Address: Forty Ln, London, HA9 9AE, United Kingdom
Phone: +442089045252
Rating: 4.1
based on 144 reviews.
Customer Service
Pros:
"I had a wonderful experience with a lady by the name of Vanessa."
"Manager Vanessa is absolutely amazing she’s professional and goes over and beyond to provide excellent customer service experience and to assist she’s knowledgeable and trustworthy and we highly recommend her."
"I will definitely be using KWIK FIT and recommending it to others - you can thank Vanessa, her customer service skills are supreme."
"The guys were great. I had to rearrange my MOT twice and they couldn't have been more accommodating about it."
"The gentleman who served me was friendly great customer service really good at is job."
"Very helpful and friendly."
"Great customer service and professionalism!"
Cons:
"There is an Asian (Indian/Pakistani) team manager that worked this morning (Monday) and towards the end, when I was trying to make payment, I just asked him what tyres the news ones were in, he sounded very frustrated and got rude to me."
"Terrible, took my car to get a new tyre put on my new wheel back on the 24th of November 2022. When I took my car in it was driving perfectly fine and had no warning lights on the dashboard."
"Their customer service hanged up the phone as soon as she heard its a low value issue."
"Customer service was very poor. Receptionist was rude and sarcastic."
"I came in for a puncture fix. The main guy at the reception was very condescending and never had the patience to explain anything."
"Absolutely terrible. All these fake reviews naming “Vanessa”, met her and she’s extremely rude and unhelpful."
"Arrogant and unhelpful staff."
Efficiency and Timeliness
Pros:
"Went there for tyre change again like 2 week ago. Was done within 45 minute. Great Service."
"Once the issues were solved, the team worked swiftly to get me back on the road."
"I was contacted immediately after a couple of issues were spotted on the vehicle before going through the MOT and cost explained."
"The branch is busy but very efficient. Vanessa is doing an amazing job running things."
"On arrival branch was short staffed, was worried about getting my car fixed on time. I met a lovely lady called Vanessa, she was amazing and managed all the work, customer and telephone calls efficiently."
"Top service, same day common problems sorted without issue."
"Car was taken for the exam at 2.32 all finished by 3.15 passed paid my cut price bill received my M.O.T. and off I went."
Cons:
"Went there, tried charge me £100 for a new tyre and said my tyre was not repairable, went to another company... he fixed my original tyre for £15 THESE PEOPLE ARE SCAMMERS!"
"I WILL NEVER TRUST KWIK FIT AGAIN I’ve done service for my car, and the guy at kwikfit told me that I need to change the breakpads and discs immediately as they are worn out completely and must be replaced for all 4 sides."
"Save yourself from over priced amateurs."
"We booked the appointment but no point for booking appointment as they are running late and not enough staff we had to wait 3 and half hours for them to do our car service very bad service will never go back to them in future waste my half day with them even I has appointment at 11am I got my car back at 3 pm."
"It took them 4 hours again to change two small bulbs and retest."
"I had to wait more than an hour just to check if my tyre has a puncture and then I was just told without checking the tyre that it needs changing."
"I took the car for an mot on Saturday morning..the car failed on three points..one major point..suspension part...we were quoted for the works doing and told to come back at the end of the day...5 hours later received a call saying they couldn't get parts."
Professionalism and Skill
Pros:
"Absolutely brilliant service today from the lady mechanic, after bad experience with other garages trying to rip me off, I will never go anywhere else than to this lady working at Wembley store."
"The manager Liam was very helpful and professional, all while dealing with endless phone calls and customers face to face as well as working in the garage!"
"Jeeva (branch manager) and colleagues were incredibly patient and helpful in solving this issue."
"Great Management by Jeeva and good support from his team. Keep up the good work guys."
"Jeeva has always been very professional and helpful, explaining what needs to be done on the car and the reason."
"Amazing customer service, the manager took time to explain the problems I had to ensure I understood everything even though it was very busy."
"Richie from front office was incredibly professional particularly when the suppliers ordered the wrong part."
Cons:
"I truly believe and based off other reviews here that they saw me as a young lone female driving a Fiat 500 and took advantage of that which is a disappointment and I’m lucky my dad could advocate for me."
"So my car failed it’s MOT today because of the tyre I had fitted from this Kwik Fit a couple of months ago. They fitted the wrong size tyre!"
"When I got my car back it was misfiring which wasn't informed to me over the phone."
"I ended up paying a professional mechanic £100 to look at my car to find out they dropped oil which went into the cylinders and damaged my spark plug."
"This place is a joke staff very unskilled!!!"
"It was a simple oil and filter change on my car... After 1000 miles I saw oil leaking from under the car."
"Used this garage for an aircon top up. Machine was faulty and no resolution was found."