Willows Veterinary Centre & Referral Service Reviews Summary

Quality of Veterinary Care

Pros:

• "Worth every penny because your level of understanding the condition and reduction in meds, or increase in meds for your pet is refined."
• "Willows were absolutely amazing and if it had have been a serious injury I have no doubt in their ability."
• "She really was outstanding, and we are so grateful for her amazing care."
• "His vet was Alexi and he was absolutely brilliant with our boy and welcomed videos and photos post op."
• "Amazing vet for both operations my German shepherd has had."
• "Entirely refreshing to use The Willows as our main vet - excellent service."
• "The veterinary consultation and knowledge is 5 star, I can't fault the caring indepth treatment."

Cons:

• "The willows have taken no accountability that what they did has caused these issues and have showed no sympathy."
• "So disappointed with this veterinary centre! I even wrote an email of complaint but I have not heard anything back!"
• "The vet was very uncaring repeatedly shrugging and giving me no real advice."
• "Although they took good care of our dog, they are only interested in how much money they can make."
• "I am totally shocked at how cold, heartless, and unsympathetic this practice was after the loss of our kitten just 6 months old Leo."
• "What's truly appalling is the lack of aftercare for my dog."
• "The vet at the Willows had also added on an additional condition/diagnosis to their claim form."

Cost and Value

Pros:

• "They also dealt directly with our insurance meaning one less thing to worry about."
• "It's the best money we have ever spent. Great value for money."
• "The package presented for surgery seemed very reasonable, although ultimately we didn't need it."
• "Although the treatment was expensive it was mainly covered by insurance."
• "We were able to do a direct claim with the insurance through the vet."
• "Also compassionate to the fact that a lot of people have a budget and work all ways to achieve the absolute best possible care and solutions within financial limits."
• "Yes they are pricey but so are all vets and you are getting the best possible service."

Cons:

• "Willows wanted 6k plus X-rays when another competitor with better reviews done it for 3k with X-rays."
• "The cost could be four thousand with at least half paid up front."
• "Willows is double the price of any other cardiac specialist."
• "I do not see the basis as to why Willows charges this much, and the fact they were not upfront about their charges from the beginning feels off to me."
• "Like a lot of other reviews they really only care about money and very cold/dismissive service when people don’t need it."
• "The only negative is the price, extortionate !!"
• "It's excessively expensive even with pet insurance and its co payment."

Communication and Customer Service

Pros:

• "I am very grateful to them and I trust them 100%. The staff are so polite and I've never felt worried about asking for advice."
• "I was extremely pleased with the care she received and with the communication from Sebastien."
• "The vet Monique was kind, considerate, took her time to explain everything and I felt my dog was being cared for in the best possible way at a difficult time."
• "We found everyone to be so kind and caring and very compassionate and all patients treated the same."
• "I highly recommend the Willows."
• "I was seen within 45 mins of me phoning and given really helpful, honest and supportive advice about the best course of treatment."
• "The receptionists were polite and friendly."

Cons:

• "The communication side of things is terrible. I’ve been told 4 times now that the vet would phone me to tell me how she was getting on but I still haven’t had a call."
• "I hated the experience of Willows."
• "We were told we would be called, and we tried calling many times to get an update, but the calls were always later than promised or planned."
• "The aftercare was non existent, they don’t call up to check how things are getting on."
• "This culminated in a brusque and frankly rude and patronising call from an admin worker."
• "When I called to express my concerns they haven’t even returned my call."
• "All communication with them has been sterile and cold."