Service

Pros:

• "The service was friendly, attentive and fast."
• "The guys serving were a lovely friendly & genuinely nice bunch."
• "Staff were friendly and attentive and food came quickly."
• "The service was on point. Would definitely recommend."
• "Staff were super friendly and inviting."
• "The staff consistently deliver excellent service, and their hospitality is truly impeccable."
• "Service was really excellent, there when we needed it but not constantly hassling."
• "The service is good because they will take initiative and come to you if they can tell whether you're ready to make your next order."

Cons:

• "Staff more interested in the table next to us which we gathered was an off duty employee. No asking if everything was ok no offer of another drink."
• "The service was slow but that was just because they were so busy, the staff did a great job."
• "Service was quite slow, and waited a long time to order and for drinks to come."
• "The staff seemed a little flustered at times, we had a later sitting so could be down to a long day?"
• "The service was extremely slow and very poor, there was no attempt to apologise for the errors that were made."
• "The staff were brilliant though when they were at the table and you could see how busy they were running around."
• "Despite being a huge restaurant, the service is pretty good."
• "Service can be a bit hit or miss but I think they are a product of their own success."

Ambiance

Pros:

• "The building/atmosphere was impressive. The staff are all lovely, really friendly."
• "Great place for some American style meats, greeted immediately on entry and seated in a comfortable place."
• "The atmosphere was very nice, the milkshakes and other drinks were amazing."
• "A family friendly place to eat, the staff were fabulous and happy to help and accommodate our needs."
• "Very busy because then that shows you it’s worthy of the review stars given by other people for quality of food service."
• "Visited for lunch as a group of 8 and got the fire pit table, very nice. Food was excellent and very good sized portions."
• "Unique ambiance inside and the concept of american food is just nice. service was really fast."
• "The atmosphere is amazing, the service was great and me and my girlfriend had an amazing time."

Cons:

• "The only sad point of the day was that I couldn't leave the place with a bucket of that amazing bourbon sauce."
• "Service lets it down on a Saturday lunch. You basically have to serve yourself if you want something."
• "The previous time we went they brought me a Carolina reaper hot sauce, which was one of the worst experiences I've ever had."
• "We went on a Friday evening and there was live singing. Whilst good, it was a little loud for us to converse over our dinner."
• "They add this on the bill which is fine. However your server asks you questions about the service. Didn't feel I could comment on the wonderful waitress we had."
• "The worst part is they have the bare faced cheek to add the tip to the bill automatically!!"
• "It's a very large restaurant with plenty of tables. The atmosphere is good and, having been to the US multiple times, is similar to some of the restaurants."
• "But the smoke stop in Ford was much better... You can tell this is mass produced."