Address: 79 Addiscombe Rd, Croydon, CR0 6SE, United Kingdom
Phone: +442086497911
Rating: 4.6
based on 151 reviews.
Dentists
Pros:
"First I met the dentist Reza his easy going style but serious good professional thoroughness was great to experience, his dentistry advice to me excellent, helpful with examples of dentistry related purchases."
"Dr Ali is such a lovely and kind doctor. He really cares for his patients, you can see it in the way he talks to you."
"Both my daughter Essy and I had our 6 month check up with Dr. Reza. He was brilliant, made my very nervous daughter feel at ease and discover a problem with one of her teeth that no other dentist had found."
"Dr Hamini reassured me and made me feel at ease."
"Dr Ali is an exceptional dentist."
"He genuinely cared for my needs, prioritising long-term sustainability as opposed to recommending the most expensive option."
"Both Dr Oscar and Dr Ali have saved me from terrible pain."
"The dentist did an excellent job with my teeth, and everyone at the practice was very friendly and professional."
"Visited Dr Dadashian for what other two dentist told me it was a really difficult procedure and refused to do. He did it and explained me every single step of the process."
"Dr Dadashian has been my dentist for over 20 years. Helpful, open, transparent, very responsive and really cares."
"The staff and Dr Dadashian in particular have been very friendly and professional from day one, highly recommend."
Cons:
"I got a root canal treatment in Oct 2022 since then I have been in persistent pain 24/7."
"I was not really impressed with the treatment l received during my last visit, l was in great agony."
"She mentioned a very distressing experience with a dentist I'd not heard of before - a lady called Melissa Patel."
"Imagine when u book an appointment for particular problem and doctor tries to convince you to get it done from somewhere else."
"Every time I go, I am somehow required to have multiple appointments and treatments. It feels like they are trying to squeeze as much as they can from me."
"Disappointing and traumatic experience. After needing an urgent appointment after breaking a tooth, I struggled to arrange a follow up appointment to get the tooth properly treated."
Hygienists
Pros:
"On another appointment I met the hygienist Sarah. I’ve been to hygienists many times before but this was different, her comprehensive instruction to me on better teeth care was exemplary."
"The Locum hygienist was a true professional who made sure he got my medical history and medication right."
"My visit today was to meet with the hygienist Hannah, she did an amazing job with my teeth."
Cons:
"On the minus side, the appointment lasted only 20 minutes rather than the 30 minutes booked."
"Having called to book an appointment I was booked in with the gum specialist. I was advised I’d get a 45 consultation. I was there for 20 mins. Was charged the full fee and told that I had to go back for 2 half hour session to basically clean my teeth for a fee of just short of £400."
"Hygienist showed no empathy towards me as a patient."
Receptionists/Staff
Pros:
"As the same time from the first moment I walked into Smile the receptionist staff were most welcoming and indeed extremely helpful."
"Receptionists and patient liaison is always friendly and communication is good."
"His dental nurse and the reception team were fantastic too."
"You are always welcomed with a friendly face and the staff are happy to explain procedures and costs and go over any questions or queries without making you feel silly or a pain!"
"In the current World we live in as well, it's important to feel safe when entering a building, so I was very reassured by the cleanliness, Covid measures taken and professionalism of their staff."
"The receptionist was very friendly."
Cons:
"My only issue is with waiting times."
"I spoke with the receptionist who said she would call me back. She said she did not know and no accountability was taken."
"Recommend a friend and when they called they were asked for bank details to take deposit??"
"I asked for a referral to a specialist which they failed to do."
"Also the receptionist pick all my personal details wrongly."
General Experience & Recommendations
Pros:
"The level of service at Smile I think is worthy of recommendation!"
"I had the best experience with Dr.Melissa for my lip filler procedure."
"I always recommend his practice as the friendliest in the city. 10/10. Warmly recommended!"
"The practice is super clean and tidy, would strongly recommend! 5*********"
"I would recommend going to Smile as they surely have put a VERY BIG SMILE on my face after attending."
"I would highly recommend going to 'Smile'."
"Please pass on my gratitude to Manpal and all staff. Thank you."
Cons:
"This is my situation but I hope it doesn't happen to you."
"I cannot NOT recommend this place enough, there are better dentists in Croydon that won't over charge you and treat you like a human being, rather than cattle on a conveyor."
"I regret having gone here."
"Go to park lane dentist down the road it's so much cheaper and efficient."
Value for Money
Pros:
"Great, professional service from making an appointment through to seeing the dentist and hygienist."
"a great dental practice with friendly efficient professional staff and a clean practice not to mention affordable prices is like gold dust so please don't change!!!"
"The prices are reasonable and the treatment I’ve had here is of the best quality I’ve ever had!"
Cons:
"I just paid £59 for an 'examination' that lasted no more than 5 minutes."
"Expensive, I won't be returning."
"This is a very expensive practice."
"They seem to be more about business than patient care."