Address: Heathfield Rd, Ayr, KA8 9BN, United Kingdom
Phone: +441292290902
Rating: 4.4
based on 157 reviews.
Customer Service
Pros:
"Debbie Sanders was so patient and gave us time and space to consider things and make our choices."
"Reception always friendly and engineers happy to give you a call to explain the problem and solution."
"Stephanie all through the sale was professional, polite and courteous, but most importantly she did what she said she would do, and didn't give any false promises, in fact went above and beyond my expectations."
"The administration girls are good at their job & also the service manager too."
"Ross Milton our salesman was very helpful without being pushy."
"The sales staff were very helpful and easy to deal with."
"Your sales rep Mykel was very professional and informative."
Cons:
"So basically if they had hooked the battery up correctly after fitting the clutch this wouldn't have happened and I almost ended up stranded in Kilmarnock due to negligence."
"Bad service and quality. Got a car from them 4 months ago and the clutch already gone after having it for a few months."
"Very poor service, Ayr branch wrongly diagnosed a problem with noise from engine bay on the car."
"By far the WORST company I have ever dealt with."
"Appalling customer care. Had a breakdown 80 miles from home."
"Ayr branch staff were childish and rude, don't waste your time."
"Neil Robertson has a terrible abrupt and rude way of talking to you."
Sales Experience
Pros:
"Had fantastic service at Bridgend garage in Ayr. Ross was helpful but not pushy and never felt pressured."
"Stewart was extremely knowledgeable and helped me decide the best car for my needs."
"The purchase of my new car couldn’t have gone any better and the transaction went very smoothly and quickly."
"He was super friendly and we didn’t feel pressured."
"The staff are very knowledgeable and friendly."
"The very friendly and helpful salesman Colin did an excellent job of making the purchase process and all the paperwork as simple as possible."
"Would definitely recommend the team at Ayr Branch."
Cons:
"Salesmen are crooks, tried to sell me a car that had a floor like a teabag!!"
"Completely MISADVERTISED and the salesman or his manager did not take any of these points to consideration."
"Staff not very helpful at all very poor treatment of elderly disabled customers."
"All cars were really dirty and some even had old bird droppings all over them as well as seeing cars for sale with bad dents and scratches."
"Con men they can't fix a car they only make them worse."
"Ripped off, warranty pointless only covers mech/electrical fail."
"Just advising others to think carefully before purchasing anything at all from them BEWARE."
After Sales Support
Pros:
"However the repair was quickly organised with the company so no complaints."
"Update: Have since spoken to aftersales manager who has discussed the situation with me and kindly helped."
"The garage were quick to get the car in and get it repaired under warranty - no questions asked."
"Great service, Had a problem with car a few days after I picked it up and I took it back in, Staff were very helpful sorted me out with a courtesy car, got my new car back the next day fixed at no cost to myself."
"Although there have been a few issues I have received excellent and respectful customer service."
"The purchasing was quick and easy with no pressure to take any add ons."
"Fantastic service."
Cons:
"Had to bring it back to them to get it repaired and I had to pay for it even though I’ve only had it for a short period and not even put more than 3000 miles on the car."
"Very poor after sales service once they have your money they do can care incompetent techs mannerism of management is appalling."
"Bridgend now pushing me between departments with no customer care contact!!!"
"They refuse point blank to either service my changed car or refund me the money I paid."
"Branch went on to repair the root cause of the cars problem, however in doing so they changed out the faulty diesel gearbox on the car for a petrol one???."
"Only out to over price and cost the consumer more than necessary my vehicle repairs cost me hundreds of pounds only to malfunction two days later after supposedly being fixed."
"But I’ll make sure that nobody I know ever has the misfortune of gracing your forecourt."
Vehicle Quality
Pros:
"The range of cars to choose from at the garage is phenomenal."
"The quality of the cars on offer was excellent."
"The car? Well it was definitely below book price...Condition? At 7 years old it's looking better than my current 2 year old hatchback."
"My chosen car was well presented when we picked it up."
"Car was valeted to a high standard."
"The car was available even sooner than expected and most importantly my partner and I love our car."
"I love my car and would recommend anyone to go here."